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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 668 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the spacious interior, smart features, and touch screen of the 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. They appreciate the convenience of the Family Hub features, the ample storage space, and the ability to control the refrigerator using their smartphones. However, some customers have experienced issues with the ice maker and the lack of adjustable shelves.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 668 reviews
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Had some issues but happy in the end

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one had a leak in the ice maker and had a damage on corner (looks like the delivery people damaged when removing tape). So they had to replace it. The second delivery was left on the driveway and we had to bring out the original unit. That was an inconvenience but I guess because of what is going on it is out of their hands. Second unit so far has been working fine and no damages. I love the Smarthub features! So far, happy with this one!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Anilex! We're glad to hear your replacement is working properly for you. We hope you'll be able to enjoy this great refrigerator for a very long time. ^Jecca Samsung

  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Really enjoy the family hub. The only issue was that it had a dent in the front middle drawer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the interaction it creates for the family.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kitchen is the heart of our home. All features are exceptional. Only change I would recommend is enable IPhones to cast video to it.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this refrigerator, this is my 1st time that i buy a samsung hub, really nice and Love all the features this refrigerator has

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. Lots of space and the technology is really convenient for my family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW xoxo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first about spending so much for a smart fridge but essentially it covers all the everyday needs of a fridge and much more.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Dizreal! This refrigerator definitely does all that and more. Thanks for the 5 stars. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good design and quality.. The screen display has additional features which looks more attractive

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Great fridge, works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always loved samsung, great products. Its nive to play with the touch screen, hard to keep the little ones from playing with it :)

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific fridge. Meets all our needs. Spacious with the latest technology.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Family hub beats it all

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this refrigerator. If you’re someone who like smart things, this family hub is for you.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Totally worth it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is amazing! Especially if you love smart features this is the fridge for you.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Great fridge. Apps are a little difficult to us.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. Great amount of space. Using the hue would have been easier if there were more information or even instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a fridge! Worth every penny you’ll pay. Tons of room, tons of technology, and tons of fun. From the spacious fresh food section, to the large freezer, and the flex zone, we couldn’t be happier. Great technology is added to let you see what’s in the fridge from your phone, watch tv, listen to music, and even find recipes that will include items that are only in your fridge. Also comes backed up with a 10 year warranty on the inverter controlled, variable speed compressor. Buy it, and you won’t be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Refrigerator size

    Rated 5 out of 5 stars

    2nd Samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! We had the original 4 door Samsung fridge; it was 11+ years old and served us well.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Elegant machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Works perfectly well and cools very fast. Has very cool features too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highlight of the kitchen

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewing this after a year of use. The Refrigerator itself has been working flawlessly - no issues with the icemaker or any other component - so fully satisfied by the same. The Display unit works very well as well. It is a Tizen based touchscreen device - not Apple level of intuitive Ui but works well once you play around a bit. Would love if a native Youttube and Facebook app can be added - as of now i am able to use the browser for the same.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I totally recommend this product. It is the best and ideal purchase I have made for the price and the promotional gift cards. The features on this refrigerator are mind blowing. You can see what is in your refrigerator remotely for shopping . You can add various screen shots On the display and many more things. It gives you tremendous capacity and food storage for the quick on the go items or the cook/eat and drink you later items. Check it out. You will not be disappointed as it will bring your kitchen alive.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to highlight the excellent aspects of this refrigerator, Duncan83. We are proud to have you as a part of the Samsung family. ^Lo Samsung

  • Cons mentioned:
    Shelves

    Rated 3 out of 5 stars

    Small inside

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the features on the fridge but the inside is small. A gallon of milk or water is a tight squeeze in the door and even a half gallon on the top shel is snug, you need to lay it down or touches top of fridge. Shelves dont really accomadate height. There is no egg tray either.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mana,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces needed. We will surely notate this feedback for better products and options in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      To know more about the product please see the specification guide:
      https://image-us.samsung.com/SamsungUS/samsung/us/home-appliance/pdf/08152019/RF28R7551SR_V6.pdf

      Tips for an organized refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF28R7551SR/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144427836

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Pretty cool fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge. Everything seems to be working thus far. Time will tell if everything holds up. Nice looking, cool features.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Best refrigerator I have ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigerator I have ever had. My kids and visiting friends cannot help playing around with the screen

    I would recommend this to a friend