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Customer reviews

Rating 4.1 out of 5 stars with 1460 reviews

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Page 2 Showing 21-40 of 204 reviews
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Samsung should stick to phones and TVs

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    Atrocious product. My previous Maytag lasted 18 years. This lasted 18 months before developing a fault. Leaks and breaks down. Never again.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! Thank you for taking the time to leave your feedback and share your experience. We are sorry to hear that your dishwasher is leaking and not working as designed. I know it must be frustrating and I would like to provide a link to help with the leaking concern you have. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1144002548
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Used for 9 months and now need to buy the new one

    Posted .

    Dishwasher is broken after 9 months of using it. Samsung did not help with repair or replacement. I have to buy the new appliance, will try another brand this time, probably they do better with the warranty.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi WowGamer! Thank you for taking the time to leave your review. We are sorry to hear that your dishwasher is not working as designed. At this time we would like to communicate further to see how to better assist. We can be reached directly via any of the following using ticket number: 1144003114
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Bad

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Wish I could take it back, my antique seem to do better

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello SteveC! Thank you for taking the time to leave your review. We are sorry this unit is not meeting your expectations. At your earliest convenience, please reach out to us via any of the following using ticket number: 1143976496
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Pros mentioned:
    Quiet
    Cons mentioned:
    Dry cycle

    Rated 2 out of 5 stars

    Falls apart during wash.

    |
    |
    Posted .
    Owned for 11 months when reviewed.

    This is the worst dish washer I have ever purchased. Plastic parts inside keep coming apart when the dishwasher runs. As a result the center spinner is damaged. Would like Bestbuy to replace this part. It runs quiet but the dishes do not get dry.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Tony! I understand that your unit is not drying properly. We apologize for the inconvenience and would like to provide a link to address the drying concerns.(https://www.samsung.com/us/support/troubleshooting/TSG01001910/)

      We would also ask that you contact us regarding the broken part inside the dishwasher. We can be reached via any of the following using ticket number: 1143953487
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Pass on any Samsung

    Posted .

    Broke after two years. Nobody not even Best Buy will touch it for repirs. Do not buy Samsung. No servi e help at all.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Haar! We are sorry to hear that your dishwasher is not working as designed. I understand that you are looking to have the unit repaired. Below I have provided a link that will help locate a service technician in your area. (https://www.samsung.com/us/support/service/locations/)

      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 1 out of 5 stars

    First one damaged....Second one does not work!!!

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    The dishwashers was delivered and does not work and NO ONE from Best Buy has contacted me to repair or replace!!! Overall rating is ZERO

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    DOES NOT DRY

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    Does not dry the dishes at all, I thought something went wrong so I ran a quick cycle after running a normal cycle and the dishes are wet like it just ran the rinse cycle. I will be returning to the store and hoping to exchange it for something better. DO NOT PURCHASE!!!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello CrossfitMan! Thank you for taking the time to leave your feedback. We are sorry to hear that your dishwasher is not drying as expected. At this time I would like to share a link that will help you get the best performance out of your dishwasher.
      (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143869908
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Look elsewhere

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    Doesn't clean, Doesn't dry, Doesn't drain - always water puddled inside and now it started leaking on the outside on my kitchen floor. Only had this dishwasher for 18 months!!!

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! I understand that you are disappointed that your dishwasher is not cleaning, drying, or draining along with leaking. We would like to apologize for the inconvenience you have experienced so far. Please know that we hear your concerns and would like to provide a few links to help rectify the concern.

      Cleaning concern: (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)

      Drying concern: (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)

      Draining concern:
      (www.samsung.com/us/support/troubleshooting/TSG01001363/)

      Leaking concern:
      http://www.samsung.com/us/support/troubleshooting/TSG01001021/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143867924
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    I used to be a Samsung lover not anymore

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    Normal light flashing ,spoke to a samsung tech, told me it was an easy fix ,it is a leak sensor just to shut off the power by the circuit breaker take off the kick plate add a fan to dry the sensor over 24 hours still not working.18 months old dishwasher..

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Maddog! Thank you for taking the time to leave your feedback concerning your unit leaking. Please know that we are here to help get your unit back to working order. I have provided a link that will help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143848026
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    terrible

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    were coming up on 3 years with this dishwasher and have spent more money in repairs then we paid for it! error after error. doesnt drain, leaves nasty water. very disappointing , didnt get any help from samsung or best buy. wont purchase samsung appliances again!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello karliglaz! Thank you for taking the time to leave your feedback. I understand that your dishwasher is not draining leaving unclean water in the unit. I know that must be frustrating and I would like to help by providing a link to help rectify the concern. (www.samsung.com/us/support/troubleshooting/TSG01001363/).
      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143844896
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Hire a dishwasher while this one is broken.

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    It ran great for a couple months. Bought back in July of 2021. Water discharge has failed twice now. It is towards the end of October 2021. Calling customer service yet again and I'm without a dishwasher for another 2 weeks... Thanks for nothing Samsung.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi XACIREMAX! Thank you for taking the time to leave your feedback and share your experience. I understand that your unit is not working correctly. We are happy to hear that you have contacted us and are on your way to having the unit work as designed.

      If you happen to need further assistance after the repair, we can be reached via any of the following using ticket number: 1143823510
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Worst purchase

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    This dishwasher does not clean dishes. Completely unhappy and bestbuy won’t allow a refund will not do business again

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jonathansanchez! Thank you for taking the time to leave your feedback. I understand that your dishes are not clean at the end of the cycle. Please know that we are here to help. Below I have provided a link that will help you get the best performance out of your dishwasher. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143807807
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Cons mentioned:
    Dry cycle

    Rated 2 out of 5 stars

    Wet dishes

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Still doesn't dry properly. All dishes come out damp and wet. This is our 2nd try and still disappointed.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Goodmeat11! Thank you for taking the time to leave your feedback. I understand that your unit is not drying as it should. Please know that we are here to help and the following link will help rectify your concern.
      (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143805010
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Total piece of garbage.

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    Piece of crap. Worked for about a year and then began leaking all over the place. Shortly after it began leaking, it stopped working at all. Called repair and was told it was a "door defect" that wasn't covered under warranty.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello NinaW! At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. I understand that the unit was leaking and now it's not operable at all. At your earliest convenience, please contact us for additional assistance.
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143780625
      Thank you for choosing Samsung.^Nic Samsung

  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Small

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    Its smaller than I had expected. I bought it online

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Sabi! Thank you for your feedback. We understand that this unit is smaller than you expected however, we hope it is meeting your expectations.

      If you need further assistance, please contact us via any of the following:
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143780524
      Thank you for being the best part of Samsung. ^Nic Samsung

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    You get what you pay for.

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    I have been waiting to write a review because I figured I needed time with it to really get an accurate take of it. This dishwasher was great in the beginning. Easy to use, quieter than our last, wasn’t the greatest at drying but whatever , it got the job done. But then, it get crapping out on us and giving us the blinking codes of detected leak. I’d have to constantly pull the dishwasher out and check and there was never a leak. I’d have to open it up, and reset the Styrofoam piece that apparently floats up when water is in there. There’s so many YouTube videos on this reoccurring issue so I will spare the details but it was happening too dang much I just got over it. You get what you pay for. It lasted a good two years.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Samantha! We are sorry to hear that you have been inconvenienced by your dishwasher leaking error. At this time we would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following:
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143780613

      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Review

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    The way this loads is set up poorly. Large plates and pots are very hard to load efficiently.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Beaudrae! I understand that you have concerns with loading your dishwasher and we would like to help by providing a link to assist. (https://www.samsung.com/us/support/answer/ANS00062443/).
      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143760965
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Do Not Purchase

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    In just over 1 year, the dishwasher needs a major repair and the parts are not available.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello NHol! We appreciate you taking the time to leave your feedback regarding your dishwasher. I know it must be frustrating when a repair is needed and the parts are not available for repair. Please know that we hear your concern and would like to communicate further for additional assistance.
      We can be reached via any of the following using ticket number: 1143760793
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Look elsewhere

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Wanted to like this dishwasher but it is inconsistent. Leaves dishes and the inside wet. It advises to not pre wash dishes, so I put in some that were slightly dirty, just rinsed with water. Mild on everything but only in the bottom rack. Top rack was fine. Only happened once so far but still gross.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Grandma! We are sorry to hear that your dishwasher is not cleaning nor drying your dishes. I know it can be frustrating and I would like to help rectify your concern. Please see the two links below.
      (http://www.samsung.com/us/support/troubleshooting/TSG01000962/) and (https://www.samsung.com/us/support/troubleshooting/TSG01001910/ ).
      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143699572
      Thank you for choosing Samsung. ^Nic Samsung

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    BestBuy Sucks

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I bought this a month ago and it is still not installed. It's been delayed 5 times.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
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