Customer Ratings & Reviews
- Model:
- DW80R2031UB/AA
- SKU:
- 6428648
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
- Cons mentioned:Drying
not that good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dishes aren’t dry! Geek squad said to use a drying agent! Well, with the money I have spent in buying that stuff over the past year I should of went with a better model!
No, I would not recommend this to a friend - Cons mentioned:Drying
Does Not Clean Well At All
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good for the price but...problems outweigh the benefits. First and foremost: does not clean well. After rinsing dishes, glasses, utensils under tap and whether DW is on Normal Cycle or Express 60: makes no difference. You will be greeted by hardened bits of food and dried out bits of parsley or lettuce. I run my dishwasher 1x to 2x a day and this is lunacy. I even increased my home's water pressure to 55 from 45 (well within the range of the the manual's recommended PSI range) and no change. I cleaned the DW drain and removed it and removed panel to check connections and spray nozzles. Nothing: Just a poorly made Dishwasher.
No, I would not recommend this to a friend RIP
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased January 2021 died September 2023 . Rest in peace .
No, I would not recommend this to a friend- Cons mentioned:Defective
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this dishwasher for my son. Within two weeks it showed an rrror code & was leaking. Technician said it was defective.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146305271) to help our team pull up your information.
Have a great day,
-Ernest-
Skip samsung appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First load wouldn’t drain. After that the blue light just continued flashing even after unplugging for an hour
No, I would not recommend this to a friend- Cons mentioned:Drying
Does not perform
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry the dishes, the bottom rack doesn’t stack plates well, dishes are never dry all the way and no self clean cycle.
No, I would not recommend this to a friend Would not recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not wash our dishes. We have to run it more than once amd still wind up having to hand wash after. It leaves dirt grimes all over the dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important your dishwasher is in ensuring that you have completely clean dishes, AshleyA. Let's get the necessary information you need to do so.
I have provided a link below to help you maximize your dishwasher's cleaning ability. Please select the scenario that best fits your situation and check the hyperlinks for more information.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146286036) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Cons mentioned:Drying
DO NOT BUY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a COMPLETE waste of money. After washing dishes at least twice, they are still not clean. Additionally, they don't dry. There's so much water remaining on the dishes it's crazy. Unfortunately, I am active duty military so with the required travel for my job, I missed the return period. Please, save your money. Samsung is usually great but now I notice these items are cheaply and quickly made. Do not buy!
No, I would not recommend this to a friend - Pros mentioned:Cleans well
Water drainage issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and cleans wonderfully. But, for some reason we have poor water drainage and water pools/sits at the bottom. Probably an installation issue but still frustrating.
I would recommend this to a friend Not go to Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher may be great… I had it six weeks before it was replaced and installed CORRECTLY.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Charley,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
DON'T DO IT.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed the dishwasher on June 3. It sat in an empty house for 60 days. New tenant called said she used it twice and the third time it refused to drain, drain pump apparently bad. Called BB with my brand new TotalTech account on Wednesday, August 30. Promised an appointment on this morning, Friday, Sept. 1. No one called or anything. Called BB at 2:00 PM. They have no record at all of the appointment and the earliest they can get to it is next Wednesday. Mad tenant...mad landlord (me). Am now calling around on a Labor Day weekend, trying to get someone to work on a NEW Samsung dishwasher. What they say is right...Samsung appliances are crap. TotalTech got me NOTHING. I'll update if and when we get this mess resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi austinsho,
Suppose you need more assistance with the dishwasher after the repair of the unit. Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146238201) to help our team pull up your information.
Have a great day,
-Ernest-
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dishwasher, but the buttons are hard to get to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RodG,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
- Cons mentioned:Drying
Look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clean cycle seems to take forever. The drying is bad. At times water pools in the bottom. The machine is never dry. Very disappointing.
No, I would not recommend this to a friend - Cons mentioned:Drying
Eh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To start it off, the dishwasher does not dry very well. Besides that the trays where you would put plates are very flimsy and bend easily. Just not as impressed as I thought I would be.
No, I would not recommend this to a friend - Cons mentioned:Drying
Eh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken wishing the first year. Doesn’t dry at all hardly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricaS,
We wish to help you with your situation with drying on this Samsung dishwasher model.
I have shared a 6-step Samsung link below to help with your experience with drying on this dishwasher model.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
To supplement the link shared above, please turn to page 7 of this model's user manual and use the Heated Dry function.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Should you need more assistance with drying on this dishwasher mode, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146154089 to help our team pull up your information.
Leo
Not a good dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work out of the box. It does not clean or dry the dishes. I would definitely not recommend this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how essential a correctly working dishwasher is, AngelaC. We're here to help.
We have a link with information to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Here is a link to the troubleshooting steps when dishes are not dry. Inside the resource, you will see other guides about loading the dishwasher and solutions if the unit displays an error code and has blinking lights.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other recommended actions when the dishwasher does not clean and dry the dishes correctly. Turn to pages 23-24.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
We also included links to improve the unit's cleaning and drying performance, cycle, options, and settings. Please watch the whole video of the first link.
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146145889) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Defective
Defective Unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective Unit, had to return it after using it twice. Unit started beeping, flashing lights and refuse to turn off without unplugging the power. Researched on youtube and find out this error is common for this particular samsung model. Heat dry also never worked. Recommend to avoid Samsung who knowingly release defective dishwashers.
No, I would not recommend this to a friend - Cons mentioned:Drying
What is wrong with this dishwasher?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had multiple dishwashers. I know how they work. I just received this dishwasher. I have used it 4-5 times. First 2 times and my dishes are completely filthy after the wash, also extremely wet even after using the drying option. I chalk it up to the dishwash detergent I was using, seeing as it was all natural. I buy new dish detergent pods. Same thing - dishes filthy and not even remotely drying any of the dishes. Try a third time with another dishwasher detergent and different filters with different sets of dishes and of course, same issue. Did I just buy a glorified dish rinser?? What good is this product if not only does it not wash, it does not rinse? What do I do? I am stuck with this hunk of junk - lemon, that I paid for. My 20 year old dishwasher would clean more dish cycles in less than the time it would take this junk to rinse 1 set of dish cycles.
No, I would not recommend this to a friend - Cons mentioned:Warranty
Highly Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first month of having it. It's under warranty but the company that fixes it is so booked out that it's been a month with no dishwasher. Even the guy fixing it says it's not a good dishwasher. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you sharing your experience with one of our Samsung dishwashers.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Misrepresented condition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally misrepresented. This was not open box excellent. They had to clean the front so I could verify no damage. The drain hose was crushed in several places. No manual, no packing material at all. Water inside. Looked used. Insulation looked used and torn up. I pulled up the order and we reviewed the “open box condition” with the employees and questioned if it was the right one. It was. Wasted my gas on an hour drive up and back. Do yourself a favor, spend the extra $75.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
What experts are saying
