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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4684 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 4,684 reviews
  • Rated 1 out of 5 stars

    Do not buy!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this through Best Buy. The first one was damaged, the replced it no problem. The new was installed and from the very start,the freezer would fluctuate as much as 20 degrees. Set at Zero. One time you look,,it is 4 above,then you look hours later it is 18 below. Does this everyday all day. They sent out someone from Samsung and they ended up replacing all the electronics. The service technician finally said there was somthing wrong he could not fix. Called Samsung from here and they told him they were going to just replace it. They called me and told I would behearing from someone to set up a delivery time within 48 hours.A week later nothing. I called back and now told they are not replacing and basically they have done all thay are going to do. Going to try and get Geek Squad to get involved. Have always had good luck with them.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Fridge is working just fine so far and I’d buy it again, however. be aware that the ice tray isn’t that big so keep this in mind when purchasing. Over all I’d give it a 3 to 4 star rating at least for now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 27.4 cu. ft. refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be sure you door opening is big enough as this is every bit of 36" wide. The control panel extends out that I don't believe is included in the measurements. Overall, it's a nice side by side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is perfect for our needs we have a large family. One of the best features is the ice maker built into the door. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement for Samsung 27.4 Cu. Ft.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a replacement for the Black Stainless steel model we previously purchased. The Black did not go well with our decor so we opted for the exchange without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value & Brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator for the value in price. The brand isn’t too bad either as well. Overall a good deal for a new appliance in a new house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about the fridge but the one thing I wish it had and didn’t notice wax there’s no lunch meat drawer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung refrigerator! It makes lots of ice! It was installed great! It dings when you leave it open! I bought my Samsung washer, dryer, stove, and Samsung refrigerator from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far, barely purchased my first home and got this fridge to match the appliances that came with the house.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Very dissappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dissatisfied with this product only kept it for a week was not willing to work with the issues already presenting themselves. The ice maker kept freezing big lump of ice, the icemaker froze over could not remove from door to dump had to pour hot water in to release was a hot mess. Did not like the sensitivity of the water dispenser seem like it would leak water if you passed by it. Tried the lock mechanism still spilled water when not in use...in the end just exchanged for a different model fridge

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad delivered and installed our Samsung refrigerator. They were punctual, professional, knowledgeable and courteous. An absolute pleasure. Loving the fridge. The filtered water is delicious.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Very Good !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this fridge is so good looking ! We love it and the interior is very spacious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beauty refrigerador

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and beautifull and perfect space for freezer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Big Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old LG refrigerator stopped working. Decided to get this Samsung refrigerator. So far almost 2 weeks in and no problems. Lots of shelve space. The shelves are very deep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the fridge. The water on the door runs slow but otherwise it’s been great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Our first dies after 1 1/2 years but samsung stood beside thier product and refunded the money. Liked the first one so much that we bought another just like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for a good reliable refridge, this the one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent fridge, I’m very happy w everything, love the size of the ice

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Problems problems problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems problems problems from the beginning. I water has never worked and the V ice machine gets stuck we have to fish V it the V ice by hand

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AmarieT, we understand the importance of a reliable fridge. Allow us to help.

      Here is a guide to help you troubleshoot if your ice maker is frozen. Please choose "Ice bucket is stuck." Kindly click on the embedded word.

      Samsung ice maker is not working
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice

      Below is a guide if your water dispenser is not working. Please click on the embedded word.

      Samsung refrigerator water dispenser issues
      https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151550553) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Things are chilling in here.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been pleased so far. Has a few bells and whistles not sure will ever use, but is nice refrigerator. Reaching to side of door to open versus grabbing handle has been biggest habit to break.

    I would recommend this to a friend