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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4684 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 4,684 reviews
  • Rated 3 out of 5 stars

    Slow Ice maker

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge was nice but the ice maker seems to be a bit slow.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of having ice available for your everyday use, KevinD. Let's get this taken care of.

      We recommend checking the resources below for steps when ice production is slow. Please click the hyperlinks and watch the instructional video for tips.

      The ice maker is making some ice, but not enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146625920, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Cold coming into the warm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item at reasonable price. Side by side is a much easier way to set up this appliance.with water and ice at your fingertips, there is nothing left out of this ergonomic wonder.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be a lot better, Dents easily.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far has been great except it is NOT fingerprint resistant and dents easily as well as the shelves cannot be moved up or down, they are all stationary and not as robust as others on the market.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung side by side

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean, keeps items fresh. Ice maker and water easy to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Momofteen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I especially love the alert feature when the door is left open too long, especially with a teenage son that like to go in it frequently and occasionally forget to close it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is perfect freezes really good and quick delivery service was excellent

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Do not recommend - wish I could get my money back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a ton of reviews before purchasing this frig online and I personally absolutely hate it and if I could return it I would! The temp control has been horrendous and it keeps freezing items on the bottom shelf of the frig, there is no butter area in door - I guess that’s just a personal preference - didn’t think about it b/c I’ve always had a slot, ice cubes are square and won’t fit in many of the kids Togo cup mouths, ice shoots out of ice maker and has broken two glasses b/c it is so violent, watch the water coming out or you, the frig and anything around will wear it. No collection piece for water drops. Frig itself is easy to clean including finger prints. Turns out I would prefer three drawers in frig for fruits, veggies, cheeses and deli meats but that is a preference. Shelves aren’t adjustable which is also a downfall in my opinion. Really the temp control is what I hate the most! First delivery team that took old frig and brought wrong frig didn’t follow COVID protocol that Best Buy brags about. Also kept arguing with me about the frig they left being the wrong frig and didn’t own up til after they loaded old Frig then they took back frig they brought and left me with NO frig and after a lot of run around finally got a new delivery date over a week later of correct frig - again meanwhile had NO frig. 2nd delivery team very very efficient and did well with COVID guidelines.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with refrigerator!! However, i paid for water line for install!!! They could not install it because i have a copper line!! I am still waiting for refund of water line!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator. I finaly got my icemaker working and it is great love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at the store in boynton beach, Frank Camera did a great job very knowledgeable and polite. The delivery was excellent the young men were wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung 27.4cu ft. side by side refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item was delivered and installed on time good looking products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t want to. Why are you asking me this? I don't want to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and spacious refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, just have to be very careful handling it cause the exterior is easy to get dents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box, Have no fear!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute top quality product at an amazing Open Box price! The refrigerator was properly described and priced extremely well. Couldn’t be happier with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has only been here for 5 days. But it's a good upgrade compared to the old refrigerator which was smaller and had less features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is exactly what I need I like the warning sound after door stays open, this way you will always know if it is completely closed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we love our new refrigerator. First side by side we have had. Easier to see what is in the freezer, Our last one had a bottom freezer. The ice macnie works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice refrigerator. The only con is there's no separate drawers for cheese and sandwich meat. Didn't notice until after we brought it into the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Craig Refrgerator response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Refrigerator was reasonbaly priced, easy to install and very convienent. We are very happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a awesome Refrig, I like the small ice cube. I love the fact that the frig has it own cooling system and the freezer has its own cooling system

    I would recommend this to a friend