Customer Ratings & Reviews

We have had this fridge for a month now, and I only have two complaints while everything else about it is pretty awesome. I wish there was a light in the drink area so I could see how full my cup is getting without turning on the overhead light. Second, the ice maker cannot keep up with multiple people in the house, so I had to purchase additional ice trays to make up the difference. The fridge itself is sturdy, as are the shelves and the door holders. It is easy to clean the places where people grab it to open it. I am pleased with this fridge overall.

So far - we freaking LOVE this fridge. The Family Hub is great, we're still learning things it can do. Linking a calendar and gallery allows you to see family appointments and photos. You can look in the fridge without opening it. You can even control the temperatures precisely by setting an exact fridge and freezer temp in the Settings. I also love listening to music using YouTube, Spotify, etc. while I'm cooking. As a fridge/freezer, my only issue is that the ice bin is a tad small, but then we've been using a lot of ice since it's been 15 years since we've had a fridge with an icemaker. Maybe we'll slow down after the novelty wears off. There's plenty of room in the doors and shelves, thus far we're extremely happy with it.

We love this fridge! Especially how interactive it is with the screen. Its easy to get quick recipes and connect ring door bell to the screen to know who is at the front door! Best buy had one day delivery which we wanted as our fridge broke down. The team was super helpful in installing the fridge and haul away the old one. We had a problem with the water knob and needed a replacement before installing the new fridge and the best buy team rescheduled the install when ever we were ready. The teams then sent were very friendly and knew their job. Over all super happy with this purchase!

Great refrigerator and love all extra it has...lo e that i can see inside on my phone.

Good purchase, very professional with delivery, I recommend it to everyone

The refrigerator works great, with plenty of space and a sleek design. It arrived with a small dent, but the customer service team was prompt and professional in addressing the issue. I appreciate their quick response and the overall quality of the product. Looking forward to using it for years!

Nice cold section. I have more storage than my previous whirlpool fridge. Although the overall cubic is smaller, it is more than enough. One thing I wish it has a led light for ice and water dispenser. Also the water from the dispenser is not cold. Regarding the oversize android tablet is quite nice. However, they Amazon and Samsung disabled the reorder fridge's part directly from the Amazon site. What a bummer. I am hoping it will still notify me the estimated expiration date of the water filter. Overall it is still a nice fridge. I bought it together a range and microwave as a set.

The cooling and freezing are very good. The icemaker is a bit unreliable and I don't think it makes as much as it good. The apps on the Family Hub can be difficult to work with. The calendar app is really great. The memo app is also good. I was not impressed with the Shopping List app.

We’ve had mixed experiences with this refrigerator. Functionally, it works well and meets our needs. However, as with any appliance that includes a built-in screen, cleaning it can be a hassle — you constantly have to wipe it down, and it easily collects fingerprints and smudges. Our first unit arrived with visible scratches, but to the company’s credit, they replaced it promptly without any issues. Unfortunately, the second unit had problems with the voice assistant (Bixby), which wasn’t properly connected. A technician came out and advised us to request another replacement, since fixing the screen would require disassembling it and could lead to more scratches. The third unit seems to be working fine so far, but we still have concerns. For a brand-new appliance to already have issues with the voice assistant or software updates is a bit worrying. And the repeated process of having to remove all food, wait for replacement, and reinstall everything is not something we’d want to go through again. Overall, while the refrigerator performs well, the experience has been frustrating. We hope this last unit holds up without further complications.

love this refrigerator works really well and I also like the fact i can watch and listen to music

The fridge is very good, the delivery is on time and the driver call me before he get to my house so lam ready

Good refrigerator. Only downfall is ice maker is slow. Super spacious though and very sleek looking.

Have a couple of theses. One had a mechanical problem but is covered by samsung and they are taking care if it. Great size and featured.

We’re still learning the different capabilities of this refrigerator. OMGoodness I love having my recipes on the door big and bright enough for me to see. Bixby and Alexa are right there if you need anything. When items are getting low or we use the last of anything, just tell Alexa to added to the shopping list. I let my 15 year old daughter pick it out and I am glad she did. I just wish it had a light by the ice and water dispenser.

I'm in love with this fridge. It makes ice fast. The screen is outstanding

Love this fridge and all the options on it. Looks amazing

Really loving new new fridge! I had an older model . This one is beautiful and works perfectly!

This refrigerator is well on its way to accomplishing just that by giving you the ability to view footage from your home security cameras, create a shopping list, dancing your buns off while you cook (laughing) and documenting everything in your fridge daily via the large computer screen on the panel of the right door. I mean what else can I say..? It’s absolutely stunning to look at … one of challenges is keeping the fingerprints off the fridge! THANK YOU BEST BUY!! LOVE HAPPY CUSTOMER!!!

Excellent delivery service beautiful condition been using it for a year now and works so well!

I love my fridge it is wonderful big and the kids love the smart hub when I am cooking, washing dishes or just sitting in the kitchen enjoying my music on my fridge!!!