Customer Ratings & Reviews
- Model:
- RF27T5501SG/AA
- SKU:
- 6401619
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the ample space and smart features, particularly the Family Hub, highlighting its convenience and user-friendliness. However, concerns have been raised regarding the ice maker and cooling system performance, with some reporting issues. Other criticisms include the shelving design and door durability.
This summary was generated by AI based on customer reviews.
great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product, I would recommend this to a friend.
I would recommend this to a friend- Cons mentioned:Cooling
I AM VERY DISSAPOINTED, STAY AWAY FROM SAMSUNG!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY, Fridge broke within 30 days of receiving it. Freezer wont cool and fridge does not go below 50F. Bestbuy customer service said that they cannot do anything after 15 days! This is rediculous for a major appliance!
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel regarding your overall experience is valid. Allow us to extend our assistance, MiguelR.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help rectify the fridge's cooling efficiency, we recommend following the troubleshooting link below. Also, please watch the instructional video and click on the embedded links for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147028940, to help our team pull up your information.
Have a great day!
^Chrystel
Not a Happy Camper :(
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They gave me the wrong color, it took three deliveries before I got the correct color. Each delivery team was different, they was not too friendly.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of your overall experience with the delivery of your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Samsung family hub french door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge looking good but the both doors imbalance not evenly level and right side door got squeaking sounds, I call in customer have them exchange new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Open 24/7.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144497853
^Rainly
Looks Cool - that's about it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is good but overall the fridge isn't any smarter nor more efficient. Pricy option for just a screen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for purchasing your brand new Family Hub Refrigerator. I am sure that you will learn to love your fridge as more features are explored on your product. Thank you for choosing Samsung. ^Brad
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guy at store didn't care either way if he sold a fridge or not. Paid extra for delivery and of course there's is all kinds of reglations they can't hook up stuff or turn it on or anything.
I would recommend this to a friendGreat speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It acts up on YouTube doesn’t really work on YouTube
I would recommend this to a friendLG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not purchase, Returned and changed to a different model to better fit our needs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Feel cheated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator had dents on and they brought me another and it making sounds
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback on your overall customer experience about your recent purchase.
Have a great day.
-John
Samsung - 26.5 cu. ft. Large Capacity 3-Door Frenc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator but I was promise the price match but I still have not got it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
- Pros mentioned:Space
Awesome Product!.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product fits so well in my kitchen. Enough storage space.
I would recommend this to a friend - Pros mentioned:Space
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this amazing product big space inside keep lot staff
I would recommend this to a friend - Pros mentioned:Refrigerator size
Excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge. It changed our whole kitchen! We love it.
I would recommend this to a friend - Pros mentioned:Space
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, very nice, alot features,lots of space.
I would recommend this to a friend Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but the delivery and how it was handle (had to change my appointment 3 times) because of conflicting stories was poor.
I would recommend this to a friendNot so great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh ..... if i can go back i wouldnt spend that much money in rhis refrigerator. Overpriced
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lopez.
Thank you for your review.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Please reach out to us directly on the following options
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144927544) to help our team pull up your information.
Have a great day.
^Camille
Sing to me
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge and all its bells and whistles. Love that I can play music and jam while cooking. Also love how it connects to my ring so I can see who’s at the front of my house. Lost one star only cause it’ll glitch every now and then and Alexa sometimes has a mind of her own.
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and i like it overall however there is always different errors and i have to restart
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Bosefan, I see you are experiencing issues with your Samsung Refrigerator and understand how much of an inconvenience this can be. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143333958. We welcome you to our family and thank you for choosing Samsung for your kitchen needs. ^Brad
Second time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one have accident when they delivery and hit at my house, second time is fine
I would recommend this to a friendTake it or leave it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know because the delivery company refuse to take it out the box.
No, I would not recommend this to a friend