Customer Ratings & Reviews

This refrigerator is beautiful and Alexa was amazing. Unfortunately, the freezee never worked and the fridge remained at around 70 degrees. We lost most of our frozen food. Thankfully they are sending us a replacement, unfortunately it will be another Samsung. Such a disappointment for a beautiful model. We never had any issues with our Samsung washer and dryer.

The machine makes ice fast and stores the food well

It’s a great refrigerator I just love the Samsung tablet on front of the refrigerator. I watch cooking shows to help me cook..Thanks again Samsung.

Missing part when delivered, the same item i saw with their display in Best buy Pearland location

This refrigerator is great. It holds a lot of groceries and is very spacious. Love the display and the speakers are very loud.

I was disappointed with the refrigerator, its ice making capacity is not the best

Great fridge and cools so quick and plenty of space.

Love it! We get complements from everyone, very cool

Product missing a tray and on the 13thday after delivery, I called to complain about a missing part. After 3 failed chat and 2 phone calls in 4 days I was able to resolve but they tell me I'm outside the return window. Best buy sucks. I used to buy a lot of products here but no more! I even paid for geek squad installation.

Fridge wasn’t what I thought it would be cracked up to be. I have a iPhone and a lot of apps and settings the fridge can offer doesn’t even give you an option to have if you have another carry besides Samsung/android it’s a lot of devices that offers other options for different carriers

The item freezer door was broken when staff brought it to me. The freezer door is still broken. After 2 weeks of having the refrigerator and going to the store, a repair man suppose to come and see it he can fix it. If not i will return this product to the store.

When my fridge arrive got a big hit in the side I call bestbuy but they don’t care at all , I know you don’t care but I’m paying $1600 for this fridge that’s to much money for something is used or hit

I love love love my refrigerator. I love the camera view for the inside and the morning brief. I love the Bluetooth feature as well.

The fridge is nice BUT I'm very disappointed and upset with the care of this product. I waited a few months to FINALLY get my new fridge, upon delivery, both sides was dented, I got 125 gift card.... I'm still waiting on, then I noticed three more dents on the left door and more dents and scratches on the side of the door. For 2000 dollars, ummm this thing is beat up for that price.

Never was able to get my delivery had to wait to long then when it came for delivery it didnt fit they sent an agent out she told me it does fit and said she would reorder then i would have the fridge i wanted in the fisrt place bit it dodnt happy hope whoever orders this tirns out good

Excellent service, and Appliance is perfect. I love my new Appliance.

We are a fan of this fridge but it came with damage on the side. It seemed to have been tampered with before it arrived. The color is great and being smartphone compatible is so cool. However, the drawers are SO DEEP and items get lost super easily. They should have put 3+ drawers instead of just 2.

Refrigerator with the 21.5" Family Hub Touchscreen (Model 6397590) is an outstanding upgrade to any modern kitchen. The spacious interior makes organizing groceries effortless, and the side-by-side layout keeps everything easily accessible. Cooling performance is excellent—consistent temperatures, quick chill times, and great humidity control. The real showstopper is the Family Hub. The 21.5" touchscreen is more than a gimmick—it’s a full smart-home command center. You can view inside the fridge without opening the door, sync calendars, play music, follow recipes, leave notes, and even mirror your TV. It genuinely adds convenience to daily life. The stainless steel finish looks sleek, resists fingerprints well, and fits beautifully with other modern appliances. Noise levels are low, the ice maker works smoothly, and Wi-Fi integration is easy to set up. Overall, this fridge combines style, smart features, storage space, and performance better than anything else in its class. If you’re looking for a smart refrigerator that truly enhances your kitchen and daily routine, this Samsung model is absolutely worth it. Highly recommended!

very bad quality , the water nuzzle is not straight

Refrigerators are good for one thing: keeping your food cold, right? That's the old way of doing things. In the new abnormal, we now have refrigerators that play spotify or your amazon playlists which fill the entire kitchen with beautiful sound. These speaker can get as loud as you will need, too. Great, you probably think what's so great about a fridge that plays music, I have a phone, an Alexa, and a soundbar on my tv that all do the same thing... do any of those devices tell you when your food needs to be eaten before it turns into a moldy mess? Complete with pictures and reminders as you are getting close to that date? Oh, and instead of leaving your refrigerator open for 5 minutes while the internal temperature creeps up and up, you can click on the "View Inside" app. If you were really proactive, and tagged the item when you placed it in the fridge, you can see it's location on the app. After two weeks, the items above are the critically useful items to me, but the kids love to leave notes, it's incredibly easy to link your phone to place your pictures on the screen, and if you are lucky enough to have a food prep area that faces your fridge, you can run guided recipes on the fridge screen. All of my devices are Samsung, as I value my Samsung tv's, phones and tablets. I know I'm going to get a great product that looks and works without issue. But my 10 year old French Door Refrigerator differed in the level of temperature based on it's location. Given the pandemic, I didn't consider that I needed to move all of my food to the new refrigerator. So even though my old refrigerator was over 28 cubic feet, the Samsung 26.7 cubic handled my food like a boss. And I can now see and access all of the freezer food that was always just piled on top of each other. Oh and last thing... this refrigerator has some new tech that doesn't just keep items cold from the top down, but from multiple locations throughout. That has kept a much more stable temperature of food. This is a really great refrigerator and a big step up for those that are interested in upgrading, I think it's well worth it.