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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 53 reviews

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Rating by feature

  • Quality

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers find value in the Family Hub's smart features, with many appreciating its helpfulness and ease of use. The spacious interior and French doors are also well-received, with customers highlighting the increased storage space. While some customers miss having a water dispenser, the overall positive feedback suggests that the 25.1 Cu. Ft. French Door Refrigerator with Family Hub meets the needs and preferences of many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 53 reviews
  • Cons mentioned:
    Shelf adjustment

    Rated 4 out of 5 stars

    Great Fridge so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m pleased with this fridge. Seems well made and I like the “smart” features. Only a couple of issues: 1) I wish the top shelves could be adjusted up higher so the the shelves beneath would have more room. 2) the Bixby app was non-functional at first. Eventually I got it fixed by doing a system reset and starting over and all is well now.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    New Samsung Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigerator ever!!! I love everything about it.. when we have guests over they all want to “play with the fridge “. Great for making lists, recipe suggestions and of course playing music!

    I would recommend this to a friend
  • Cons mentioned:
    Incomplete installation

    Rated 5 out of 5 stars

    Great quality refrigerator.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been trying to call the store for someone to come complete the insulation of the refrigerator to no avail e. I've tried calling since we purchased the refrigerator. Can someone please call me so I can set up installation?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is awesome...Latest tech...we really dont use the water from fridges so were ok saving some money and getting one w/o. I have to say best part was the service from Best Buy from purchase to install...top notche!

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Great looking fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, looks, sounds great (no sound, haha). Very nice fridge but haven't utilized fully the family hub. But looking forward to it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer had to take off the doors to fit through our front door. Great service, and absolutely love the Fridge!

    I would recommend this to a friend
  • Cons mentioned:
    Incomplete installation

    Rated 3 out of 5 stars

    Works well but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge door had troubles, as a part was missing- incomplete during installation. Being waiting for repair for two weeks.

    I would recommend this to a friend
  • Cons mentioned:
    No water dispenser

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it so far except for it not having a water fountain. But people who see it are amazed.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    A great family investment

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious fridge I highly recommend for a family of 5 or greater

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so excited about my new refrigerator. It works great and has a lot of features.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 4 out of 5 stars

    Nice features, great touch screen love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice on the model... The only bad thing is the tech "forgot" to connect the ice maker to the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Music player

    Rated 5 out of 5 stars

    Very nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge. Love listening to music and seeing my fav pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Music player

    Rated 5 out of 5 stars

    Samsung hub fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Love that I can listen to music and cook!

    I would recommend this to a friend
  • Cons mentioned:
    App compatibility

    Rated 4 out of 5 stars

    cool but missing things

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too much money not to be able to downlload certin apps, like my adp app (only has ring)

    No, I would not recommend this to a friend
  • Cons mentioned:
    No water dispenser

    Rated 4 out of 5 stars

    Gets cold quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good fridge but I wish it had the water and ice dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no issues with it so far. It has lots of cool features, I’m still learning about. The only thing it’s missing is filtered water on the outside of the door. But that’s not a big deal for us, minus one problem to fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smartthings Refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is amazing. Anything you can do on a smartphone you can do on this refrigerator. It also connects to my ring and other security cameras. Great fridge for people who loves today's technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. Has two cool zones just in case one goes out so you can still use the fridge. It looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I are very impressed by our new fridge. Very easy to use and set up with our Samsung account. The installation process was a breeze as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools great. Great fridge love the tablet being able to see in the fridge while at the store is great

    I would recommend this to a friend
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