Customer Ratings & Reviews
- Model:
- DW80M2020US
- SKU:
- 5714450
Rating by feature
- Cleaning Quality
Rating 3.2 out of 5 stars
- Dry Quality
Rating 2.4 out of 5 stars
- Cycle Options
Rating 2.6 out of 5 stars
Customers are saying
Customers highly value this 24" Top Control Tall Tub Built-In Dishwasher for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, attractive design, and good value for the price. Positive feedback also highlights the ample capacity and convenient top controls. While some experienced issues with reliability and cycle times, the majority of users expressed satisfaction with their purchase.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Samsung dishwasher
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less than a year , had to get a replacement, different brand
No, I would not recommend this to a friend Ada what?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to match our fridge and stove says ada but with limited adjustments for height ended up paying more money for a bosch
No, I would not recommend this to a friendAvailability a Concern
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was delivered damaged. Replacement was going to take 2-3 months so opted for different unit (slightly better at same price) that did not match remaining appliances. First agent pushed order for replacement without verifying product availability. Several days later, the second agent provided the solution of a slight upgrade at the same price.
No, I would not recommend this to a friendReally Dissapointed.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course right after my warranty runs out the dishwasher fails. Never really ran right, never really dried the dishes properly. Other than my Samsung phone I would not purchase their products. Now I have to have a tech come out to charge me who know what.
No, I would not recommend this to a friendBetter off hand washing your dishes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not particularly clean and doesn’t dry anything. Looks nice but doesn’t do the job
No, I would not recommend this to a friendNot drying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love samsung and bought all my kitchen appliances from that brand , I was chocked that my dishwasher doesn’t dry the plates.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Maha, I understand your frustration with this dishwasher. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Ok for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not quiet like is specified and does not clean the dishes well. I have to hand wash them before you load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to give us feedback. ^Shifa
- Cons mentioned:Reliability
Do not buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this dishwasher 6 months and started having issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Kitty. We are sorry to hear that you are experiencing problems with your dishwasher. If you still are in need of assistance, this link will help you find an authorized service provider in your area (http://bit.ly/2ksKPDF).
Samsung junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound after a week of used, I called Best Buy they exchange the same model and the horrible sound start again after week of used.
No, I would not recommend this to a friendLeaked after 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this pretty cheap, so I didn't expect the best. Got it bundled with other appliances. It doesn't clean well, no matter what you do. It started leaking after 14 months and erroring out. Replaced with a kitchen aid dishwasher, cleans MUCH better, same detergent, same water, no leaks.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first dishwasher leaked, the second dishwasher seems to work but its still questionable. The racks are confusing and I cant fit much of anything in it. I would never recommend this dishwasher to anyone.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .I can understand how disappointed you are Mike, and I'd love to help you with that. Feel free to read the user manual from pages 13-16: <https://bit.ly/2MhMDse> which guides you how to set the racks of your dishwasher properly. For further assistance, please contact Samsung Customer Support via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
Toll-free calling: 1-800-SAMSUNG
^Rafael
still haven't been able to use it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this unit came with a bad water pump and Samsung doesn't seem very interested in fixing it in a timely manner. I have owned it for almost a month and haven't been able to get Samsung to fix it. Finally I just had Best Buy replace it.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good brand, good looking dishwasher but it doesn’t clean well and it says it has heated dry but it doesn’t work and apparently it’s a flaw in their design but they won’t do nothing about it. Water is left standing on dishes. We have to open it at the end of the wash so the water will dry up.
No, I would not recommend this to a friendMrs.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worse dishwasher that I ever owned. It doesn't even work. When I start a load, it stops after 5-10 min and the light keeps blinking and I can't turn it off. I already had it fixed twice without success. I won't buy a Samsung anymore.....
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142884511) and it will help our team pull up your information. Thank you for choosing Samsung! ^Lena
Samsung dishwasher
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My previous dishwasher stop working and I was in a bind to get another one fairly quickly. Wish I would have taken the time do some research on this one. The fan is loud and does not do a great job cleaning already pre rinsed dishes. Stay clear!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. I see you are having some concerns that you are not getting the best performance from your machine and I am here to help. I have some information on the best practices that will provide you those ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Doesn’t clean dishes totally
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend this cheap and doesn’t clean dishes well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Eileen. Thank you for taking the time to share your experience with us. Here is a link that outlines Samsung's recommendations on how to achieve optimal cleaning performance from this dishwasher (http://bit.ly/2GuqLJp). ^Lo
Don't bother!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was a piece of crap. It leaked. It didn't clean. It had a weird sensor on the bottom that triggered it off even when dry. I got so sick of it I threw it out and got an American made one from Lowe's.
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the Samsung dishwasher I purchased at Best Buy. It’s been malfunctioning for the past month but what is extremely disappointing is Best Buy customer service/lack of response in helping me with a repair.
No, I would not recommend this to a friendWont Shut Off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a cheaply made pile of junk this is. It failed on first use.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello DJGary, I apologize for your frustration with this dishwasher. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Not the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher doesn’t dry well. I have to leave the door open so the dishes can dry.
No, I would not recommend this to a friend