Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Samsung fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best looking fridge on the market best buy delivery guys gave it the white glove. I would recommend this fridge.
I would recommend this to a friendRefrigerator experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys came right on time with the friendliest attitude and installed the refrigerator and left no trace!
I would recommend this to a friendDamaged when received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great except it came damaged from one of the doors
I would recommend this to a friendGreat
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and turn on ice machine works great delivery was quick and easy and the people were very polite
I would recommend this to a friendMR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PROBLEMS: DENT IN THE DOOR AND THE EXTERIOR STAINLESS STEEL SMUDGES TRERRIBLY. THE INSIDE IS JUST FINE.A NEW RIGHT DOOR WOULD BE GREAT .PEASE ADVISE
I would recommend this to a friendBrand response from Samsung
Posted .Hi LEONARD.
Thank you for taking the time to leave this review.
We understand that you have a concern regarding the refrigerator.
To help you with cleaning the refrigerator exterior, I suggest you check this video for some tips.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144925545) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Great fridge love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best customer service I had in a long time Becca and her associate did a fantastic job working with me and meeting all my needs will be back again in fact have been back twice for a tv then a week later for a surround sound system thx Best Buy
I would recommend this to a friendRefrigerator is really good .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery service guys were not good didn't explain anything didn't fix the water line bad experience.
I would recommend this to a friendGreat price and great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product excellent pricing and yet great staff in laurel.
I would recommend this to a friendR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of the best, In service, The products are excellent
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice maker issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is a problem. It gets jammed and the only way to fix it is to clear it out which ends up getting ice all over the place.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your review of the overall experience of your refrigerator, Brad. Let me go ahead and provide you with the details needed.
If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. Please check these links for details.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US https://www.youtube.com/watch?v=rArwTN_yhCc
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice bucket is stuck or has a block of ice - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145068968) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:SpaceCons mentioned:Ice maker performance
Ice Dispensar broke 2 months after purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufactured: 2/21; Purchased:3/21 Ice Dispensar Stopped Working:5/21 Loved the fridge. just the color we wanted, good space! Unfortunately it makes a lot of ice but doesn't dispense it just lasted 2 months we dont use it too much! Hopefully it will be repaired and not break again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your new Samsung Refrigerator and realize you're having some concerns with your Ice Maker making too much ice. I understand how this can be frustrating on a new appliance. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143310069. We welcome you to our family and thank you so much for choosing Samsung. ^Brad
Nice Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did my research an decided on the Samsung over the LG. Have three Samsung TV's that are great, and my LG was not so great! Time will tell on the Frig!
I would recommend this to a friendRefrigeratorinstallgreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jim and helper were great with delivery and install. Polite and patient as I offered to help. Best to stand back and let them work. They are trained and expert at what they do. Challenges to install were accepted and overcome.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Horrible ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker only makes ice every 3 hours. 6 cubes every three hours is nonsense
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it is to have a working ice maker in your household, Craig. Let's get this taken care of.
Here is some troubleshooting to rectify your ice maker making less ice. Please click the link and hyperlinks and watch the instructional video for tips.
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146675963, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Overall performance
Cosmetic damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were two large dents on the right side . One dent on the front A scratch on the separator between the doors. The bottom tray in the freezer is missing. Refrigerator works good.
No, I would not recommend this to a friend Best hands down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I needed….it was time I bought a new fridge and after searching and searching I’m happy I found this one
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator, first time having a side by side, and have come to love the layout of it. We use the water and ice dispenser all the time and have become dependent on them.
I would recommend this to a friendSony TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable and helpful. Very happy with my purchase.
I would recommend this to a friendAwesome fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so excited for a new appliance! I have always loved these more than fresh doors! You can actually organize the freezer vs a catch all bin. Ice/ water maker works great to
I would recommend this to a friendRefrigerator Gulfport
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service in installing the side by side refrigerator. Thanks to the two men who handled this difficult job.
I would recommend this to a friend