Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers value the spaciousness, smart features, and design of the refrigerator. They appreciate the touch screen, family hub, and music capabilities. However, some customers have concerns about the ice maker, lack of light by the water/ice dispenser, repair service, and limited drawer options.
This summary was generated by AI based on customer reviews.
Love It Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator only wish Hub was in synch with Apple device instead of Samsung device
I would recommend this to a friend- Pros mentioned:Overall performance
Refrigerator with screen, TV, Wi Fi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a very good purchase, the sellers were very friendly and delivered the product!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your positive experience with your recent purchase.
Have a great day.
-John
My smart refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muy new smart refrigerator is amazing, i love that i have control of my shopping and the technology is great
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with purchase, and enjoy smart hub.
I would recommend this to a friendNorma
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very recommend is a nice refrigerator you can hear music while cleaning.
I would recommend this to a friendExcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent and very functional I would buy it a thousand times more
I would recommend this to a friendBest product ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really love to buy our electronics at Best Buy.
I would recommend this to a friendWe love our new fridge!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased about 4 months now and we are loving it!
I would recommend this to a friendAwesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome refrigerator. Makes us happy with this purchase
I would recommend this to a friendSamsung TV fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge and a great price was brand new for the open box price
I would recommend this to a friendLove it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator but I ended having to buy elsewear the one I received was broken
I would recommend this to a friendAwesome refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator, i recommended is nice, thanks
I would recommend this to a friend!!Just in time for the holidays!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is is an amazing fridge! I gave design 4Stars because there is no cheese drawer. Apps work as intended and it has a USB port. Do I have to mention it has a 21.5 inch screen :)
I would recommend this to a friendNothing but problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is beautiful but has been nothing but problems since 2 days after putting it in. Not to mention it took 6 weeks to even receive the fridge and washer & dryer. So I called Samsung for service because it quit cooling and they said they could have someone come out in 5 days so I called Geek Squad after being talked into becoming a member just to find out that they couldn’t come out for 10 days. All my food went bad because it turned out that it had a freon leak and the compressor went out. Had to wait another 8 days for parts and now we’re still waiting to see if it’s fixed! We may end up having to have Samsung replace it but honestly it shouldn’t take this long. I bought $4,000 in stuff including the fridge, washer & dryer and other items and am severely disappointed in both the manufacturer and the Seller.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with your overall experience with the refrigerator, ChristopherR.
We suggest contacting us via the options below to speak with a live representative to assist you better should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s and outstanding refrigerator, I love this item
I would recommend this to a friend- Cons mentioned:Temperature control
It is beautiful but NEVER WORKED!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is beautiful and Alexa was amazing. Unfortunately, the freezee never worked and the fridge remained at around 70 degrees. We lost most of our frozen food. Thankfully they are sending us a replacement, unfortunately it will be another Samsung. Such a disappointment for a beautiful model. We never had any issues with our Samsung washer and dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, JanelleG.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Works well and has advanced technology
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine makes ice fast and stores the food well
I would recommend this to a friendMr Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great refrigerator I just love the Samsung tablet on front of the refrigerator. I watch cooking shows to help me cook..Thanks again Samsung.
I would recommend this to a friendMissing part Regrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing part when delivered, the same item i saw with their display in Best buy Pearland location
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144691464
-Trisha-
Great buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is great. It holds a lot of groceries and is very spacious. Love the display and the speakers are very loud.
I would recommend this to a friend