Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers value the spaciousness, smart features, and design of the refrigerator. They appreciate the touch screen, family hub, and music capabilities. However, some customers have concerns about the ice maker, lack of light by the water/ice dispenser, repair service, and limited drawer options.
This summary was generated by AI based on customer reviews.
Now my food is safe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I will recomend to my family and friends
I would recommend this to a friend- Pros mentioned:Overall performance
My Refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my refrigerator 6 months ago and I’m loving it.
I would recommend this to a friend - Cons mentioned:Ice maker
Ice maker doesn't produce much ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is that big doesn't produce enough ice maybe one person fill up cup then have to wait hours to produce more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferC,
We understand the importance of a working appliance at home. We're here to help with your refrigerator.
Below is a link with steps to help identify why your ice maker is not producing enough ice. Please refer to the embedded words for more information.
The ice maker is making some ice, but not enough
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150648538) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Pros mentioned:Design
Perfect Frig!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love love this frig! The extra features with the SmartThings/family hub. This frig is really sleek and looks beautiful in my new kitchen!
I would recommend this to a friend Samsung makes a good fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So my fridge broke and was in need of a quick upgrade. I got wonderful help & service from the Westbury location & delivery guys were the best. I'm happy so far with my new fridge, it works, the display reminds of the weather & there is a camera inside so I can avoid doubling up on items I have in stock. I
I would recommend this to a friendSpice up Yo Cooking with This One
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! Playing music through it right now !!! It livens up my cooking fa sho
I would recommend this to a friend- Cons mentioned:Ice maker
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice fridge. The negatives is I wish it had a drawer for lunch meat and to make more ice
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this fridge it is exactly what i wanted.
I would recommend this to a friend Stroage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the freezer storage. Better space than french doors. Im only a moth in but i love it .
I would recommend this to a friendRefrigerator.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service. Didn’t have to wait a lot. I had no problem.
I would recommend this to a friendAppliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really looks nice and i just love the ice maker.
I would recommend this to a friendMy new baby
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the shape. Size and model I was looking for. I start enjoying my new fridge Love it
I would recommend this to a friendLove the shop list feature .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes fast, super spacious, controls are easy to use and Just overall impressed with the smart screen .
I would recommend this to a friendBeyond expectations
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and customer service. It was worth every penny.
I would recommend this to a friend- Cons mentioned:Ice maker
I like it even though i have gripes over it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker barely makes ice. Its very spacious otherwise but navigating the apps arent that easy though very entertaining at the same time. The price is great for this size
I would recommend this to a friendBrand response from Samsung
Posted .We're glad you like some of the refrigerator's features, TimD. Let us help improve the ice maker's performance.
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146808130) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Good looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. It cools very good. Great color love the inside handle.
I would recommend this to a friend - Cons mentioned:Ice maker
Nice Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge so far. The only gripe is that the ice maker takes a while but other than that no complaints
I would recommend this to a friend Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service by bestbuy, product fits my requirements.
I would recommend this to a friendEdgerson Family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family hub refrigerator is everything and more than I anticipated. The pics are clear, music has nice volume. The instaview is easy to see in the refrigerator.
I would recommend this to a friendCool dad fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is it a fridge or a rocket ship that cools down your food? Whatever it is it's pretty darn rare like mister clean with hair. If you can't watch movies while you cook and eat then you probably have a dinosaur named Tom.
I would recommend this to a friend