Customer Ratings & Reviews
- Model:
- RF27CG5900SR/AA
- SKU:
- 6546228
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 25 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Family Hub, highlighting its overall performance, sleek design, and ample capacity. The refrigerator's ice production and perfect size for the kitchen are also appreciated. Additionally, users find the smart features and temperature control to be exactly as described and effective.
This summary was generated by AI based on customer reviews.
Samsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ❤️ ❤️ ❤️ our refrigerator. Learning something new about it everyday.
I would recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting this fridge so some time… I love it! A little bit of work to set up the grocery list and things like that but it’s needed it you want to features it offers.
I would recommend this to a friendGreat Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great price! Quick and easy process!
I would recommend this to a friendNeed help with getting leveled.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was not leveled when installed. Tried and not have not been able to level. Tried calling Best Buy who referred me to Samsung who referred me to Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted .It saddens us to know that you had to go through this. Let's help you level your fridge, Jone16!
A correctly "leveled" refrigerator is not level from front to back. Samsung refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening. Kindly visit the troubleshooting link below to help with the freezer door and watch the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148886339, to help our team pull up your information.
Have a great day!
^Chrystel
Not really happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is not working, having issues with water dispenser
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the disappointment when the screen no longer works. We're here to help.
Below is a link containing the details to help with a non-working screen. Select the bullet point of the exact experience you're having for the troubleshooting steps.
The refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147489878) to help our team pull up your information when you message us.
Thank you.
-Angelica
Delivery wasn’t great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s good. Will update as time goes by. Delivery wouldn’t take it upstairs where it was going but I managed to get it upstairs. If I would have known they wouldn’t take it upstairs I would have picked it up. Not happy with the delivery
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
25 cu ft Samsung refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far good experience. I like the screen features which includes playing music using spotify. I can view inside the fridge using my phone.
I would recommend this to a friendDied less than a year after purchase!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was great, until it wasnt. I purchased this fridge on August 26, 2023. It died August 9, 2024. The temperature is currently sitting at 70° in the fridge. All food is ruined, and food is EXPENSIVE now. DO NOT BUY SAMSUNG FRIDGES!!!! I will now attempt to contact best buy, who probably wont be able to have someone come look at it for another week since its the weekend. Are they going to reimburse me for my food I just bought yesterday as well?? Where is the liability in todays day and age.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the dismay when a refrigerator spoils food, Shane. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator does not chill sufficiently. Turn to page 64.
https://downloadcenter.samsung.com/content/UM/202405/20240531054058993/FDR_RF6500C_3Door_F-hub_MANUAL_WEB_DA68-04752R_EN-MES-CFR_240529.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147432168) to help our team pull up your information when you message us.
Thank you.
-Angelica
Thank you
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Love the family hub. Thank you..:
I would recommend this to a friendCustomer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy customer. Good group on people work the day I pick my fridge up. They need a raise
I would recommend this to a friendDisplay screen & WiFi connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice display screen on the fridge. I can make notes, watch videos, display pictures, connect with my phone and TV. Watch movies.
I would recommend this to a friendHappy Camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge it’s nice and has all the things I need in a fridge
I would recommend this to a friendGreat Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Elegant, worth the money. The screen is a lot of fun.
I would recommend this to a friendThe fridge works fine. Customer service is awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, fridge is great. This is a customer service review. I had the fridge delivered and during delivery the fridge was damaged. The delivery guy took pictures and told me to expect a call. I got a call from customer service and after a 30 minute talk agreed on compensation of $362 in the form of a check. 3 weeks went by and I received nothing. So I called them and got hung up on. I called again and was told there was no record of my interaction and he couldn’t help me. I called a fourth time and was finally told I would receive a gift card for $220. I told her I was unhappy that the amount was reduced and she refused to go up on the amount. Today I called and was told the same amount of $220 but instead of giving it to me, they have to submit a request for approval and will call me back to let me know if I’m getting compensation or not. Needless to say this is one of the most unorganized and unsatisfying customer service experiences I’ve had. Not like it should matter but I’m also a total tech member and regardless of that I still receive poor treatment.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the compensation package they offer.
Have a great day.
^Charles
Recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. It does everything a tablet will do and cool your food.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great refrigerator but the ice maker is very slow.
I would recommend this to a friendFrige
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service answers fast and help right away
I would recommend this to a friendSamsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good model nice height correct fit to conter depth
I would recommend this to a friendExtremely Disappointed – Brand New Never Worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung 25 cu. ft. French Door Smart Refrigerator from Best Buy on May 3rd, 2025 as a gift. The house was being remodeled, so it was only turned on two months later—and it never got cold. Brand new, and the refrigeration has never worked. Samsung sent a tech who couldn’t fix it, and the follow-up appointment has been postponed twice. Months later, it’s still broken. I paid a premium price for a useless appliance and have gotten nothing but delays and excuses. This is completely unacceptable—terrible product and worse service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HildaM, we understand the importance of a reliable fridge. Allow us to help.
Please refer to your user manual for instructions on what to do if your fridge is not cooling. Turn to page 64, "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531054058993/FDR_RF6500C_3Door_F-hub_MANUAL_WEB_DA68-04752R_EN-MES-CFR_240529.pdf
Should you need more assistance with the update of your technician visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150366166) to help our team pull up your information.
Have a great day.
^Camille
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how it looks in my kitchen and the tablet has amazing apps
I would recommend this to a friend
