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Samsung - 27.8 Cu. Ft. 4-Door Flex French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Fingerprint Resistant Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 733 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Flex Zone is awesome, noise is annoying at times

    Posted
    Vortexted

    I love the flex zone and having an organized freezer. However this is not a quite fridge and is a finger print magnet. I swore I would never buy another Samsung after my last expensive Samsung fridge had to many defroster problems. But after lots of research the flex zone and beauty of this fridge compelled me to buy another Samsung. Now that I have an organized freezer instead of the big pull out bottom drawer where everything is piled on top of each other, I will always stick with this style of fridge. I love that aspect of this fridge. As of writing this LG had a similar model but it's not flex, freezer only. I use one zone for fridge and one for freezer. Also what makes this fridge so modern and cool looking also is what draws so many fingerprints. Not having the handles like a normal fridge brings on a lot of hand oils and smudges so plan on cleaning often. The ice maker takes up lots of space but if you using the flex zone as a fridge you gain a lot of space. This fridge is NOT QUIET as others have complained. It makes a loud high pitch humming noise. My office is right next to fridge so it's annoying. It can be heard in the next room even with a wall. Had I known this before I bought I would have probably passed on this one. Another bonus of this fridge is the Triple Cooling 2 compressors and 3 evaporators. I discovered most fridges in the lower price range did not have this except the Samsung. Do some research on this and you will see the advantages of having more then one evaporator and compressor. After reading lots of reviews I see Samsung has a rep for horrible customer service and fridges breaking, but so did LG and others. I highly reocmmend the 5 year warranty on any fridge by any manufacturer as they are prone to breaking easily these days. They just don't make fridges the way they used to. I hope to get more then 5 years out of my new Samsung but I won't hold my breath. Best Buy was awesome to deal with an offered me $200 off the floor price since it was on sale for that price 2 weeks earlier. 3 weeks after I bought it the price is even $200 lower then I paid, currently at $2800. The Flex zone is AWESOME but I have a hard time recommending this fridge since it's not quiet. A fridge at this price range should be quiet.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome 4 door Refrigerator

    Posted
    fridbuyerla
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Before buying this, I read online reviews and compare options. I was looking for large storage and some flexible options. I was not sure initially but ordered anyway to see my chances. Installation: Bestbuy installation team did a great job. They were quick to remove old unit and install new one. You should measure door size and location for fridge to compare if fits or not. Installation team removes the door to fit it so check those sizes. Overall: Right bottom unit is flexible. You can set to freezer, chill, or regular. Freezer has also option to set the temperature. I set the freezer to -18c, inside top level to 1C and flexible section to chill. After initial setup, I left it empty and set to super freeze option. It reached to that temperature within 2-3hrs. I also cycle water before our usage. You should do that otherwise it tastes terrible. We normally shop on weekends and after filling with so many items, it kept the temperature without any issues. You don't hear any noice. Previous one was Kitchen Aid was crazy loud because of fan issues and crazy circuit panel. We are now so happy with this purchase. Mobile app: I did not try mobile app and don't think will need that. Shells look like easy to clean. Inside is very spacious for you to fill your items. One nice feature is right top door has preview screen so your kids can grab drinks without opening door fully. Metal panel at the right door and top section's back panel looks nice. I guess it helps to cool down quickly. Water/Ice: It is very fast to fill one cup of water. We did not have issue with ice machine so far. It has crush and cube option. It does not have option to select for auto fill. You have to press it and wait. Freezer: It has large shells and you can put pizza in there as well. Magnets: side panel can be used to stick your magnets etc

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent choice

    Posted
    MisterVin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Attractive and slim looking on the outside but spacious and practical on the inside. Going from a side by side to French door-four door takes some getting used to, items in a different place and we’re still experimenting. The Showcase door is easy to use and very practical, doesn’t seem to take any space away from inside yet holds gallon size containers and frequently used condiments. Water/ ice dispenser blends nicely into outside door but inside behind dispenser has a very narrow space, wide enough to hold packaged bacon. Flexible shelf configuration inside for height and depth. Wine attachment is movable and removable. Two sliding draws very practical. Interior lighting is brilliant. Water filter easy to get to. Flex compartment is very “cool” idea. Two deep pull out drawers are extremely practical not only for food separation but for bulky items like frozen turkeys. Freezer top shelves good for holding box items like frozen pizza. Even though this is not rated as a counter depth refrigerator, the sleek design and no handles allowed placement of this 28 cu ft fridge in a space that held a 24 cu ft counter depth fridge. Very happy with choice. Have to add that our Best Buy sales person, Albert, was knowledgeable and thorough in explaining features and benefits of appliances.

    I would recommend this to a friend

    • Brand response

      Samsung

      Wow! Thank you for leaving such a great and detailed review, MisterVin! It means a lot that you would take the time to tell us what you like about your new Samsung refrigerator. You're the best! ^Mae Samsung

  • Rating: 4 out of 5 stars

    Good, but not Great!

    Posted
    Autumnfan
    • Verified PurchaserVerified Purchase

    I'm a childcare provider working from home! Among other things my job entails feeding 9 children several times a day. My refrigerator is in constant use! My husband and I prowled the internet to find out what other reviewers had to say and spoke with others who had recently purchased a Samsung refrigerator. The sales associates at Best Buy were very helpful, courteous and very patient when we couldn't make up our minds. We came back to the store several times and asked a ton of questions. We gave this refrigerator purchase a great deal of thought and research. We originally wanted to purchase the Chef's Collection refrigerator by Samsung in part because it was much bigger and had a better lay out but couldn't rationalize the $6K price tag! We decided on the Samsung Flex 4 door because it fit our needs better than anything else we saw. It was delivered on time by very professional delivery people who took the time to answer our questions. The refrigerator itself is beautiful and took a little getting used to. The layout is different from our 20 year old Whirlpool. If you are considering this refrigerator, keep in mind it shows a ton of fingerprints (stainless steel) and requires a stainless steel cleaner and microfiber cloth to prevent scratching the surface (tip from the delivery man). It also has much smaller ice cubes (that melt faster) than our old Whirlpool. I do not like the smaller containers on the left side door, I think Samsung could have done a better job there. I have yet to reach Samsung to find out how to register it in case of a recall but I love the fact that the water filter is not on the ground and I can change it easily without my husbands assistance! I love the fact that I can set the temperature and flex one of the freezers when I need to. I also like the fact that the ice is enclosed so people can't reach into the ice bin for ice! (I know, teenagers!) This was a major purchase for us and I think we made the right choice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just What We Were Looking For

    Posted
    InnovEdge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First: This refrigerator is BIG, so it is best to make sure you have the dimensions and make sure it will fit in your home. This is a very spacious refrigerator. We have a chest freezer and a standup freezer so we wanted something with more refrigerator space, and this fit the bill. I cannot say enough good things about the FlexZone. We use it as a refrigerator, but it is very versatile. The unit is fairly quiet, although the ice drops will make you wonder what is going on at first as they are fairly loud, but not so much that they are annoying; just a bit startling until you get used to it. I love the wine rack accessory. It's a really nice touch; so if you are a wine person, you will love it. We are also very much enjoying the Showcase door. All in all, it's fabulous. I will say this: When we received the unit, the two right doors were lightly scuffed, and one of the bins had a broken grommet. BB replaced it all quickly. The service for the work was stellar. The serviceman was very polite and very professional. He even called a week later to make sure that I received the replacement bin that had the broken grommet (he did not get it on his order, but BB shipped it directly to me). Fantastic sales experience, fantastic service experience, fantastic product. Really enjoying it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's generally good

    Posted
    MplsMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had the Samsung refrigerator about 7 months now and thought I'd write a review about my experience with it so far. First off, if you get the stainless black finish, know that it's the stainless steel with a plasticy material over it to give it that dark grey color. With that, dont scratch it! Don't rub against it! Don't wash it with anything but a wet micro fiber towel, or it will scratch! I have the whole Samsung kitchen suite in this color, and they all scratch up very easy. Performance wise, the refrigerator operates ok. We have the flex zone as a freezer since the one side doesn't hold that much itself. The showcase door is ok, but I probably open the whole door as much to get foods inside that door as much as I do opening the showcase door. I'd save the money next time and not get that feature. The side with the ice cube/water dispenser holds very little in the door shelves due to the dispenser in the door. We switched from the smaller, counter depth fridge to the larger one due to the limited depth in the smaller one. Even then, it's not much of an increase in size. It's adequate. It does make a bit of noise as other reviews mention. You get used to it after a while, but still will get a good clunk once and a while from the ice maker. Temperature seems to hold true, so that's good.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best fridge! Get Best Buy Warranty. Samsung stinks

    Posted
    RedRed

    Madly in love with this fridge and all of the well designed amenities. If you're on the fence, buy it. We considered the black finish, but shyed away based on scratches showing more on the black finish, and also the ability to match other appliances. You can't go wrong with stainless. One word of advice: get the Best Buy warranty, even for the first year. Samsung is a nightmare. Our icemaker failed in the first months, under original warranty. Here's how getting service through Samsung works: spend 20 min on hold, then spend 30 min with call center rep in Philippines who ignores your specific description of the problem and tells you to wait for an email, and if the email doesn't solve the problem (it won't) call back and do it all again to schedule service. Nope. I kept the guy on the phone while I read the email, and said ok, I fulfilled your requirement and read the email and it did not solve the problem, I would like to schedule service. He then says ok, someone will call you. A few days later, someone called me to set up an appointment...saying they are only in the area between 5-8pm, first appt is a week out, and if they decide it's not really broken (what???) I have to pay for a minimum call fee. Um, forget it. I called Best Buy to use the Geek Squad coverage and they took care of it pronto. I can't say enough good about Best Buy customer service.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Lots of room, but doors won’t close easily

    Posted
    Westiesmith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator is nice, big and pretty and I like that it does not have a drawer on the bottom. However the doors on top don’t close easily, in fact the bar that’s attached to the left door that’s meant to keep them closed, pushes the door away unless you intentionally close it hard. So often when I think I’ve pushed the door hard closing it as I’m walking out of the kitchen, I’ll start hearing the beeping of the door alarm saying that the door is open... Also I like whole ice cubes, not crushed, but it still spits out small broken pieces, annoying! Careful the front dents easily, and there are always finger prints on it. Magnets don’t stick to the front of the refrigerator, only the sides, so you have to keep it shinny & clean. Not so easy to do, when you’re always touching it to open & close it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Be Aware

    Posted
    Frustrated

    Please be aware of a problem that most Samsung products suffer from. Our three door refrigerator, that is only five years old, had one of its door handles break while trying to open it. The part, which holds the pin that holds the door handle, broke. The plastic part IS NOT REPLACEABLE. That means that if this part breaks, you have to buy another complete door. There is nothing wrong with the door other than this weak plastic part. The plastic part that failed probably costs a buck or two to make and maybe twelve dollars in a store, if it was sold, now costed us $300. It seems that during design and assembly, SAMSUNG has placed a PLASTIC part that is not repairable and the customer is responsible for their mistake. Custom services' response was that there was nothing they could do because my refrigerator was not under warranty. Since my fridge is five years old, a warranty wouldn't have helped anyway. Your concern should be that SAMSUNG's products have these parts in them. If your spending your hard earned money on SAMSUNG products, your depending on the SAMSUNG name and reputation to help its customers out when one of their products has failed. This is a design flaw by SAMSUNG. SAMSUNG should take responsibility for their mistakes.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful to look at, inside and out

    Posted
    ManofSteel46
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was genuinely put off by the door handles at first. having to twist my wrist or use the opposite hand to comfortably open the french doors at the same time. However, you forget all about that when you swing open the doors and the cool, blue/white LED's illuminate everything in your fridge. The flex fridge is something you have to actively remind yourself that you have. I started using it to chill wine for a house warming party and when it was over, emptied it out and set it to freezer, went shopping and filled it back up when I got home. From a physical aesthetics perspective, this thing is beautiful. Having an open floor plan is what made me decide on a fridge like this. If you HAVE to see it no matter where you're sitting on the main floor, you might as well have something pretty to look at, and it's BEAUTIFUL. Showcase door is by far my favorite, I grab a soda or mineral water pretty much every day when I first get home. Having somewhere to just grab it, it doesn't even feel like you're really opening the fridge. I would highly recommend this for someone who has never had a French-door fridge before.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy, but.....

    Posted
    HappyCooking
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    While searching for a freezer, my husband and I came upon this refrigerator on display. I loved the French doors and the flexibility of having either the lower right-hand side as a refrigerator or an extra freezer. I have three disappointing negative feelings about this refrigerator. The first is I find the small shelves on the doors as kind of a waste. Part of the shelf is only an inch or so large. Yes, it would hold string cheese or something like that, but otherwise it's a waste. I get frustrated trying to gauge whether my condiment bottles will or will not fit on those shelves. The other disappointment is the icemaker. The salesman told me it had the fastest icemaker of all refrigerators out. Well, I can tell you it may make ice fast, but the dispensing is not anywhere near fast. There is definitely a 2 to 3 second delay for ice to dispense. I no longer even try to get the crushed ice - which I always used on my prior refrigerator - just due to the time it takes to get. Third, get ready to wipe/polish the outside a lot. Seems like I am always wiping off fingerprints and splash marks from the ice/water dispenser. Yes, it is roomy inside. Yes, there is versatility. It does a great job at cooling and freezing. Maybe the 3 issues that I have others would not be bothered by.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    So SMALL

    Posted
    TKoby1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Usable space in refrigerator is disappointing. Access door is really the only space to store TWO gallon choices (milk, OJ). There's no room for more in door. Door shelves are not adjustable & only the one will hold the gallon milk. Adjusting main shelves for tallness of extra gallon of milk leaves you with even less space. Left door with water/ice dispenser is laughable. I though my smaller jellies & condiments would fit but they do not. The drawers don't hold as much with the water filter taking up space between them. The main shelves are adjustable, but you do not gain any space. There's no place to defrost meat. The refrigerator is always full and I have no place to put away groceries after shopping. I have to go to market more often for fresh produce because there's no place to store it. We have a stand alone full freezer so space in this one is OK, but would not work alone. I have already spared one friend the agony of purchasing this refrigerator. I wish I had taken items to actually see if they'd fit before I bought it. Pay attention to reviews saying this refrigerator is small & has no space! I went from 25 cu ft to this 28 cu ft and lost a lot of space. We will not be taking this with us when we move!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    CaliChica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this refrigerator since it was basically the only one that was big enough for our kitchen space and the only one that didn't have a red dot sticker meaning it was on back order due to the tax tariff garbage. Only downfall there is, is that there's no space for a deli meat and cheese section. I do like the fact that it has a flex zone, that I give. Also like how there's no handles sticking out, makes it look clean, but... one issue that they should've thought about was the chrome area where you open the doors from. Geez, those get so dirty with finger prints and constantly have to clean that area. That's really the only downfall which is acceptable. I am not a stainless steel fan at all, I prefer stainless black but we bought a new house that already had stainless steel appliances. Well this refrigerator is more of a brushed stainless steel and looks a lot better than your regular stainless steel. Glad I went with my kids choice since they helped me find a new refrigerator since we were limited on selection. Definitely a good buy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best fridge that I have bought

    Posted
    Cameron
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This refrigerator is the best one that I have ever bought. All of the features of this fridge are useful. Overall, I am satisfied with my purchase. The fridge comes with three spacious shelves, and two drawers. The drawers are both wide and deep enough to fit more groceries. The glass shelves can hold heavier objects with no problems. The fridge features metal cooling which ensures that all of the groceries will be the same temperature. The fridge comes with a Flexzone that you can quickly change from a fridge to freezer. I am easily able to look at the temperature of the fridge, freezer, and Flexzone. The showcase door is highly accessible for using every day items such as milk and salad dressing. The storage units on all four doors can hold many jars and other items. The ice machine can simply be turned off with the press of a button. The ice an be changed from cubed to crushed, or vice versa, within seconds. The finish of this refrigerator appears flawless, and I am happy to have it in my home. It has just the right amount of futuristic and modern characteristics that make the fridge truly unique to the consumer. I would recommend this product to anyone looking for a refrigerator.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for big families and party planning

    Posted
    Brody
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a family of five and we always have a stocked fridge, but the amount of food I would normally buy for my old refrigerator which was also a side-by-side but not as many cubic feet, I fits so much more food and it doesn’t look as full as my old refrigerator. It’s like the bottomless pit freezer I still have not filled it completely up. I do recommend this I just wish the icemaker would chip the ice faster but i’ve never seen a fridge that chip ice fast so I’m not complaining ! My favorite part is the front door partial opening to grab condiments and such are use it all the time ! But I will never do carry out again I wish we had it delivered we got so many dings and dents in it because it was so big we had to take the door off the molding around the door and our railing Banister to get it into our kitchen so that was a really depressing after spending so much money to get banged up

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gorgeous Top of the Line Samsung

    Posted
    Omnivore
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This refrigerator replaces a pretty nice Amana stainless steel unit we had for 16 years but suddenly died, RIP. I liked not only the high tech look of this Samsung but it also has a digital compressor with a 10-year warranty. It also has 3 evaporators and 3 fans in order to accomodate the Flex Zone feature which is very handy when you have changing needs for refrigerator and freezer room. This unit also has metal cooling zones that aid in keeping the temperature cold and the door on the right upper side has an Inner Case and a Show Case that lets you access often used items by opening just the front part of the door where you can also slide the shelves forward. To top it all off the black stainless color has a smudge resistant coating so it aids in keeping it clean as well as looking beautiful ($100 option). I got a great deal so I am very happy with this purchase. How often do you get a chance to upgrade your kitchen so nicely, right? If you’re looking for a high end regular size (not counter depth) refrigerator, you can’t go wrong with this Samsung!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It's a beauty!

    Posted
    tg5128
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If I could give a rating of 4.5 I would do that, only taking off .5 for the ice-maker. The ice-maker is the only negative about this fridge, it doesn't produce enough for me, my husband and our dog. Its run out of ice on us a few times. Next, this fridge is beautiful and 100% practical and functional. The drawers in the freezer are great, there is so much more room compared to bottom freezers that just have an open space. Also everything is kept super cold in the fridge. Let's not forget the showcase door, LOVE IT! It's a hit with everyone that comes to visit. The showcase door is not just fancy, it's practical and holds plenty of drinks. You won't be disappointed with this refrigerator, I highly recommend it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    We really like it, so far.

    Posted
    mocapman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Almost 2 months old and we really like this fridge, so far. The ability to have only one small freezer and 3 fridge spaces is exactly what we were looking for, although we still need to take time and play with temperature of the 3rd space so our veggies there can last longer. The easy access to most used items without having to open the fridge itself is awesome. It does not fit a gallon of milk, but it is ok since we tend to use more lactose free milk in cartons. Right now, we have 3 cartons of 1 litter and a small carton of orange juice. The 2 spaces above are mostly for yogurts or shorter items. When you open the double doors, it feels so spacious and the lighting is perfect. The water tastes great and we love the easy access to the water filter. Some door trays are tight for condiments but there are plenty of them. Now, the doors...they are so hard to keep clean. I wipe this fridge all day long. You touch and it shows every fingerprint. Not perfect fridge but real good!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung Flex Door Refrigerator

    Posted
    bonjblair
    • My Best Buy® Elite Plus MemberElite Plus Member

    We purchased this refrigerator in October 2016. April 29th, 2017 the refrigerator quit cooling. It is now May 19th, 2017. Samsung has still has not resolved this issue. We have had no refrigerator in our kitchen for 3 weeks! Samsung customer service is atrocious! No consideration for the fact that this refrigerator is 6 months old and that we paid over $3,000 for it. They have replaced the UV filter, still didn't work. They have found 5 freon leaks. Their authorized service rep has been here 6 times. I have lost confidence in this piece of equipment and SAMSUNG has done nothing but say they have to repair three times before they can deem it non-repairable. Consumer beware!!! This is not a Best Buy issue but a SAMSUNG issue! Will NEVER buy another Samsung product!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's Okay....

    Posted
    Fred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We received a replacement fridge for our large 29 cu. ft. LG. We like the flex space for either freezer or refrigerated space. But it is difficult to fit items in this fridge properly. The upper left door, bottom tray has absolutely no use. It is difficult all the way around to try to determine where to place groceries and the flex space is needed for refrigerated space. I don't know who designed the area for your water filter, but what a waste of space. We need more drawers. In addition the front of the refrigerator is magnetic... great! However, it scratches easily. The catch tray under the water dispenser is sure to get water in it which flies everywhere when you open the door. It is a nice looking frig and we like that it doesn't have the handles but there are many storage related issues with this refrigerator.

    No, I would not recommend this to a friend