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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 668 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the spacious interior, smart features, and touch screen of the 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. They appreciate the convenience of the Family Hub features, the ample storage space, and the ability to control the refrigerator using their smartphones. However, some customers have experienced issues with the ice maker and the lack of adjustable shelves.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 668 reviews
  • Rated 5 out of 5 stars

    Great Product With Appealing Features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator product, just loved the cool features i.e. twin cooling plus, wi-fi and bixby enabled especially the intelligent voice assitant bixby voice 2.0 and I can just answer any of my phone calls using the family hub and also stay connected and add notes to the family hub from my mobile phone. The imporant thing is the stainless steel helps maintaining the consistent temperature throughout the refrigerator. Nice look and feel.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Family hub is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Having Pictures of the grandkids, schedule, weather, and other apps that start the day.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family Hub board is my wife's favorite. She enjoys posting family photos. And being able to play music while in the kitchen.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are excited to hear that the family hub is meeting the needs of your family, Jv20. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love all our samsung products, the family hub has good features, but could be more compatible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chester and his Best Buy Geeks arrived on the allotted time and brought with them the beautiful Samsung fridge I had bought. They are nicest Geeks I ever met. Professional, kind, experts, patient, I really enjoyed their company. If this is the service norm in Best Buy, I would continue to joyfully buy there and recommend you do too. The service in store (Spring Meadow, Toledo, OH) was also excellent. There I was attended to by two wonderful guys, both called Jason. All in all, a wonderful experience.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly with good WiFi connection. Ample inside space is also a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sells the best products and the best service to it customers love my Samsung refrigerator

    I would recommend this to a friend
  • Cons mentioned:
    Shelves

    Rated 4 out of 5 stars

    Great design, high tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met our expectations, however the shelves are not adjustable and you can’t fit larger size pots or containers with food.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! It does everything it is made to do and the family hub function is really fun to have!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love my Family Hib

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wanted a gourmet kitchen for 20 years finally got it and this refrigerator is the icing on the cake. Absolutely love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    good product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge it has everything that you want. The kids enjoyed it well. It deserves

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great has awesome features install went great installers were very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all our family members endorses this a good buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    14 months now from the purchased date, all of our family members endorses this as a very good buy. Amazing performance, managing the daily needs and also the frozen space. Pull out doors for freezer is convenient and also the center pull out door is easy to access even for kids at the age of five. Plus the samsung hub is a very good added advantage, speaker gives amazing quality, me and my spouse always listen to the music while cooking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Fridge Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderfully designed refrigerator, It is everything I expected and more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious sleek design. What an upgrade from the slanders refrigerator!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A state of the Art fridge. A dream come true. A most have in any kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator from outside to inside. We love the screen and it is for sure the best appliance for any kitchen.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's so kind of you to say, Analucia! Samsung appreciates your loyalty. ^Jecca Samsung

  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Awesome refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family hub is fun and easy to use. Not sure if there is a screen protector made for this model-with built in speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    I love the app

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome features . Great addition in kitchen. Compatible with all smart devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is everything we imagined and we love it! We were contemplating purchasing the Samsung family hub refrigerator that only had the one pull out freezer to save a few dollars but finally came to the conclusion we just had to have the one with the second pull out drawer to store beverages and such. It also just looked better aesthetically. It looks awesome in our new home and functions wonderfully!

    I would recommend this to a friend