Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice is always getting stuck is not worth it. Having to open it all up every day. Never had that problem with my old fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Iliana, we understand your frustration if your ice maker is stuck. Allow us to help.
Here is a guide to help you if your ice maker is stuck. Please choose "Ice bucket is stuck."
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149187230) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Ice maker issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fridge and everything, but the icemaker has a problem producing enough ice for the day. It takes 2 to 3 days to fill the container.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We are glad to know that you are loving your refrigerator! Let us help you with your ice maker so you will love it more.
If ice is not dispensed regularly, it will pile up underneath the ice maker and prevent ice production. These links will assist you in shifting the ice forward for it to get fixed:
https://youtu.be/heJu7r3JqNc
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
These guides will show you how to level your fridge and make minor leveling adjustments:
https://youtu.be/56WIrCOKoiI
https://www.samsung.com/us/support/answer/ANS00062321/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145214324) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great. It was easy to install. The delivery people dropped it off inside right in front of the spot for it. Fridge had wheels and was easy to install the water line and push it into (has wheels)
I would recommend this to a friendSamsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept having problems with it. Kept making a pinging sound enjoyed the features it had but could not put up with the pinging. The geek squad came out and did something with the wiring but still had problems
No, I would not recommend this to a friendSamsung fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it a couple months ago. I like that it alarms when its left open, specially that I have two toddlers.
I would recommend this to a friend- Cons mentioned:Ice maker performance
small slow ice maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker su ks small bin slow on making ice had it for 6 days now ice bin has never been full
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can help with this, bill! This link (https://bit.ly/318JLqE) can show you all the ways to get the most ice production from your ice maker. ^Jecca
Samsung Refrigerator Great Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent refrigerator for any family. We enjoy the water and ice dispenser in the door. We are able to fill water bottles and pitchers without making a mess. We would recommend this refrigerator to anyone looking for one.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice Machine???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only issue so far is with the ice maker. It seems as if it doesn’t want to make ice. It never fills up
I would recommend this to a friendBrand response from Samsung
Posted .Good day,
We appreciate your feedback about your ice maker. Let's get you the help you need.
If your ice maker needs to make more ice, this guide provides step-by-step instructions, helpful hyperlinks, and instructional videos to fix it.
The Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146243118) to help our team pull up your information when you message us.
Have a great day.
-John
Our 1st side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving our 1st side by side so far, I love that we have an ice maker & water also, never had that iether.
I would recommend this to a friendMuch more storage
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new fridge. It has glass shelving which makes me a little nervous about weight and hard food containers. We replaced the water filter, but cannot get the replacement light to turn off even after looking up and following the instructions.
I would recommend this to a friendLove Side-by-Side Doors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Samsung refrigerator/freezer. Wife prefers the accessibility of the side-by-side doors. Our last house was a rental and it had this refrigerator, so we bought the same one for our new house.
I would recommend this to a friendIt'll Due in a Pinch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the basic of refrigerators. My old Samsung RS2556BB of 16 years finally went out two days before Thanksgiving. This was in stock and ready for immediate delivery. I've had no issues thus far with the unit. NOTHING is adjustable and it only comes with two drawers on the fridge side. The bottom one is small because of the filter. We got the black SS which has some kind of coating over it that scratches way too easy. My calendar magnets messed the door up the first day. No issues with ice or water.
I would recommend this to a friendBrand response from Samsung
Posted .Hi DavidP,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
A plan for keeping your Samsung refrigerator clean/
2:04 Use non-abrasive cleaning products for the exterior!
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145404413) to help our team pull up your information when you message us.
Have a great day.
^Charles
Simple, dependable refrigerator.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple, reasonably-priced fridge - with no fancy smart screen, wi-fi connectivity, etc. - that performs very well. We particularly like the reliable icemaker. And the location of the readily accessible filter is much appreciated.
I would recommend this to a friendRefrigerator runs smoothly
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this purchase. The refrigerator runs smoothly, excellent ice maker and water dispenser. Excellent quality and excellent price!!
I would recommend this to a friendIce box 2x
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Assume , i wish i would have did this 15 years earlier
I would recommend this to a friendLiz R
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware if you’re putting it in a tight space/wall on one side. The doors are much thicker than other refrigerators. Doesn’t sound like a problem but was for us. We had to exchange for a different style.
I would recommend this to a friend- Pros mentioned:Overall performance
ok appiance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance satisfactory. The door of the fridge was badly damaged when it was delivered on March 31. I was told a new door would be delivered soon. Still no new door as of 4-24-21.
I would recommend this to a friend I would recommend this Refrigerator to my friends
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It is perfect for my needs and has worked just fine since it was delivered. Due to the placement of the icemaker, I have more freezer space and that has been great.
I would recommend this to a friendLove it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! Plenty of space in door shelving and in fridge itself. Ice maker works great. Cabinet depth is awesome. Happy with my purchase. Best Buy made the whole process easy from online ordering to pick up.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Happynewfridgeowner, I appreciate you taking the time to share with us about your new Samsung Refrigerator. I am glad to hear the unit is treating you exceptionally well. We thank you for choosing Samsung in your home. ^Brad
Good solid side by side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent refrigerator. I love a side by side, just think they are easier to access than the french door ones. Good solid fridge.
I would recommend this to a friend