Customer Ratings & Reviews
- Model:
- RF27T5501SG/AA
- SKU:
- 6401619
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the ample space and smart features, particularly the Family Hub, highlighting its convenience and user-friendliness. However, concerns have been raised regarding the ice maker and cooling system performance, with some reporting issues. Other criticisms include the shelving design and door durability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
NEVER BUY SAMSUNG AGAIN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this fridge 3 years ago and since the begging we have problems with the icemaker, now it stop working suddenly and SAMSUNG charged me to send its technicians to check it out, Technician said that there is nothing they can do, that SAMSUNG will contact me. The fridge has a sign with a 10 years warranty and it was not working even half of that time. Really disappointed with this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment in dealing with an ice maker not working correctly, LeonorC. Let us help.
Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147470272) to help our team pull up your information when you message us.
Thank you.
-Angelica
Very pretty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm impregnated with workmanship and technology...
I would recommend this to a friendBest Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, amazing refrigerator recommend buying it.
I would recommend this to a friend- Cons mentioned:Ice maker
Cheap plastic!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive, so we expected alot. Ice maker is horrible. Output is poor and often not completely frozen? Almost as if it is melting before coming out. Freezer door handle came off and warranty refusing to cover it? It is not Geek squad though. It is cheap plastic and now that it is broken, I am not sure how it lasted this long.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing some concerns with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help with your ice and handle issues. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143012516. We thank you for being a part of the Samsung family. ^Brad
Nice, but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No instruction booklet, no warranty or registration.
I would recommend this to a friend- Cons mentioned:Ice maker
Family hub cool but is it worth it?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this fridge for 5 yrs now. First it was the ice maker, stopped working competely. Had a tech guy come as it was still under guarantee and all he did was unplug it, say to wait 24 hrs and plug it again. That made the ice maker work for a day or two. Then the speaker stopped making sound. I can use the family hub except no-sound comes out of the machine. Now the freezer is not freeezing properly. Next time im buying an LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cuqui07, we aim to ensure you have a fully-functional refrigerator to keep your food fresh. Let's go ahead and help you with this.
Below are simple steps to help you diagnose if your freezer is not freezing enough and the ice maker is not working. Click on the embedded words and watch the video included.
Refrigerator, Freezer, or Flexzone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If your Family Hub speaker is not producing sound, we suggest resetting the hub panel. If this solution does not work, please do not hesitate to contact us using the option provided below. Please select "Reset" your refrigerator/ Reset your Family Hub screen. "
Reset your refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146113767) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker, Shelves
Good Tech Terrible Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only good thing on this is the TV. Within 1 year ice maker broke, door hinge broke and 3 shelves broke. YES 3 have broken and none are covered and are 65 bucks each. DO NO BUY THIS!
No, I would not recommend this to a friend Smart Cool Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My "Smart cool box" is beautiful and smart with web screen.
I would recommend this to a friend- Cons mentioned:Ice maker
Do your research
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy just for the tablet! I did! The drawers do not hold much and I have had for 7 months and now needs repairs - temperature sensor, defective ice maker, evaporator cover and the list goes on. Do your research and purchase another brand. I have had multiple run around with Samsung and they have done nothing! I was told not to purchase Samsung appliances!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 11242786045 We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Cooling
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator less than 3 years ago, and the compressor has already failed. Additionally, the ice machine is extremely slow, taking forever to fill a single glass.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Donna,
We know how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your ice maker that is slow to dispense ice. Please click on the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for the compressor of your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147384475) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Ice maker
Worse fridge ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker on this fridge is the worse that I have ever seen, it has been broken since the day I bought the item and Samsung refuses to give me a full refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Iris,
We understand your disappointment with your ice maker that is not working. Let us help.
Here is a link for troubleshooting steps for your ice maker that is not working, kindly watch the video and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374669) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Cooling
Buyer Beware!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All Razzle and no Dazzle. I bought this unit 9/2020 directly from Samsung. 3weeks ago the compressor failed. The replacement compressor was broken out of the box. No clue when another compressor will become available. Told by Samsung its on back order No refrigerator for past 3 weeks!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lawyer1,
Thank you for reaching out to us, and we are glad to know that you are using Samsung Refrigerator. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144818378) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Creepy, Easily Hacked, Invasion of Privacy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is creepy and easily hacked and here's why it's concerning. When not in use, one would expect the screen to be off. However, my experience has been that on multiple occasions when watching tv, I get up and see the screen on the fridge turn off very quickly. And when turning off the tv and lights to go to bed, the screen comes on even though no one is near it. It is strange and gives the feeling that your privacy is being invaded. I would not recommend this product. They should provide customers with solutions that work to prevent this from happening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnneB,
Let us help you with the refrigerator.
The fridge might be screen mirrored with the Family Hub. Below is a link to help you find out if the fridge is connected to your television. Please check and read each section and click the hyperlinks for further support.
Screen mirror on Family Hub.
https://www.samsung.com/us/support/answer/ANS00049765/?cid=cc-sup-d2s-04082023
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146085214 to help our team pull up your information.
Have a great day.
^Aloe
loud sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after almost 2 years of use it starts to make a loud sound, it becomes annoying, that sound only goes off when I open the refrigerator and when I close the door it starts again, it is no longer under warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fernandodelcampo.
Thank you for your review. We apologize for the inconvenience if your refrigerator is making a loud noise that was less than ideal and it does not meet your expectations. We are always here to help.
Here is a link to "Understand the Noises coming from your Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
I also shared this video about "What Noises a Refrigerator Makes and Why": https://www.youtube.com/watch?v=cain2xjBCQE.
You may also refer to the user manual for some normal sounds on your refrigerator on pages 70-71: https://downloadcenter.samsung.com/content/UM/202102/20210208113251781/FDR_RF6000T_DA68-04014A-00_EN-MES-FR_F-Hub_USA.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144881907) when you message us to help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Ice maker
Bad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice dispenser broke after 1 month. Then cooling unit broke after 1 year. It then flood our entire home. Terrible, terrible unit. Do NOT buy any unit with THIS ice configuration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144046468) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
The family hub doesn’t work 9 months after buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter like this refrigerator family hub so much. We spent over $ 3000 buying it . But 9 months after buying it, the family hub didn’t work. They put on a new one. but it didn’t work again. Very annoying!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are aware of how this experience affected you. Allow us to extend our assistance, Angelina. We would love to speak to you directly to have the refrigerator inspected and serviced on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146119808) to help our team pull up your information.
Have a great day.
^Camille
worst geek squad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this model 2019 June. Stop working from October 2020. I have geek squad protection plan(paid extra money). after a couple of repair attempts they finally gave the money back. no refrigerator for more than two months. deadly Samsung. I never buy this brand again
No, I would not recommend this to a friendStay away from Samsung refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung refrigerators are the worst ever and the company itself runs on unethical values. There are several design faults in the refrigerator which the company denies. Customer service is the most pathetic. Stay away from Samsung and its products, otherwise you will just be wasting your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Sandy,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143113184. We thank you for being a part of our family and thank you for choosing Samsung. ^Brad
Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to poke a Samsung appliance review in somewhere. Samsung uses Tekniton exclusively for service of their products. Do yourself a HUGE favor and look at their reviews before purchasing a Samsung appliance.
No, I would not recommend this to a friendDon’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. Died within 3 days of having it. Had to wait 3 months for a refund from Samsung because they didn’t have anymore in stock. Went 3 months without a refrigerator….
No, I would not recommend this to a friend