Customer Ratings & Reviews
- Model:
- RF27T5501SG/AA
- SKU:
- 6401619
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the ample space and smart features, particularly the Family Hub, highlighting its convenience and user-friendliness. However, concerns have been raised regarding the ice maker and cooling system performance, with some reporting issues. Other criticisms include the shelving design and door durability.
This summary was generated by AI based on customer reviews.
Two stars just for the looks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks amazing.... to clean a horrible pain. I had to YouTube to figure out how to take it apart. Once I did it (over an hour) one of the rollers stopped working. Went to Best Buy to see if I could buy a new drawer and I was told I had to call and make a claim. Just not worth it hat I paid.
No, I would not recommend this to a friendAwesome Samsung Fridge with Family Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is excellent. You can play music whilst cooking in the kitchen. When the door is left unclosed, it will send you a text that the fridge door is opened. It is just an awesome partner in the kitchen.
I would recommend this to a friend- Cons mentioned:Ice maker
Do NOT buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older Samsung with this six months ago …. Guess I didn’t learn my lesson! Ice maker is absolute TRASH …. Had to have it fixed less than 7 weeks ago and now it’s locked up again and producing no ice!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CigarCityNole, I see you are experiencing issues with your Samsung Refrigerator Ice maker. I realize how much of an inconvenience this is and would love the opportunity to see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143334530. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
ice maker problem
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker only worked once since I bought it, in 2 years!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EnriqueG,
Thank you for your review. We apologize that your ice maker isn't working, which is not ideal. I understand how essential it is for you to fully utilize the Refrigerator's potential.
I recommend following the steps in these links below to help you with this concern:
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
How to maintain your Ice maker:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, give them this number 1144854144 to help our team pull up your information.
Have a great day.
^Chrystel
Poor quality and difficult to cleaning
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice touch the Alexa connection , but design wise is very poor. I guess the designers never thought about cleaning, plastic shelfs are of poor quality, the break easy
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a good-looking appliance makes the kitchen more special, jeeps. We'll be delighted to help!
Sometimes messes in the fridge require deeper cleaning, and to get the job done, you must remove the refrigerator bins, shelves, and drawers. Most of them are made for easy removal, but knowing the right way to remove them makes it even easier. Below are the links to guide you.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to properly deep clean the inside of your Samsung refrigerator:
https://www.youtube.com/watch?v=Zd0-HIDDrM0
You may also refer to pages 58-65 of the user manual for more information about maintaining the appliance.
https://downloadcenter.samsung.com/content/UM/202102/20210208113251781/FDR_RF6000T_DA68-04014A-00_EN-MES-FR_F-Hub_USA.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145676416) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Cons mentioned:Door
Ok!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is fine but there is a panel in between two door that suppose to change angle and block the space between two door but it’s not doing it’s function. It’s so annoying that there is a gap in between two doors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142538195. We thank you for being a part of the Samsung family. ^Brad
Could be much better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator I wish that they improve the connection to be able to add pictures is more difficult to set up than a regular table, they should add Bluetooth connection
I would recommend this to a friend- Cons mentioned:Ice maker
icemaker will break
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a disaster. Apparently the ice makers are a recurring issue with samsung fridges and we've had tons of problems only a few months in to owning this thing. Extremely frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Scott, I understand your are experiencing issues with your ice maker from your Samsung Refrigerator. I know how irritating this can be and would like to extend a hand to get this issue resolved. Contact us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143358698. We welcome you to our family and thank you for choosing Samsung for your newest addition to your kitchen. ^Brad
- Cons mentioned:Ice maker
Do not buy Samsung
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and fancy but the ice maker broke after just 4 months of purchased. Water leaked all over my fridge and it’s definitely not worth the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Catherine,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links that will help with your ice maker concern.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF27T5501SR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144604340
Leo
Not too crazy about it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel that it seem cooler in the store but It’s ok
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your purchase and congratulations on becoming a part of the Samsung family, I am sure that you will be pleased. Thank you for choosing Samsung. ^Brad
Great refrigerator for leaks.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaked all over the floor the first night and warped my hardwood floor and ruined the ceiling on my lower level.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Annie! Leaking is definitely not something the refrigerator is supposed to do. We'd like to talk to you about this more in depth to see how we can best help you with this. Please reference ticket number 1142463330, and contact us via either of the following:
Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
- Cons mentioned:Ice maker
Water & ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what's going on but I'm getting no water or ice. I need someone to come out and get it working
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that you're not getting water or ice in your Samsung refrigerator and need someone to come out and fix it. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator has water and ice dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF27T5501SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative to request a service call or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144617720
Thank you, and stay safe!
-Angelica
Stainless steel Samsung refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung refrigerator with tablet really cool features and easy to us. The only thing is it’s hard to add other apps to the tablet
I would recommend this to a friendALREADY BROKEN
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on September 30th of 2020, so a couple of weeks ago. One week after I got it, the touchscreen is no longer working. I paid so much money for a fridge that broke in a week. I’m currently waiting on Samsung to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your Samsung Refrigerator. I am glad to see you are on the right track to a speedy repair from our certified Samsung Service Professionals. Thank you for choosing Samsung. ^Brad
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give a positive review as my item is not in my home it was delivered to my garage and on three occasions it was to be brought into the house. It didn’t happen. I am very frustrated with the service I have received so far. Another appointment is scheduled for 3/20/21. Hopefully it will happen.
No, I would not recommend this to a friendNighmare
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Fridge has been nothing but a nightmare, The screen is often unresponsive it has to reboot multiple times. Now it making a noise like a helicopter. I was about to get rid of my 20-year-old fridge after getting this, but the 20-year-old fridge is still working with no issue in my garage while this Samsung is failing miserably.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Youraverageguy,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having an unresponsive screen and making a loud noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5501SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144583159
Thank you for choosing Samsung. Have a great day.
-Trisha-
Missing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge came without the gasket. The part is near impossible to find. The fridge is not sealing closed, so the items inside are not getting cold.
No, I would not recommend this to a friendLove our Samsung family hub.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Samsung family hub we have owned. We haven't had any trouble with it since we have owned it.
I would recommend this to a friendThe best ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I m every single day enjoying this new Samsung refrigerator and I really love the touch screen like iPad wow
I would recommend this to a friendUnsatisfied costumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this refrigerator on Nov.20,2023. The delivery guys didnt connect the wster lines for the water/ice maker. The delivery guys took the screws to the freezer door handle and ive bern without access to my freezer for nearly 3 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns about the back job the installer left.
Have a great day.
-John