Customer Ratings & Reviews
- Model:
- RF27T5501SR/AA
- SKU:
- 6401622
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the ample space and smart features, particularly the Family Hub, highlighting its convenience and user-friendliness. However, concerns have been raised regarding the ice maker and cooling system performance, with some reporting issues. Other criticisms include the shelving design and door durability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Ice Maker stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the refrigerator in August 2020 and the ice maker stopped working after the warranty was up. I have contacted Samsung twice about not being able to pull out the ice tray and the ice maker not making ice. They were supposed to send someone out but nothing. Not sure what to do at this point. I like the refrigerator but if I'd have known about the ice maker, I would've bought a different one.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Wendy,
Thank you for letting us know that your ice maker stopped working. We apologize for the inconvenience it may cause you, and I'm sorry to hear that your refrigerator is out of warranty. I understand that you've already done everything to sort this out. We appreciate your time and effort to reach us and for loving our Samsung products.
To help you with this, I will provide you with a link that indicates the troubleshooting guides for your ice maker.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144196697
^Rainly
Samsung smart fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Fridge!!! We are loving it so far ♥️ Just wish the freezer had door too
I would recommend this to a friendI’m in love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, the pictures are actually accurate only bad side is the inside is a little tight .
I would recommend this to a friend- Cons mentioned:Ice maker
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser sticks out to far when filling smaller glasses of water. Water drips all down the door. should have some type of catch for extra water. Crushed ice takes for ever to fill up a glass. Product freezes when placed on the shelf in the back of the refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Joseph,
Congratulations on your new Samsung Refrigerator and understand that you are having some concerns with your fridge compartment freezing your food. I would like to ensure that you are getting the best performance from your new appliance by providing some helpful information to resolve this problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143301730. We apologize for any inconvenience this may have caused. Thank you for choosing Samsung and welcome to our family. ^Brad
perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and so do my little cousins. Keeps all of my things in order
I would recommend this to a friendAwesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Positive. Very happy. Hard workers very professional. Recommend to others.
I would recommend this to a friendSamsung Family Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT!! another addition to my smart home. Now I'm waiting on a smart stove. Now that would be so cool!
I would recommend this to a friendAmazing service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator. The delivery guys were great
I would recommend this to a friendAwesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazinf friz and sleek style really people should buy this one
I would recommend this to a friendSpacious refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and beeps when it is open. Perfect reminder for busy and on the go owner.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Annmonty, I would like to congratulate you on your new Samsung Refrigerator. I am so happy to hear the unit is treating you well. We thank you for choosing Samsung and welcome you to our community. ^Brad
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it installed yesterday and love it so far. Display and touch screen is amazing and very advanced.
I would recommend this to a friendBought used fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought used fridge for half price. So far it’s working.
I would recommend this to a friendHappy with my new fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my new fridge.It is so easy to keep it clean and is very good with storage.
I would recommend this to a friendSamsung fridge cheaply made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting. the quality of the finished product is by far inferior to our GE Cafe series we replaced. The right door (screen side) keeps moving and is nearly impossible to immobilized when fully opened. Both French doors are just too light and weight less. Also, there is no light on the water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143615007) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
The new fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge, still learning how to utilize the screen and technology.
I would recommend this to a friendAmazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. The family hub is nice
I would recommend this to a friendRefrigerator+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Larger than expected interior, fun for the kids, great for managing the household. Happy with value.
I would recommend this to a friendSamsung family hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love easy to operate love being able to see what's inside my fridge while at the grocery store.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the refrigerator I bought. Everything seems to be working great. It is beautiful
I would recommend this to a friend- Cons mentioned:Ice maker
bad deal all away around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well ave had this refrigerator for about 5 weeks ice maker stop working after paying almost 3,000 dollars called best buy there was nobody in the area so they pretty much washed there hands of it and told me to call Samsung called them they cant get anybody out until the 9th my wife just had nee surgery and need the ice and no help i will not buy from best buy or a Samsung idem ever again hell i even bought an extended warranty what a joke. BB
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I am glad to see that you are headed in the right direction for a speedy repair from our Service Professionals. Thank you for choosing Samsung and being a part in our growing family. ^Brad