Customer Ratings & Reviews
- Model:
- DW80R2031UB/AA
- SKU:
- 6428648
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.1 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clean cycle seems to take forever. The drying is bad. At times water pools in the bottom. The machine is never dry. Very disappointing.
No, I would not recommend this to a friendEh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To start it off, the dishwasher does not dry very well. Besides that the trays where you would put plates are very flimsy and bend easily. Just not as impressed as I thought I would be.
No, I would not recommend this to a friendEh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken wishing the first year. Doesn’t dry at all hardly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricaS,
We wish to help you with your situation with drying on this Samsung dishwasher model.
I have shared a 6-step Samsung link below to help with your experience with drying on this dishwasher model.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
To supplement the link shared above, please turn to page 7 of this model's user manual and use the Heated Dry function.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Should you need more assistance with drying on this dishwasher mode, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146154089 to help our team pull up your information.
Leo
Not a good dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work out of the box. It does not clean or dry the dishes. I would definitely not recommend this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how essential a correctly working dishwasher is, AngelaC. We're here to help.
We have a link with information to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Here is a link to the troubleshooting steps when dishes are not dry. Inside the resource, you will see other guides about loading the dishwasher and solutions if the unit displays an error code and has blinking lights.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other recommended actions when the dishwasher does not clean and dry the dishes correctly. Turn to pages 23-24.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
We also included links to improve the unit's cleaning and drying performance, cycle, options, and settings. Please watch the whole video of the first link.
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146145889) to help our team pull up your information when you message us.
Thank you.
-Angelica
Defective Unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective Unit, had to return it after using it twice. Unit started beeping, flashing lights and refuse to turn off without unplugging the power. Researched on youtube and find out this error is common for this particular samsung model. Heat dry also never worked. Recommend to avoid Samsung who knowingly release defective dishwashers.
No, I would not recommend this to a friendWhat is wrong with this dishwasher?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had multiple dishwashers. I know how they work. I just received this dishwasher. I have used it 4-5 times. First 2 times and my dishes are completely filthy after the wash, also extremely wet even after using the drying option. I chalk it up to the dishwash detergent I was using, seeing as it was all natural. I buy new dish detergent pods. Same thing - dishes filthy and not even remotely drying any of the dishes. Try a third time with another dishwasher detergent and different filters with different sets of dishes and of course, same issue. Did I just buy a glorified dish rinser?? What good is this product if not only does it not wash, it does not rinse? What do I do? I am stuck with this hunk of junk - lemon, that I paid for. My 20 year old dishwasher would clean more dish cycles in less than the time it would take this junk to rinse 1 set of dish cycles.
No, I would not recommend this to a friendHighly Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first month of having it. It's under warranty but the company that fixes it is so booked out that it's been a month with no dishwasher. Even the guy fixing it says it's not a good dishwasher. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you sharing your experience with one of our Samsung dishwashers.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Misrepresented condition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally misrepresented. This was not open box excellent. They had to clean the front so I could verify no damage. The drain hose was crushed in several places. No manual, no packing material at all. Water inside. Looked used. Insulation looked used and torn up. I pulled up the order and we reviewed the “open box condition” with the employees and questioned if it was the right one. It was. Wasted my gas on an hour drive up and back. Do yourself a favor, spend the extra $75.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Weak dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing sucks. Looks nice but does a terrible job washing dishes. I dont load with big chucks of food but this thing wont even rinse off ice cream on a bowl. It averages about 6 dishes per wash that have to be rewashed. Ive tried multiple types of detergent on multiple types of settings. I had best buy install it so you would think its installed correctly. If you gotta keep washing dishes before and after then whats the point
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardH, I can imagine how you feel. We got your back; let us assist you in maximizing the efficiency of your dishwasher.
Below is a link for tips and tricks on cleaning your dishes.
Dishes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146054083) to help our team pull up your information.
Have a great day.
^Camille
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks Cheap on the inside. Doesbt sppear to dry resl good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We understand the importance of getting the value for your money. Let's assist you with your dishwasher needs.
Below is a link to simple steps if your dishwasher does not dry. Kindly click on the embedded words.
Dishes are not dry after using the dishwasher
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146056335) to help our team pull up your information.
Have a great day.
^Camille
Terrible dry cycle, not with the savings.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even worth a low price. Dishes come out sopping wet no matter which cycle we use, and yes we are using the heated dry cycle. The racks are poorly designed and have too many spokes, making it difficult to arrange dishes in different configurations. We've own several Samsung appliances, and this is the first one we have been highly disappointed in. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertC, we are pleased to help provide resolutions for your Samsung dishwasher.
Here's a link that can help you with drying your dishes. Click on the embedded word and watch the full video that's included in it.
Dishes are not dry
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You can also check this link to your user manual on how to load your dishwasher racks. Turn to pages 14 to 16.
Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146045010) to help our team pull up your information.
Have a great day.
^Camille
NO.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher in 2019, to match our Samsung fridge & oven. All 3 are a mistake, but this dishwasher is an incubator for mold. I clean my dishwasher (take every part out that can come out) often. My dishes SMELL like mildew. It is disgusting. I will be replacing all Samsung products asap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hannah, let us have your dishwasher taken care of.
I've found a helpful resource for you regarding issues with your dishwasher having mold and dishes that smell like mildew. Please look at these links, and click on the embedded words.
Dishwasher Stinks or has a Musty, Mildew Smell
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146036357) to help our team pull up your information.
Have a great day.
^Camille
Is the moisture normal?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is it normal for the dishwasher to retain so much moisture after a cycle is complete and I chose the heated dry setting? Every time a cycle is complete there is water droplets of the roof and water at the bottom on the floor and dishes are not getting completely dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us ensure the dishes are dry after a cycle.
Here are steps to help you with the dishwasher. We also recommend checking the hyperlinks for further assistance.
Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145955185 to help our team pull up your information.
Have a great day.
^Aloe
Didn’t last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher quit working properly in less than 2 years. It wouldn’t finish a cycle and the normal light would start blinking. Someone came out once last year and said it wasn’t draining properly, but didn’t do anything to fix it. It worked off and on throughout the year until recently. Now it doesn’t work at all. I have Best Buy Total Tech, so I’ll get some help on a replacement. However, good dishwashers are much more expensive so I’ll need to put up some cash to cover the cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us get the dishwasher operating again.
Here are steps to help the dishwasher run. Follow each step below and click on the hyperlinks for additional help.
Samsung dishwasher does not turn on.
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145949827 to help our team pull up your information.
Have a great day.
^Aloe
Samsung DWs have a bad rep, well deserved
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in less than 3 years. Repair people mostly refuse to work on Samsung dishwashers. The quote to fix was more than the original cost. What a waste. It was nice to buy a matching, discounted package, but I won't be fooled next time. Buy a better brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DonovanE,
We would like you to expound more on what's happening with your dishwasher to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145918871) to help our team gather your information.
Have a great day.
-John
No bueno
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No gooooooooooooooooooooooooooooooooooooooooooooood
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jesus,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
I can not recommend.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to give this product a 5 star as the washing ability is top notch. My dishes were never any cleaner after the first wash. Yes I washed once and got a blinking light on my express 60. Because of this I can not recommend this dishwasher. I don't want to go as far as to say it's a brand issue because I have owned Sammy Dishwashers in the past with no issues. With this product, I was surprised that it went down this early.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Let us determine the cause of the dishwasher's "express 60" button's blinking light.
Please follow the steps you need to take on the link below and click on the suggested hyperlink to help you resolve it.
Lights are blinking on the Samsung dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01001922/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145863546 to help our team pull up your information.
Have a great day.
^Aloe
Do not buy this piece of crap!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this July of 2020 and today it just stopped working properly it hasn’t even been three years and I use this maybe twice a week. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let us check how we can assist you with your dishwasher.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145811928, to help our team pull up your information.
Have a great day.
Melardo
Horrible experience
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samgsung has not fix it based on the warranty Horrible experience. I’m looking into legal assistance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ArmandoC,
We are joyful to help with what arises with your Samsung dishwasher.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145781976, to help our team pull up your information.
Have a great day.
Melardo
Not so good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rarely use this dishwasher, approximately once a month, and in 3 years, it has stopped working. I recommend purchasing the 5 year warranty otherwise you will have to pay high repair costs like us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let us help you enhance your dishwasher's overall performance and determine why it stopped working, CharlesM.
We would love to discuss your dishwasher to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145753800, to help our team pull up your information.
Have a great day.
Melardo
What experts are saying
