Customer Ratings & Reviews
- Model:
- DW80M2020US
- |
- SKU:
- 5714450
Customer reviews
Rating 4 out of 5 stars with 612 reviews
(612 customer reviews)Rating by feature
- Cleaning Quality3.2
Rating 3.2 out of 5 stars
- Dry Quality2.4
Rating 2.4 out of 5 stars
- Cycle Options2.6
Rating 2.6 out of 5 stars
Customers are saying
Customers highly value this 24" Top Control Tall Tub Built-In Dishwasher for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, attractive design, and good value for the price. Positive feedback also highlights the ample capacity and convenient top controls. While some experienced issues with reliability and cycle times, the majority of users expressed satisfaction with their purchase.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bought this dishwasher open box for my parents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drove 70 miles removed old working dishwasher installed Samsung which never worked from the get-go heater element not working door would not open to vent since it was new I called to have it repaired no repair person in the area I was left with two choices they almost $300 more for another dishwasher or get my money returned I chose the second the worst thing about the whole deal was my parents were without a dishwasher for 3 weeks since Samsung said not to remove the dishwasher and tell the claim was resolved then I got to drive another 70 miles and swap the dishwashers all in all the discounts on open-box aren't always a good idea if you can't check the product before purchasing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. ^Lo
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Non working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has not worked from day 1...I only use a dishwasher once every 7-10 days as I live alone. Today it just stopped!! It is barely 30 days old!! I am so upset!! The install was expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Brenda. I understand your frustration on this matter and would love to discuss this further to see what we can do to turn your experience around. Please reach out to us via any of the following outlets and reference ticket number 1139789117.
1. Facebook Messenger:  http://m.me/samsungsupport
2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Rated 5 out of 5 stars
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is perfect and what we were looking for
I would recommend this to a friendRated 5 out of 5 stars
Great dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So quite and easy to use enjoy the space and features
I would recommend this to a friendRated 5 out of 5 stars
Re
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase sales person helped me to purchase this !
I would recommend this to a friendRated 5 out of 5 stars
easy install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.real nice dishwasher. It was real easy to install.
I would recommend this to a friendRated 2 out of 5 stars
Spend a little more money...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a long time to do a mediocre job. Most dishes need scrubbed pretty heavily before they are put in, which kind of defeats the purpose. It's loud. I'm not a fan of the slanted tines in the racks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with your Samsung Dishwasher not cleaning the dishes properly and I would like to make sure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Rated 2 out of 5 stars
Broke after 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used daily for light loads (2 person household) the moisture vent fan crapped out and needed warranty work done. the dishes almost never come out dry even when sitting with the heated dry funtion
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY Samsung appliances!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this dishwasher to anyone, it made a very loud noise from the very beginning when we bought the the thing, it was annoying, but we just assumed it was the way it was meant to be, we came to find out it was not after having someone work on our Samsung Refrigerator tell us that the dishwasher should not be making that sound. Needless to say both the refrigerator and dishwasher have both been replaced though our geek squad protection plan with a whirlpool refrigerator and dishwasher! DO NOT BUY SAMSUNG APPLIANCES! They are trash !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dave, we can understand that this has been a frustrating experience. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Lena
- Cons mentioned:Reliability
Rated 1 out of 5 stars
think before you buy samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely absurd that an appliance inly 1 year old has broken twice and the parts are on backorder for months at a time.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Manufacturer Issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I experienced problems with this dishwasher from the very beginning. Eventually, I was refunded.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The racks are not practical. Some are slanted and so doesn’t provide enough upper rack space for cups, etc. I would not have purchased this model if i had used it before my purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. ^Lo
Rated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dishwasher, used it for about 7 months (not even everyday) and had the drain pump go out. We didn't use it everyday because this particular dishwasher didn't dry very well either. I tried everything to get dry dishes with no luck. We always had to dry them by hand if we wanted dry dishes. Maybe our dishwasher was just a fluke with the issues but I'm not willing to take another chance with a samsung dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Giants! We are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138991098. Thanks! ^Shifa
Rated 1 out of 5 stars
Does NOT dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if I got a faulty dishwasher or if this product is just bad. The dishwasher hums extremely loud & the dishes stay wet! I even ran the dishwasher before I left for a few days & when I got back the dishes were still WET!!!! Yes I used the heated dry & all the different options & no changes.
No, I would not recommend this to a friendRated 2 out of 5 stars
Dishwasher looks nice but....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a leak in my kitchen because the valve on the dishwasher has failed. We had had multiple issues with it. It look pretty that's about it.
I would recommend this to a friendRated 2 out of 5 stars
Great Item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item but they delivered the wrong model. It took over a month to get the right one. Then it had a a small dent. Not my greatest experience buy item works as intended.
I would recommend this to a friendRated 2 out of 5 stars
Kinda chency
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it's ok but I'm not a fan of the top buttons or how is built... There's a lot of plastic but it does the job
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Junk washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues right off bat. Repairs needed first week. Not happy with this dishwasher at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us, Beecher. ^Lo
Rated 2 out of 5 stars
Too small inside
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The way it's set up inside you hardly can fit anything
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
6 months broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 months I have owned dishwasher and it now needs to be stopped and started b4 it starts it cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Jeff! We are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138991537.Thanks! ^Shifa










