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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4684 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 4,684 reviews
  • Rated 4 out of 5 stars

    Keeps stuff cold

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge works well keeps items well the only issue is it crushes ice even when you have it on cubed

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustment

    Rated 1 out of 5 stars

    Poor Customer Service Product issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting on Best Buy to contact me. They measured frig is measure 68 5/8 on rear, it was delivered and left side is 68 1/2 right side is 68 3/4. Geek squad left it in the middle of kitchen and told me to cut cupboard????? Really. Called and reported issue they sent an installer and he made report that it did not fit. This has been going on for weeks. They tried to make another appt with geek squad, I told them I would like phone call. When I reported again the women on the phone wanted to know what I wanted her to do about it. No resolution and no follow up from Best Buy as the far as the frig obvious poor workmenship, and shelves can not be adjusted.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand how disappointing it can be to experience all this with the refrigerator installation.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you should you need to follow up on the appointment. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Very spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving to a side by side from a french door was the best decision.the gallon door storage is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing the job! Just one thing missing- butter door! Seems like fridges don’t have that these days.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very good. Freezer soo good fridge same hope last for a good time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was very helpful. The delivery people did not give us the water line we paid for. Had Korrect plumbing run the line at a additiomal cost of $340.00.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my purchase, lots of room , had great shipping also, they took my old one and put my new one in it’s place

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK, but scratch.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Ours arrived with a scratch down the side. The delivery person filed the report for us and we have not heard back yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ❤️❤️❤️

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks Thank Thanks Thank for you its been the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very nice change

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We looked at many refrigerators and found it offered exactly what our family needed. Refrigerator door holds gallon sized juice and milk. this allows more room on the shelves. It has easy to read controls. The freezer also is spacious. Ice forms quickly so there is always ice for any drink. For the price, we couldn't ask it to do anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went on smoothly as planned. The Fridge is also in excellent condition. I am enjoying this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Sad service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product. The fridge is working out just fine. Sadly the service is way below standards. I paid to have a new water line put in for the ice machine. I had to wait for a month for this to happen. When they finally sent someone to my home they were not plumbers and could not do the job so I did it myself. Why would you send people that are not equiped to do the job.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this issue, don't hesitate to get in touch with our
      BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      ^Charles Samsung

  • Rated 4 out of 5 stars

    Samsung refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, one feature I like about this refrigerator is, keeps the food and fruits last longer. Hopefully this will last longer than 10 years.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung RS27T5200SR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung side by side refrigerator was delivered on 12/28/2021. It is now 6/23/24, 2 and a half years later. Refrigerator and freezer not working. Only worked for 2 and half years!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      GaryS, we understand how vital a reliable refrigerator is in every household. Allow us to help.

      Below is a link to help you diagnose if your fridge stops working. Please click on the embedded word and watch the video included.

      Cooling issues with Samsung refrigerator or freezer
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147263951) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Perfect fix the kitchen. Love the ice options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and had home delivery service from Best Buy, came in perfect condition, love it!

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustment

    Rated 2 out of 5 stars

    Samsung side by side refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice but there are a hand full of things I don’t like and wouldn’t recommend this one. I don’t like that you can’t adjust the shelves where there at is where they stay. There’s no light on the outside where the water and ice come out of. The ice takes forever and get stuck a lot when you try to use it. The water shoots out way to far make a mess.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DGonzalez.

      Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out.

      I highly recommend visiting this link for the reference guide:

      Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
      How to maintain the ice maker
      https://www.youtube.com/watch?v=EsbHtpc1ak4

      You may also refer to the user manual on "Special features" on page 35 for the water shooting everywhere.

      https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf

      If repair is needed, please take note of your warranty coverage:

      https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144632333

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Kitchen Appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch experience from beginning to end. The delivery and installation process was very quick, thorough and professionally done. The installers were phenomenal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice for those on a fixed income

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome value for the cost, great, fast delivery, and absolutely the most polite and accommodating delivery men ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this item for a few weeks and am truly impressed by the design and quality of the refrigerator. I really like the "no handles" design as I was constantly bumping into the handles on the old fridge. I am also impressed with how quiet this appliance is, you cannot even tell it is running from a few feet away.

    I would recommend this to a friend