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Customer Ratings & Reviews

Your price for this item is $584.99

Customer reviews

Rating 4.1 out of 5 stars with 2144 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.4 out of 5 stars

  • Dry Quality

    Rating 4.0 out of 5 stars

  • Cycle Options

    Rating 4.3 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers praise the 24" Top Control Built-In Dishwasher for its quiet operation, effective cleaning, user-friendly design, and reasonable price. Many users appreciate its sleek stainless steel appearance and easy installation process. However, some customers have concerns about its drying performance, occasional leaking issues, limited warranty coverage, and instances of receiving defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 2 Showing 21-40 of 330 reviews
  • Rated 2 out of 5 stars

    Lasted 5 years......

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in 12/2019 and it is dead by 5/2024. Not great.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Extremely Loud

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans, but is exceptionally noisy!! Apparently Samsung needs to stick with phones and stay out of making appliances!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RayH, we understand the frustration you feel if your dishwasher is noisy. Allow us to help.

      Below is a link to help you diagnose if your dishwasher is noisy. Please play each sound; pick the sound that matches the noise you hear from the dishwasher. Kindly click the embedded word if prompted by one and watch the video included.

      Samsung dishwasher is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01002056/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147116232) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 2 out of 5 stars

    Not long lasting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this dishwasher for 4 years. Loved it until now. The gasket tubing now has a hole from natural wear and tear. It will need an entire new door now. Unfortunate.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t choose this dishwasher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The racks are rusting and falling apart. The buttons are not responsive to touch. Over all I wish we would have gone with the Bosch.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have an effortless experience with your dishwasher, Timmy. Let us help you.

      Please refer to the dishwasher's user manual; see page 8 under Setting up your dishwasher (second note), page 19 for cleaning the exterior and interior of the unit:
      https://downloadcenter.samsung.com/content/UM/202312/20231219145804042/User_Manual_DW80R2031.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147060513, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Samsung Dishwasher ripoff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so livid I won’t ever buy a appliance from bestbuy again. I had this dishwasher delivered 4 days ago to find out after the geeks left that the dishwasher does not come with a electrical plug or water hose to hook it up to the sink! No way to plug it in or hook up to water! What planet are you living on when there no electric plug that comes with it. Was told there sold separately! Im hoping my house burns down because i had to install a electric plug myself and buy a water hose because im going to sue Bedt Buy for every dollar i can get. This is a safety hazard waiting to happen! I will not be buying Best Buy products and your ripoff scams !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this matter with your dishwasher and provide help with the installation, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    5th service call

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung 24" Top Control Built-In Dishwasher, and unfortunately, my experience has been less than satisfactory. Within just nine months of ownership, I've had to schedule service calls not once, not twice, but four times already, and I'm currently awaiting my fifth. The repeated issues I've encountered are deeply concerning. The laundry list of failures includes the pump, heater, and circuit board, all of which have malfunctioned at various points. This ongoing saga has not only been inconvenient but also a significant disappointment given the initial expectations I had for a reputable brand like Samsung. While the dishwasher's design and features may seem appealing, the constant need for service and the unreliability of its core components have left me frustrated and dissatisfied. I strongly advise potential buyers to consider investing a little more in a higher-quality unit from a different brand. In the long run, it may save you the headache of frequent breakdowns and the inconvenience of multiple service calls. In conclusion, my experience with the Samsung dishwasher has been far from ideal, and I cannot recommend this particular model based on its performance and reliability issues.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Only lasted 3 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in August 2020 and the electrical on it went out just over 3 years later. Would recommend another unit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.

      Please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1146845793) to help our team pull up your information.

      Have a great day,

      -Ernest- Samsung

  • Rated 2 out of 5 stars

    It's ok

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit makes too much noise when washing dishes. For $600 there are better options

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's important to be familiar with the sound your dishwasher is making, TedG. Let's get the information you need to ensure your dishwasher is in tip-top condition.

      I have provided a link to help you better understand the dishwasher's noise and get more information by checking the hyperlinks and watching the video.

      Samsung dishwasher is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01002056/

      Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146834794) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money on Samsung appliances. I bought a whole set for my house when we moved in 5 years ago. The dryer has broke down 3 times at least it is easy to fix. The microwave blew up after 3 years. Now the dishwasher is broke and the parts are discontinued. I will never buy a Samsung appliance again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Rosco,

      We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.

      Please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1146809153) to help our team pull up your information.

      Have a great day,

      -Ernest- Samsung

  • Cons mentioned:
    Defective

    Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an open box, no visible damage. But on the very first time I used it, it makes a terrible noise - it is defective. Now it is too late to return it, so I have to go through the warranty from manufacturer Out of fairness, I have also a Samsung dishwasher at another place, and it works great, like a clock, and super quiet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand how dealing with a noisy dishwasher feels. We're here to help.

      Below is a link to troubleshooting a noisy dishwasher. Browse the guide and select the noise your unit creates. It also includes a video to watch from start to finish.

      Samsung dishwasher is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01002056/

      You may also refer to the user manual for other solutions when the dishwasher is too noisy. Turn to page 24.
      https://downloadcenter.samsung.com/content/UM/202312/20231219145804042/User_Manual_DW80R2031.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you.

      -Angelica Samsung

  • Cons mentioned:
    Defective

    Rated 1 out of 5 stars

    Total Tech Membership Failure

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is Jan 19th 2024. Bought this Samsung dishwasher April 2023, the thermistor and the main board shows its fail. I had bought the total tech membership also with it so they installed it and removed it per the membership. So when it was not working i called their tech support and told them what was going on and they asked for the serial number which is on the inside of the door. I told them it is not there and that you can see the sticker residue where it should have been. They said no big deal on the phone and 5 days later the tech came out and said he could not order the parts because he needs the serial number. (He told my wife its like ordering car parts from the dealership where they need the VIN) (I laughed because i found the parts online that it needed prior without the serial number just the model and I i sell car parts for a living) Anyways the geek squad tech leaves I contact help support they tell me as nicely as possible that there is nothing they can do and Samsung will be able to take care of you. I understand why you need the serial number to confirm that it is the same dishwasher that was sold, but best buy installed it, i have the receipt, and I pay $170 a year to make sure my appliances that I have bought are installed by best buy and correctly so of something like this happens I have the peace of mind that im going to be taken care of. At this point l, Samsung sent their tech out on 1/12 and said the parts will be in 10-14 days and i am not even sure if this guy who samsung subcontracts os going to charge me or not. I just know it needs fixed and I've spend 6 hours on the phone dealing with this from Best Buy and Samsung. This shouldn't be this hard......

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy that dishwasher. There is a lot of bad reviews about the top rack getting all rusty and it breaks apart. We had the dishwasher for 2 years and it is falling apart. The problem with that one is that it never dries and after the cycle it is still wet inside so it creates moisture and everything rust. I don't recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failed after seven months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using the normal mode the dishwasher does not empty. At the end of the cycle there is soapy water in the pan. We have to manually drain the appliance by starting it, then canceling it to cause it to drain. This can take up to three cancel cycles to drain the pan. The normal light flashes fast. When using the auto setting, the unit does not drain and the heavy light flashes fast. The appliance will not complete a full cycle in any of the settings without soapy water left in the pan. I removed both filters in the pan and found no blockages. Builder purchased the dishwasher for our new construction house 6/22/22. On 4/28/23 we closed on the new construction house and moved in. The builder was notified of the dishwasher problems on 11/29/23. Extremely disappointed that we only got seven months use and were advised by Best Buy that one year from the purchase date had expired (that only gave us 2 months of actual use before the end of the one year timeframe). Model Dw80r2031usd Serial # B08AG8DT331068T

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MikeE, we know how frustrating it is when the dishwasher isn't functioning as it should. Allow us to get this addressed right away,

      Below is a link to help you diagnose if your dishwasher is not draining. Please click on the embedded word.

      Samsung dishwasher is not draining
      https://www.samsung.com/us/support/troubleshooting/TSG01001363/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146650511) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    DO NOT BUY PLEASE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY AT ALL. I wish I could give it a zero it doesn’t even deserve one star. Just bought on October 22nd and it’s just Dec 11th and this thing suddenly started the draining prob, nothing is getting cleaned (I put em in there after rinsing) or drying. This dishwasher is a piece of crap.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We want to ensure that you enjoy washing dishes by using your dishwasher. We are here to help you.

      Suppose your dishwasher is experiencing multiple concerns. Please click the links below, Hover your mouse over the hyperlinks, and watch the instructional video for tips.

      The Samsung dishwasher is not draining:
      https://www.samsung.com/us/support/troubleshooting/TSG01001363/

      The Dishes are not clean after the dishwasher cycle:
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes

      The Samsung dishwasher does not dry dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146627815, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Broke after three years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after three years. Appliance repair technician said that this was extremely common for this brand. In general, it performed adequately at best when it was working -- the filter would constantly get clogged. Avoid!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleans well, Quiet
    Cons mentioned:
    Drying

    Rated 2 out of 5 stars

    Spend $ To Buy Protection Plan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Cleans well. Looks Good. Quiet. Cons: "Heated Dry" does not dry well. Electronic Control Board went out after 13 months from purchase. Recommend: 1. Buy the protection plan. It will save you the cost of parts. Note: Without a plan, repair would have cost ~85% of the purchase price of this dishwasher. 2. Best Buy Total Tech Membership gets you 20% off Service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to enjoy washing dishes using your dishwasher, CynthiaG. We are here to help you.

      Suppose your dishwasher is not drying your dishes too well. Please click the links below, Hover your mouse over the hyperlinks, and watch the instructional video for tips.

      The Samsung dishwasher does not dry dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146553664, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    This is the worst appliance I ever purchased

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this dishwasher in February 2023. Within the 1st month the repair person had to come out 3x to fix it. It's not working again. Inconvenient and aggravated. Buying a Maytag now and cutting my losses.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Deejay,

      Thank you for choosing Samsung for your dishwashing needs. We are saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Cons mentioned:
    Drying

    Rated 2 out of 5 stars

    Do Not Waste Your Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in Samsung with this one. My dishwasher at my last house was extremely old and yet worked 10x better. I complain so much about this dishwasher because it has yet to work well once since purchasing. I have done every troubleshoot recommended by the manufacturer for drying the dishes and nothing works. My old dishwasher didn't even require rinse aid and it dried the dishes. This one you pay for rinse aid and it still makes no difference because the dishes will never be dry. I only gave it two stars because of its sleek design. I would still rather have something maybe not as appealing to the eye that actually performed it's intended functions.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that you want a better experience with your dishwasher, Lizzybordan09. We are here to assist you with any help you need.

      Here's a reference on what to do if your dishwasher is not drying the dishes. If this fails, click the "No" radio button on the bottom to ask if the content is helpful. In addition, hover your mouse over the hyperlinks and watch the instructional video for help.

      The Samsung dishwasher does not dry dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146523429, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Cons mentioned:
    Drying

    Rated 2 out of 5 stars

    Doesn’t clean

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because it was a Samsung. I know they have great products but this was not one of them. My dishes do not get clean and they don’t get dry.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We want you to find pleasure in washing dishes. We would love to help you with your dishwasher.

      Suppose your dishwasher is not cleaning and drying your dishes. Please click the links below, Hover your mouse over the hyperlinks, and watch the instructional video for tips.

      The dishes are not clean after the dishwasher cycle:
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes

      The Samsung dishwasher does not dry dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146520444, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Cons mentioned:
    Leaking

    Rated 1 out of 5 stars

    Samsung has a poor reputation for a reason

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two years and two years old….leaking. Appliance tech couldn’t find the source in two visits. Looks great and runs nice but LEAKS. It was the replacement for a four year old Samsung that could not be fixed. We purchased a Samsung suite of appliances and the microwave was repaired three times and then replaced….fridge has been repaired twice. I would never ever buy Samsung again. Going with Bosch today.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ValerieV.

      Thank you for choosing Samsung for your dishwashing needs. We are saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung