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Customer Ratings & Reviews

Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 3323 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Internal flaw causes periodic drain flooding.

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have owned this unit for 3 years and enjoyed many of the features, design, and finish... but it is all overshadowed by a major flaw. Let's start with the good: Great stainless finish... it still looks great and has been reasonably easy to clean. Great interior space... it is very easy to adjust and move shelves so that there is plenty of available space for items of all sizes. Great interior lighting... the LEDs have worked great and keeps every nook well lit. The interior water dispenser is fantastic! This has been our favorite feature by far. It keeps the exterior of the fridge clean looking and clutter-free and is very simple to use...simply open the left door and place a cup/container against the dispenser button and enjoy a strong, cold stream of water. WONDERFUL! The in-freezer ice tub is also great! Fairly large capacity means we always have fresh ice. When full, we can pull the tub out and dump it into an ice chest and it saves us a trip to the store when heading out somewhere. The bad: The digital readout/control for the ice maker is confusing. If the ice indicator light is ON, this means the ice maker is off.... if the light is OFF, this means the ice maker is on. In my opinion, this is backwards. NOW FOR THE REASON FOR THE 1 STAR REVIEW... despite all the great things about this refrigerator/freezer combo, there is a flaw (a common one according to an internet search) that completely flips the review upside down. The drain in the rear wall of the unit that is supposed to drain water from the condenser freezes... so water that is draining through it freezes within it. This clogs the drain and any water dripping from the condenser, now drips through the rear wall and into the refrigerator where the water pools underneath the crisper drawer. This water pools up, hidden from sight, until it has nowhere to go but pour out from the front of the unit and onto your floor. By the time the water has reached this point, it is a large volume of water. It takes about 4 large bath towels for me to soak it all up. The remedy for this is to pull out the contents of your fridge so that you can open the rear wall of the refrigerator, unplug the unit, and let the ice clogging the drain to thaw until water passes through again. Then plug the unit in, restock the fridge, and wait for the drain hole to freeze and clog again. For this issue, I give this unit a 1-star rating and will never recommend this unit to anyone. Between this issue and an issue we have with our washing machine purchased at the same time, I do not care to ever purchase another Samsung product again.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Refrigerator but it has issues

    Posted
    MamaB

    We've had the refrigerator for 8 months and we've had to replace 3 different bins and last night we found another that has cracked. They only replace these bins for 1 year and after that they will run about 80 - 90 dollars. We also hear ice fall out of the ice bin quite a bit. I like the space that it provides. It's quiet. I did not like what we had to go through to get the first one replaced. The first one we received the door would not stay open. After reading on Best Buy's warranty page it said to first call the manufacture if purchased item under a year. So we called Samsung and after them trying to convince me that that was normal, we took a closer look at the door hinges and found a crack so we called Samsung and they came out and confirmed that it was cracked and called in a new hinge. They came back out and replaced the hinge and showed us that it had either been dropped or something smashed into it because the metal was severely bent. We called Best Buy the next day and said that we paid for a new refrigerator and not one that had been damaged. They agreed to replace it and a new one was brought but not before we had to deal with their rude delivery Greek Squad that tried to convince us to keep it. They mentioned that the new one on their truck could have been dropped too or something inside of it could be faulty. I replied that if that is the case, I would happily call them back. They went on to let us know that they would now be stuck trying to sell it. That we should know that somebody has to pay for it. And I replied back that they should purchase more carefully. They also berated us for calling Samsung instead of them but I replied that it is stated on their own website that if the item was purchased under a 1 year that we should call the manufacturer first. In the end they did replace it. They were rough with the delivery and they left a lot of tape on it and I was supremely happy when they just left. I will remember this experience and keep it in mind the next time for a big purchase.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of storage for large family

    Posted
    MikeFromMinnesota
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We were looking for a white French Door Refrigerator that would not break the bank. It also had to have a roomy interior to hold enough food for our family of six. This well-designed refrigerator met these requirements. We were able to pick it up on sale for $1,399 and were excited to find that this model (RF261BEAEWW/AA ) included an interior water dispenser which frees up door shelf space. We can easily fill a glass or liquid measuring cup, but the dispenser area is too small for large pitchers. We love that the water filter does not hang down into the food storage area like many other models and instead is located between the vegetable drawers. There are LED lights in the ceiling of the fridge and in each vegetable drawer area providing light to all parts of the fridge. When our fridge is full, the lights by the drawers make it easier to see items on lower shelves. Finally, if you need room for taller items, one interior shelf has a "cut-out" portion that slides back that we use for a few wine bottles, juice pitchers or two extra jugs of milk. The freezer also has several features we enjoy. The handle on the freezer lifts up slightly to help break the air lock. This allows taller people to open the freezer without having to stoop too much since the handle pulls up towards them and not just straight out from the front. The ice cube maker produces ice cubes at an acceptable rate but the cubes are smaller than we are used to from our old fridge. Finally there is a separate drawer the same width and depth as the overall freezer drawer that can be slid back revealing items beneath it. Very handy for keeping smaller items such as cans of fruit juice from getting buried. We did have to call Geek Squad for repairs the day after the fridge was delivered due to the fact that the compressor and other metal tubing in the area behind the freezer was vibrating against a metal sheet making quite a loud rattling sound. This was fixed by a contracted repair person who simply moved some copper tubing slightly and reattached some foam padding that had slipped down a bit which had allowed the compressor to vibrate against some metal. About a month later the sound returned so we had them come out and repair it again. Since then we only hear regular fridge noises. We are excited to own this fridge as it meets the storage needs for a family of six, is well designed offering ample storage space, uses LED lighting technology, costs roughly $5 per month in electricity and offers similar features of higher-priced refrigerators.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful fridge with essentials and extra

    Posted
    FridgeJudge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love this fridge. I have actually owned it twice. I owned it in stainless steel at a previous house before moving a couple times and left it due to the move and inability to transport the fridge. When I moved again (and hopefully the last) and needed to purchase a fridge (AGAIN) I immediately went in search of this model by Samsung. I have owned GE, LG, Whirlpool, and Samsung. I ended up with Samsung as the repeat purchase. The black stainless steel is absolutely beautiful. This fridge is so classy without the ice and water dispenser on the outside as an eyesore. This leaves more room in the fridge and a classier looking kitchen. There is still water and ice easily to be obtained though! The ice maker is in the actual freezer. This is fantastic for a few reasons. It's out of the way. It's less likely to break. It makes ice rapidly and in large amounts without needing to transfer to ice buckets. You can easily take a cup or glass and scoop a full glass of ice. Or you can easily pick one or two individual ice cubes as needed. The freezer easy open handle is the greatest Samsung feature! Minimal effort allows you to open that freezer and get ice or whatever you need. The water dispenser is the only reason this fridge is 4 stars. It's a bit flimsy and could have definitely been designed better. It says it's a one touch water dispenser but it's a pain to get the exact right angle to get water. A perfect rounded standard glass gets the job done. But pitchers, Keurigs, kid cups... not so easy. The shelf sometimes is in the way and I'm simply still figuring out how I like to orient my shelves anyway. So that's a work in progress that could be dealt with. The filter is super easy to change and the door bins have awesome capacity. The complaints about noise-- I haven't owned a fridge that doesn't make the random loud popping or water line sounds. You just learn to deal with it. Perhaps alarming at first, but not worth not buying the fridge if you're looking for a French door bottom freezer with no eyesore. I love the fridge enough to buy it a second time. If you don't need filtered water just get the model without the internal water dispenser. We don't buy bottled water so I like at least having the option.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Not noisy as claimed.

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This fridge has a 10/2017 manufacturer date. So far so good. According to earlier reviews, some were noisy which was a concern but the price outweighed that aspect. I do hear the pumps, fans and water trickeling from to time but the noise isn't to the point where some can't sleep as some previous reviews mentioned either here or other sites. Great storage. I appreciate the rolling shelf on the right side which allows milk to be stored and is at the right height for my kids to grab it. (The picture does not show that but we moved the milk down to where the wine bottles are.) The deli cooler works well and humidity control is better than other fridges I had in the past - where there was either too much humidity or not enough. I think this has to with the twin cooling. That said, as stated, I'd rather hear the fans working and defroster be efficient instead of having a broken fridge. I also appreciate the water nozzle. It does not leak and like my other Samsung fridge, the water tastes great. The only drawback is the size of cup or container in which you can fit under the nozzle. The small space can make it difficult to manipulate pressing the button either by your fingers or by the container itself. I.e. a Keurig water reservoir. But for a mug or glass, it works just fine. The freezer space is perfect and I haven't had an issue with the rollers. It closes itself too with light to moderate force. All in all for the price and those looking for a simple French door with an ice maker and water dispenser, this is the one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great, with some quirks

    Posted
    hoMEOWner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was almost scared off by the negative reviews, until I noticed most of them were years old. Even though it's so much easier doing research online, I decided to head down to the store in person so I could talk to a real-life human who had more experience than a consumer who'd only owned 2 refrigerators. We spoke with a very helpful and friendly Best Buy rep who had sold many of these units. He said that any model of appliance, when it first debuts, has kinks to work out. But as they get feedback from customers, they do running corrections on the model. So the refrigerator you buy today, even though it has the same model number, is different and improved from the one people bought years ago. The manufacturer simply doesn't want to spend money fixing a problem if they can eliminate it in production. So far, our fridge has been running without problems. It makes noises when it makes ice, and some other miscellaneous noises I can't explain. But other than that, it's very quiet. The ice maker is the biggest problem (which isn't that bad) in that ice will fall out when you open the freezer door. The back of the ice maker doesn't come up high enough to keep the ice in, and there's no way to add a makeshift barrier because the ice maker has to pass through that section. Oh well. The Black Friday price couldn't be beat and I can live with it. The water dispenser trigger is below the spout, so you can press it down with the water glass. It took getting used to, since our last fridge had a button above the spout, but now I love it because you don't need two hands to use it. It does come out with considerable velocity, so be careful. If I don't hold smaller cups just right, it comes out the other side. I do like this fridge a lot. It's roomy, easy to adjust shelves, has ample door storage, doesn't freeze things in the back, looks good, and works well in a tight space. Hopefully this keeps up!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken on arrival

    Posted
    Cowpoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Fridge is nice......when its working properly. The inside water dispenser did not work from the time I installed the fridge. Since the fridge was such a pain to move (not the fridges fault) I decided to check the it myself. I removed the cover for the water dispenser " button" to make sure the microswitch was connected. It was. I bypassed the micro switch. Still didnt work. I removed the small cover where the water lines emerged from the bottom of the back of the fridge to check the line connections. Looked good. Removed the filter to check for water pressure present. Water pressure good. Called the geek squad in case there was something to setup that I didnt know about. Was told to keep depressing the button. I informed him that I had held the button for a total of about 10 mins. He said hold it longer, then he (Scott at the gainesville store) hung up the phone without offering to make an appointment to check it or anything. The next day the fridge made a batch of ice so I knew water pressure or volume was not a problem. Called back and made an appointment with the geek squad. He checked the fridge, misdiagnosed it to need the water solenoid, ordered the part, installed it on week later and of course it didnt work. He then ordered another part (dont know which one) a week later a different tech was sent to install it. He opened the panels on the back of the fridge then proceded to actually check the components and connections (as opposed to just ordering parts and throwing them at it hoping they will fix it) and found a loose connection from the factory. (Most people would look for the simple stuff like a loose connection from the factory on a brand new unit) ((logic)) He reconnected it and omg the water works. Anyway. Thank you final geek squad person for doing your job. Thank you samsung for not holding all your assembly plants to the same level of quality control. I guess I'm just lucky to have a fridge right? Water dispenser? What water dispenser?

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Update - Sleek Look

    Posted
    HappyCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We chose this refrigerator as it still has water dispenser and ice making functions (inside) and requires less depth than most 36" wide refrigs we looked at. For a small kitchen, this was an impt consideration- we did not want to overwhelm the space, but we wanted a full 36" wide refrig for maximum storage. We love it. Especially the separate cooling source for the refrig (not just cold air from the freezer) and digital temp readout. We also paid as much attention to where we bought our appliances as what we bought, since with digital components we planned to purchase a 5 yr warranty plan. We had Best Buy Geek Squad installation and also have the Geek Squad 5 yr warranty. THEY EXCEEDED MY EXPECTATIONS IN EVERY WAY. It was a far superior installation than our laundry appliances from another big box store, that slapped them in and left without leveling or explaining. This was wonderful. They were extremely careful and through, opening, unloading, cleaning up every scrap of wrapping, verifying the ice, water, explaining how everything worked. And when we researched warranty work and service plans, Best Buy stood out - I see why. The refrig is working well - has brought our kitchen into the modern era and has flexibility with shelves and storage bins ....it is huge!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Design

    Posted
    Chris2001

    We had this refrigerator for 2 weeks before returning to best buy for a different model fridge. Best Buy did a great job working with us. This refrigerator is laid out well, has great door space, and does a great job maintaining the temperature. But, it is so noisy it is best suited for a garage or somewhere else not near a living space. Noise issues include very loud popping sounds from the refrigerator whenever the compressor runs which must be caused by the casing or parts inside the refrigerator contracting as they cool down. The compressor is terrible from a noise standpoint. On start up it makes a loud deep rumble as it gets the refrigerant flowing, then when it is operating it has a high pitched noise that is very disturbing. Sitting 20 feet away from the refrigerator with headphones on I could hear the high pitched noise of the compressor. Samsung was great when we contacted them about the noisy compressor. They sent a 3rd party appliance repairman to our home. He thought the compressor was noisy and called the technical department at Samsung. The Samsung rep over the phone, without even listening to the compressor, said it was normal for the compressor to make these noises. After this we returned the refrigerator. About the compressor: it is one of the newer linear compressors that is variable speed and energy efficient with fewer (but noisier) moving parts. Armed with this information we searched for a new refrigerator with an older style compressor. We wound up buying a Samsung RF4287HARS which we love. The refrigerator does not pop when it cools down and it has the older style compressor that is quieter, has only a 5 year warranty instead of 10, and costs $60 / year to operate instead of $48 / year. Well worth the extra $12 a year and shorter compressor warranty for some peace and quiet. This is such a good fridge that we will just replace the compressor for $600 or so when it fails in the next 10 years.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge, but not perfect...

    Posted
    stantastic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife and I needed to replace an old Maytag French Door fridge/freezer combo (compressor went out, and age of unit didn't justify paying for the repair, so we bought this new Samsung). This one is "almost" the same as the one we had (which we really liked), except for three things: 1) Although Samsung unit has adjustable half-shelves, it has less configurability because the space between adjustments up and down is slightly larger. Top shelf at its highest setting still sits LOWER than the Maytag top shelf, so we're wasting some upper space on the upper shelf, and that puts less space for taller items on the lower shelves. 2) Maytag unit had internal CHILLED WATER dispenser. Although we "thought" this one did, too -- it DOES have an internal water dispenser -- the water is NOT CHILLED. It's not room temperature -- but it's NOT chilled either, which we thought we were getting (and paid extra for). 3) The ice maker is configured so that the ice tray sits below the ice maker and there's a slight "valley" in part of the tray, and the upper freezer sliding shelf. We're not sure HOW the ice maker knows when to stop (the old Maytag had an arm that raised as ice was deposited, and once the tray was full it turned off). This Samsung must have a sensor. In any case, due to the "valley" in the tray and the rear of the upper shelf, once the ice tray is full and the freezer door is open, at least ONE ice cube (sometimes a couple more), invariably FALL from the back down behind the freezer drawers and to the bottom of the freezer compartment. Other than those complaints, we DO like it. The door shelves are deeper than our old Maytag, so they hold more of those quick items we usually go after. One shelf splits into two and tucks under itself, opening up the front half for tall items. I'm guessing most new units are now using LED lighting instead of incandescent, and we like that. So overall we're pretty pleased with it. Just wish it had CHILLED WATER. Harrumph...

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy anything Samsung

    Posted
    XxMADXX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok I read the reviews and saw some bad reviews and some good ones typical. One of the main problems was a loud popping sound most people said they could live with that. After receiving the refrigerator that night we heard the popping sound not too bad . Well problem starts slowly the freezer starts to get warmer until it finally quits. right after the last day the return policy for bestbuy ends . so bestbuy tells us we need to go through Samsung. The real problem begins .. Samsung customer care started off ok they sent the repairman would be out to house 9 days after we called. He came out took it apart said it needed parts said he would be back next week to fix the refrigerator. The scheduled day for the repairman to come he was suppose to call by 10 am to give us approximately when he would be at the house no call so I call Samsung they tell me they do not have the part we schedule another appointment long story short happen 3 more times still waiting for them to come and fix it. They tell me 3/9/2017 they will be out to repair it I purchased it 11/28/2016 and received the refrigerator 12/08/2016 When I complained to Samsung about it taking a long time they would send a message to the Executive Customer Relations to review my complaint and they would call me back within 1-2 days, which they didn't call. so I would call Samsung and tell them that they did not call. so they would tell me that they would send the ECR another message and I would have to wait another 1-2 days They still have yet to call me I asked to have them direct my call to them but they said it's not possible that they can only call out. Great End of review my opinion for what it's worth don't buy Samsung I can't recommend another brand but if you do buy Samsung good luck

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great All Round Fridge

    Posted
    aadmikep
    • My Best Buy® Elite Plus MemberElite Plus Member

    I did a fair amount of research before choosing this fridge. We live in a house with an open floor plan and one concern I read about was that it's noisy. Well, I'm here to tell you that it's very quiet all week long. The only time it was loud was when the very first batch of ice fell into the empty ice bucket. Even then, would you expect anything different? I decided to buy a french door unit and before reading reviews, I spoke to friends to learn what they liked and didn't like about their french door units. There are plenty of reasons why french door makes sense and for me, there's no going back to any other style. That's not what this review is about. A recurring complaint I heard was that the ice maker takes up too much space in the fresh food area. Another was that the door service ice makers tend to clog. I can confirm that 2 door service units I had also constantly clogged. Looking at the empty ones at stores, it became apparent the bulky ice maker would bother me too. I also wanted a filtered water dispenser and I also prefer the clean look of a solid door (without the dispenser). This unit is one of the few with filtered ice and water dispenser without the bulky innards. Combine that and Samsung's reliability ratings and it became an easy decision. After living with this fridge for a few weeks, it's a gem. It's easy to see and reach most everything quickly. The filtered water is above average and the ice cubes are just the right size. My only criticisms are small. I'd like the ice maker to work faster. Maybe it's fast, I don't know. I have yet to run out but summer time will be the real test. The other is the doors. You must press them closed. They won't automatically swing closed like older models do. So far, I haven't accidentally left it open but I do remember it was a concern when I first received the unit. That's all folks!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Broke within 1st 3 months - no replacement offered

    Posted
    LAdrgnfly
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my first new refrigerator. I've purchased two cheap, used fridges in the past that both worked for years before I sold them to someone else. So imagine my surprise when I saw that for an extra $1500, I could buy a shiny box that works intermittently and is noisy when it is working. I wouldn't normally write a review for noise... I live in a city, if I needed total quiet I would live somewhere else. But when my 4 month old fridge stopped working for around an hour yesterday- long enough to warm up substantially and I have no idea if the medicines I store in there (which are in serum form and require constant refrigeration) are still good... that does not make me happy. (Note: I had an electrician come out to check the outlet... it was grounded, tight wire and on the same circuit as the stove which was on the entire time the fridge just up and stopped). Getting through to customer service was easy. But they informed me that all they could do was make an appointment for a repair person to take a look. They couldn't replace what is likely a defective item. And since the fridge was on and then wasn't and then was... unless the technician magically shows up when the thing goes out again, I'm not even sure what they will be able to do. But I did my research, as anyone reading this probably does, and from what I can tell, none of these refrigerator manufacturers are making quality products that last anymore. I almost wonder if it isn't intentional at this point... If they are all making poor quality products, we will have to continue buying new products when the old ones die. If anyone finds a brand that lasts like the old refrigerators used to... let me know. I'd gladly give up stainless and singing chimes for a fridge that just keeps my food cold year after year. Also side note: the freezer doesn't freeze evenly. Meats on bottom have freezer burn already after maybe a month, while the stuff on the top is cooled just enough to be frozen. Only plus I see is that the layout of the fridge portion is well-laid out, adjustable and convenient.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    My dream fridge at a dream price

    Posted
    Dianne76018
    • My Best Buy® MemberMember

    I had my heart set on the big daddy of them all with the ice/water in the door and the 4th door - but our budget was $1500 and we couldn't afford the $2200+ for what I wanted. I went off to do some comparison shopping and found that this fridge had everything I wanted, just not in the door. I had no idea that french door fridges could have water INSIDE. Awesome!!! Another feature I loved about all the Samsung refrigerators was the top sliding drawer in the freezer. No other manufacturers offered that - they only had a couple deep baskets in the freezer drawer. Between the top freezer drawer, the filtered water inside, and the super deep door storage I was sold. A word of caution: my husband loves to fidget with things he shouldn't, so when he was checking it out he removed the water filter and put it back in - but he didn't seal it properly. Two days later, the bottom drawer of the fridge was flooded with water and it exploded like a giant water balloon when we opened it. Ooops. He fixed the filter and all is well. I decided not to divorce him. :-) The ice maker took a while to make ice, but once the tray is full it's all good. Just be patient and give it a big hug. The only thing that worries me is that every once in a while, there's a popping noise that happens. It's just one pop and that's it. I found nothing in the troubleshooting about it and I expect it's just the normal noise the fridge makes. It runs beautifully and I love it so much...I was so happy to wave goodbye to our old fridge as the Best Buy guys took it away. :-) I waited a month before I wrote this review to ensure there were no problems...and I love it as much today as I did the day it was delivered. Such a great deal for the price. My only compromise was not having ice/water in the door...and it saved me several hundred dollars - so it turns out it wasn't really a compromise at all. :-)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Great Refrigerator

    Posted
    AnnM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love everything about this refrigerator. I read reviews on this product and many others on many different websites before I purchased this one. I recall some people talking about temperature issues. I've not had a single one. It is still on the temperatures I set it on and my food is perfectly cold. I also recall people saying it was a little noisy. It is not noisy at all unless you are bugged by the 15 seconds of soft water sound when it is filling up the ice maker. It fits perfectly in the space I have it in. It looks great. I love the water inside the fridge. I had to get a new fridge because having the water and ice on the outside was causing problems on my cork flooring when water would drip or an ice cube would escape. There are lots of little things that are great. The bright lighting is terrific because I can always see everything. I love that the top drawer of the freezer comes out with the door so you don't have to mess with anything to get to the ice. There are only two things I wish were a little different but I really hardly care about either of them and neither outweighs all of the good stuff. First, I wish there were a little more flexibility with the placement of the shelves on the inside of the doors. I love that there is so much space there, I just wish I had more choices of how to place them without rendering the top one completely useless. Secondly, the placement of the water dispenser inside the fridge is hard to use if the brim of your cup is too wide. But again, neither of these things really matter to me. The whole process was great. The folks at Best Buy were terrific and the guys who came to deliver it did so in a very short time, without destroying my house. They also moved my old one out to my garage. It was a great experience all around and I'm happy with my fridge.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    known problem could cost you

    Posted
    6Days

    My wife and I were happy to pay a little more for our Samsung Fridge, it performed well in consumer ratings and had the look we wanted. Purchased in Mar 2012, installed in June 2012, and just spent 6 days (summer days) without refrigeration. The technician, and there was only one Samsung had in our area - so had to wait 3 days for him, removed a panel and new exactly what to do, and was done in about 20 mins. Because, he said, they see the same problem with all the Samsungs they service. He had the replacement parts with him, it's such a known problem. The Defrost Sensor failed and the Drain Heaterclip is not engineered nor installed properly. Spent way too much time on the phone with Samsung Customer Service and the Executive Customer Service, because they were so incompetent, that they created two service #s because my wife and had to share the responsibility of spending several hours on the phone. And don't think the "Executive" Customer Service was any more helpful. They only apologized that there was nothing they could do and that they weren't willing to stand by their product by covering the repair. Not even mentioning the cost of the food we had to throw out and ice we had to keep buying - all because of their faulty sensor and heaterclip. Oh, and the automatic ice maker produces about a dozen ice cubes a day, and they tend to end up all over the freezer for some reason. Probably just more poor engineering. I will not buy another Samsung product, if this is what I can expect from their products and service.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Roomy refrigerator

    Posted
    Kish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This fridge has plenty of room with separate areas for produce, meats, etc. Pretty standard for fridges. We where actually looking at Whirlpool and GE and the Samsung was never on our radar, but it was on sale and was several hundred dollars less than the others we were considering. We specifically wanted one without an external water/ice dispenser since fridges we're had in the past tend to fail there first. However, this one does have a filtered water outlet inside the fridge, though it's a bit kludgy to use and we almost never use it. Just like all frdiges these days, there is a water filter that's quite expensive to replace. But according to the manual, you should only need to replace it twice a year. I love the fact that this is energy star rated. We got a rebate from ComEd because of that and I'm saving money on running it. I also like that this has actual temperature readings for the fridge and freezer so you can now set it to a specific temperature vs. just cool, cooler, cold. We also like the flexibility of the trays, then can be placed at different heights, but they all also slide out a couple inches to make reaching for items in the back a little easier. One of the trays also has the ability for the front half of the tray to slide under the back half, leaving a tall opening where the front half normally goes. We use this to store milk and coffee creamer containers. One complaint is that the meat/deli drawer doesn't fit in it's tracks very well, it tends to hop off on one side or the other, making closing the drawer a bit hard. You have to keep aligning the wheels while you push the tray in. Other than that, we are very happy with the fridge and very highly recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Look No Further

    Posted
    missyh28

    It feels odd to say that I absolutely love my refrigerator, but I do. It's predecessor was a standard top-freezer model with no water or ice dispenser. I love that the water is dispensed from inside the refrigerator which keeps small hands from playing with it. The location on the side of the refrigerator keeps it from taking up valuable door space. The amount of storage is fantastic. When we transferred the contents of our nearly full refrigerator we found we had tons of space left over despite this model being only a few cubic feet larger than our previous fridge. The bottom cooler drawer is great for eggs and cheese/lunchmeat and I love that the temperature can be adjusted. The freezer compartment is large; the top shelf has enough depth to easily hold a gallon-size bucket of ice cream. Both the refrigerator and freezer are well lit; not a corner is left in the dark. My only complaint was with Best Buy delivery. They brought in the fridge knowing it had a substantial scratch on the front door. I question why they would even bring it in to the house in that condition. Their statement was that they would send free touch up paint. Not good enough. If I wanted scratch and dent I would've gone to another local appliance store...or bought the scratch and dent model of the same fridge that was available at Best Buy when we bought this one. Ultimately we resolved this by contacting Best Buy after the delivery but I expected better. Inspect the items before delivery and don't bring it in the house if it's damaged. Really.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Fridge

    Posted
    Earthmamma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First of all I got the Black fridge that is supposed to be smudge proof, and it is to a point, so yes you will still be having hand prints on it, but just a bit, it still is a great color and covers prints better than the basic white. Second we really like the lay out of the inside of the fridge and the inside of the freezer no problems there, lots of room and easy to keep stuff organized. Third and this is why I only give it a 4 star instead of five, I am really disappointed on how loud this fridge is when it is running, it's the loudest fridge I have ever owned, the first week of it being in my house I had a hard time sleeping because it ran louder than my last one. Example: if the house is quite you will hear it running, if you are eating at the table having a conversation you will hear it running. Now I don't hear it right now because my neighbor is edging his lawn, or you won't hear it over the TV or washing laundry. Again we really like the fridge so many great concepts about the design, but I would think Samsung would have made it quieter. Maybe because of the twin cooling it's louder? idk oh and the ice maker don't make a whole lot of ice at one time, it only makes enough to cover the bottom of the ice try that it dumps in to. Don't know if this answers any questions you may have wondered about but I hope it helps you make a informed decision. and yes I would still recommend this fridge the good out weighs the inconvenient.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Fridge

    Posted
    AshevilleJeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice Fridge, good price, it's well organized and not having the ice maker in the door saves considerable space inside. Overall it seems well built. We use the internal water dispenser sparingly - so not nearly as useful as an external dispenser and having to open the door seems a bit energy inefficient. Also, considerable pressure is required to activate - so our children have a difficult time using it to get water and thinner plastic cups may deform before the switch is activated. The freezer drawer seems like it could be a little bit beefier - though no issues with opening and closing so far. The noises and pops that were identified in other reviews as being a show stopper were not loud in our fridge, though there are some noises. Ice dropping into the bin (especially when its empty) is the loudest we've heard. There are motor noises and I did hear some modest popping - but no shutguns going off and these were fairly non-intrusive. This was a concern after reading other reviews - so has been a point of focus. The door alarm is a very nice feature and coming from a side by side - the doors do not close as easily (due to the cam action of the center flap). That said our kids have no problem opening/closing the doors - so its not a significant issue (if its even an issue at all). On the organization front - the large bin on the bottom of the fridge requires both doors to be opened to access - which is a bit cumbersome, but the size does afford storage of large items (like pizza boxes) - so there is a pro to the con.

    I would recommend this to a friend