Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues frig works good no problems only been a month
I would recommend this to a friend - Pros mentioned:Space
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious... Love how it looks... Easy to clean....
I would recommend this to a friend - Pros mentioned:Overall performance
It is stylish due to its slim look.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice piece of appliance and looks beautiful.
I would recommend this to a friend overall great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker storage to small doesn't remake fast enough
I would recommend this to a friend- Pros mentioned:Design
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy use, large space, modern look, perfect fit...
I would recommend this to a friend - Pros mentioned:Design
Great fridge, love the no handles feature.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful fridge. My kids absolutely love the no handles.
I would recommend this to a friend - Pros mentioned:Overall performance
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge! Can't recommend it enough!!!!!!!!
I would recommend this to a friend - Pros mentioned:Design
Only a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and space. Only a month but so far so good.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Very good refrigerator, large capacity.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint is that the ice maker is very slow!
I would recommend this to a friend - Pros mentioned:Capacity
Not Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the price we paid. Room for every thing.
I would recommend this to a friend - Pros mentioned:Overall performance
Nice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellentttttttttttttttttttttttttttttttttttttttttt
I would recommend this to a friend - Pros mentioned:Overall performance
Look good in new home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the black stainless look and no fingerprints.
I would recommend this to a friend - Pros mentioned:Capacity
Technicians need more help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge but was very disappointed that they wouldn’t attempt to get it in the door because it wouldn’t fit. They need more help with deliveries
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Overall performance
great addition for the office
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for the office staff and they love it.
I would recommend this to a friend - Pros mentioned:Capacity
Beautiful refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge capacity in both the refrigerator and freezer
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. The ice cubes take a long time to fill up and dispense, but besides that it keeps things cold which is good lol
I would recommend this to a friendBrand response from Samsung
Posted .Good day, ScottD.
We are here to help improve the refrigerator's ice maker's performance.
Ice typically takes between 2-5 seconds to dispense from the ice dispenser. This is normal. The time it takes for ice to dispense depends on a few variables, including the following:
-How far back in the bucket the ice is.
-The amount of ice in the ice bucket.
-Whether cubed or crushed ice is selected, crushed ice may take slightly longer to dispense due to the time it takes for the gears in the ice bucket to crush the cubed ice.
More details can be found at the link below if the ice maker takes a long time to dispense.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
Although the ice maker is capable of making 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
Please visit this link for more information:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
You may also watch this video if the ice maker does not fill up enough ice.
https://www.youtube.com/watch?v=heJu7r3JqNc
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145749471) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Excellent delivery and installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On time and professional delivery and installation
I would recommend this to a friend- Pros mentioned:Design
Clean cut
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks so clean and very spaces from the inside.
I would recommend this to a friend Best Buy and Samsung a winning combination
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Samsung side by side refrigerator for the last 17 years couldn't be happier with it., sad to have to replace it, after it stopped working. Went right to Best Buy for their care and great customer service fora new refrigerator .. Looking forward to another long use of my new Samsung 27.4 ft side by side
I would recommend this to a friend- Pros mentioned:Design
Buy this fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade for my old Kenmore. Split temp, no more frozen food in fridge. Love the removable ice maker, simple design but looks good in the kitchen.
I would recommend this to a friend