Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Decent fridge but be aware of shortcomings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is good overall but if I have to be picky... Not a fan of non-adjustable shelves, no light on the water/ice dispenser, takes 3 seconds before anything is dispensed and there certainly should be 1 more door pocket in the freezer. the bottom area screams for 1.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice,has very good shelf space.very easy to clean.
I would recommend this to a friendSamsung is the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s big inside so I like . The ice is great and big space . Easy to work .i like Samsung refrigerator and the price is great more I was expecting.
I would recommend this to a friend- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the ice maker is kind of slow but over all the product is nice
I would recommend this to a friendBrand response from Samsung
Posted .Hi Faye B,
We know how convenient it is to have an ice maker in our Samsung refrigerator. We are here to help you.
Please see the link below for the steps if the ice maker is slowly or not making enough ice. Kindly click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
We would like to speak with you more about this experience and determine what steps can be taken to help with your ice maker.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147512399, which will help our team pull up your information.
^Rainly
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator , unfortunately I couldn't open one of the door because our rental house has long wall and I miscalculated it. Definitely get another one if I have a little bit bigger refrigerator spot in the future. Best buy made it so easy to exchange me the new refrigerator.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator so far. Ice comes out easily and bottom drawers are large
I would recommend this to a friend- Pros mentioned:Overall performance
Becoming a dented mess
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give 5 stars since the fridge works properly but only have had it a few months and already has 6 dents in the doors. Very soft material which is ridiculous for a appliance that is used multiple times a day. Have no idea to fix it either. Very disappointed. This is my second Samsung appliance and I'm not impressed. The dishwasher that matchs already had the finish coming off. That is less then a year owned. So if you have a home where your family is able to tip toe around the fridge then great but if you have kids who will eventually throw the door open then don't waste your money.
No, I would not recommend this to a friend She's a beauty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for over a year now and love it. No problems not one single issue. Hopefully I'm not jinxing myself. I do wish the filter last longer.
I would recommend this to a friendIt’s a Samsung, Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so PERFECT!!! Has water and Ice compartment. It can grind your ice as well! It has an alarm , so when your door is accidentally left open it will alert you via a nice tone alarm. It also has a lock where it keeps the kids from messing with the temperatures.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there GamerLeaf, I want to congratulate you on your new Samsung Refrigerator. We enjoy hearing happy customers rave about their new appliance. We thank you for choosing Samsung and welcome you to our family. ^Brad
so so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good... Delivery, set up and haul-away was a little rough around the edges! Customer service lacking. Getting the plastic wrap off the fridge was annoying...There is still some of it stuck behind the gaskets and crevice's. Not sure how to get it off.
I would recommend this to a friendNice refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alex helped me and was great. The delivery guys were great and quick. The only thing is my appointment was 7am- 1 pm.,they did not get here until 3:30 and no one called to say anything.i had to call and waited about 40 mins, then got hung up on, and had to call back. But I love my refrigerator.
I would recommend this to a friendLove it, ice dispenser a little messy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far. I like how the freezer shelves help organize the food instead of everything piled up. The ice dispenser is a little messy, you have to hold the cup right up to the fridge to REDUCE the amount of ice that spills on the floor…
I would recommend this to a friendMs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this refrigerator would be like my old one that the ice maker went out. But it does not have the bin capacity for the fruit or vegetable bin; a lot smaller. There is no meat tray either. I bought this refrigerator on line. Don't ever do that again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there PDWSC, I want to say congratulations on your new Samsung Refrigerator purchase. We understand that you have some design concerns with your machine and I would like to forward that over to our design team for future products. I want to thank you for being a loyal member of our Samsung family. ^Brad
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and professional delivery I would buy from Best Buy again in the future.
I would recommend this to a friend- Pros mentioned:Overall performance
Refridgerator wound fit but washer and dryer fine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refridgerator had to be returned but the washer and dryer were instaaled fine.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JeffM,
Thank you for choosing Samsung for your refrigeration needs. We completely understand that your expectations for the unit fell short, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Easy purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy purchase. Sales person was great, delivery men were fantastic and took care in hook up and take away of the old fridge. The product is obviously much needed, would like it to last more than 9 years though. As they say, they don’t make em like they used to.
I would recommend this to a friendLove this refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! The black stainless is gorgeous... but I am just a little disappointed it isn't actually fingerprint resistant. The freezer has a power freeze function that is incredible. My veggies and fruits stay so fresh. Great purchase!
I would recommend this to a friendMr refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been great I love the brand and the refrigerator it was a great buy!
I would recommend this to a friendBeware, Overheating
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working pretty good for the first year. I placed my hand in between both doors as i was going to bend down and open one of the bottom drawers and I felt a sting and noticed it was so hot it burnt me. I googled searched and read it is a common issue due to some coils in the back. Beware with little ones, and make sure to get warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
side by side
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very happy so far with this product. I wasn't sold on a side by side but was tired of cleaning under the bottom drawer freezer. It was so hard to get at and too old to be down on the floor. I have just as much room in this and shelves are so much easier to access.
I would recommend this to a friend