Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance, Space
Nice looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and holds a lot. Looks great. Very happy with purchase.
I would recommend this to a friend New school "quality" I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does most of what its supposed to do. Sometimes it wont allow me to select "water" on the dispenser for hours though. Its random. Waterline not frozen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lisa, I see that you have some concerns with your Samsung Refrigerator control panel not responding and know that can be alarming. I want to provide you with some helpful information to ensure the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
We are here if you need any additional help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143834968. We welcome you to our Samsung family. ^Brad
Good size and use of space.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, having ice maker in the freezer section will hopefully avoid the problems that the french door refrigerators have. Wish it had an extra smaller drawer though in the frig section
I would recommend this to a friend- Cons mentioned:Ice maker performance
ICE CAPACITY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iCE CAPACITY ITS VERY SMALL AND CRUSHER FOR ICE ITS NOT VERY STRONG
I would recommend this to a friendBrand response from Samsung
Posted .Hello MairaH,
Thank you very much for your observation about our refrigerator. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
- Cons mentioned:Ice maker performance
Slow droppinf the ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator itself it good except for the icemaker. It takes too long for the cubes to come out. The crushed ice take less time but stll too long too
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Icedrop, I see that you have concerns with your Ice Maker in your Samsung Refrigerator taking a longer time than expected to dispense Iceland know that can be irritating. Ice typically takes between 2-5 seconds to dispense from the ice dispenser. This is normal. The time it takes for ice to dispense depends on a few variables, including the following:
How far back in the bucket the ice is.
The amount of ice in the ice bucket.
Whether cubed or crushed ice is selected.
Crushed ice may take slightly longer to dispense due to the time it takes for the gears in the ice bucket to crush the cubed ice.
For additional maintenance, see link below:
https://www.youtube.com/watch?v=EsbHtpc1ak4
We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Capacity
Could be better on the outside
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is big and the lighting is great. The outside dent And scratches so easily it makes the purchase not worth it.
No, I would not recommend this to a friend Great refrigerator definitely recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator! Best Buy was easy to deal with when in need of the refrigerator. Lowes and Home Depot no help wanted to wait over a month. Got this within 5 days and the delivery guys were awesome and quick!!
I would recommend this to a friendRefrigerator #3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good it's only been a week it came damaged second one came with more damage waiting for Refrigerator number 3 not too take away from the performance.
I would recommend this to a friendMy Fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my fridge it doesn't hold all the fingerprints like the stainless steel does. It easy to clean and it let you know when it's time to replace the filter.
I would recommend this to a friendDamaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item damaged after unpacking. Deep dent in door. Best buy and Samsung very difficult to deal with to try and rectify.
No, I would not recommend this to a friendmrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best products and better services!! the service of the people who was taking care of the item and installing were really good
I would recommend this to a friendDoors wouldn’t open due to cabinet space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, Turns out it didn’t fit in the space I had for it so I had to return it
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge even though it had a big scratch and a black paint chip on the side when delivered. Did not want to go through the hassle again of ordering another one and waiting for delivery.
I would recommend this to a friendHappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy wife happy life. My wife is satisfied with the purchase of this item.
I would recommend this to a friendNice BIG refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.make sure you have room this refrigerator is huge! I really like the new icemaker design i have 2 previous samsung refrigerator and this by far the better design
I would recommend this to a friendVery good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good. All of the drawers are on the bottom, that's my only critique when storing lunch meat or smaller things I find it awkward to always be bending over.
I would recommend this to a friend- Cons mentioned:Ice maker performance, Shelf adjustment
Ice maker and water flow horrible.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I love samsun and all our appliances and electronic are samsung except our printer. However, the shelves dont move and you cannot fit somethings on the shelves, the ice maker barely makes any ice, and it takes like 2 to 3 minutes to fill up a 8 oz cup with water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Melikey88,
Thank you for bringing this to our attention. We understand how inconvenient it is to experience these issues with one of our Samsung Refrigerators. Our goal is to ensure our customers get the best value for their money. We're here to help.
Attached here is a link to the troubleshooting guide that you may check, which can help us rectify the ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, I've included another link to a troubleshooting guide that you can use as a reference for the water flow issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
For any other concerns, do not hesitate to reach out via our Support Channels below;
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144140557
- Angelica
- Cons mentioned:Ice maker performance
Small ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is extremely small. We are a 2 person household and it's inadequate for our light usage. I like the fridge though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael,
Thank you for taking the time to leave this review.
We understand that the fridge's ice maker is too small for you.
The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time.
Once the ice bucket is full, the ice maker will stop. The ice maker can approximately make two trays of ice every 3 hours.
Have a great day.
^Charles
Great Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had terrific service, from the fantastic online help when ordering to the installation. So far, so good on the product!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Worst Appliance Purchase Ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator in May and it barely produces ice and it no longer holds milk or freeze liquids solid, and it hasn't been 2 full months. Samsung insists on fixing it so my extended warranty that I purchased through best buy is useless. Be prepared to wait on hold with Samsung for a service appointment and wait another 7 days for someone to come and actually try to fix it. Never again will I purchase a Samsung appliance, possibly wont purchase from best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Natasha! We appreciate your patience with the unusually long wait time. We are doing all we can to ensure customer service is uninterrupted during this time. ^Jecca