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Samsung - 27.8 Cu. Ft. 4-Door French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2420 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Bad ice maker, poor design

    Posted
    Lowla
    • My Best Buy® Elite MemberElite Member

    Purchased this as open box (scratch and ding at very top of one door) 4/25/18, delivered 5/2/18. Delivery and set up was exceptional. Was excited to have such a beautiful looking refrigerator but soon realized ice maker had issues. As with many other complaints, ice was cloudy, poorly formed (if not broken) and ice dispensed very, VERY slowly along with chips and ‘snow’. Most cubes seem coated in it and I would find little puddles of water on floor daily and certainly was puzzled until one evening while cooking, ‘plunk’, and there was a cube on the floor! Mystery solved. Called Best Buy for service and started receiving pkgs over the next week and half. About 2 weeks was total for all parts and repair to be completed. The ENTIRE unit was removed and replaced. Thought that would be end of it but the ice is still the same - it just doesn’t arbitrarily fall out on its own now. We buy bagged ice as it’s clear and quicker to get to then waiting for dispenser to fill the glass (forget filling a small cooler on a hot day)!! The design of the unit also takes up so much room in the refrigerator compartment! Issue 2: When selecting the refrigerator, it is beautiful to look at and 27.8 cf is a lot of space! I was excited until I actually started putting things into it. The shelves appear to be adjustable when looking at the mounting brackets in back but if you move them, you loose significant useful storage space. The left hand shelf flips up and that’s the way it’s stayed since initial loading. A gallon of milk goes in the Showcase door with a few other frequently accessed items but bottles of orange juice, wine or any other tallish items must go on the left side middle shelf with the top shelf flipped up. On the right side, there’s a half slide ‘shelf’ on bottom where you can put in some tall items (but not a gallon of milk as it is too wide to fit) and that little slide away shelf reduces the space under that shelf by 1”. Oh yeah, and storage of condiments in the left hand DOOR is also very useless. There again, ice making apparatus interferes with functional space. Issue 3: The straw that will have me calling tomorrow to arrange for service is the second (middle) Showcase shelf is broken and just kinda hangs down about half inch. Still holding a few things but for how long before it breaks off?! Had I actually read the 1, 2 & 3 star reviews before I purchased, I would have saved myself much inconvenience and disappointment!! I only looked at the cumulative 4 star review and figured that was good enough. Boy was I wrong! Live and learn. Just wish it hadn’t been such an expensive lesson. Hopefully, the class action law suit will be of some benefit——eventually. That will be years away however and certainly not enough to make a significant difference to anyone but the attorneys.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Surprised I Like It

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I would have preferred the larger model but due to space limitations we went with the counter depth refrigerator. For the most part your don't hear the refrigerator running. You get some popping noise when the ice maker is loosening up the cubes and you get a noise when it dumps its load. Love the door in door for items you use frequently although because of the door in door, the door shelves are not adjustable which is limiting. French doors are the way to go. So much better then side by side doors. Love the refrigerator flex drawer and it holds quite a bit for being counter depth. Pleasantly surprised the freezer drawer holds more than I thought it would and I don't have to get down on my hands and knees to find what I'm looking for. I know everyone wants stainless appliances but I bet those that want them have never had them or if they have them they never use them because they are a pain to keep clean! Black stainless is a good compromise. Thought it would make the kitchen dark but with the bright stainless handles it matches the other appliances including the cook top which is black glass and stainless. Having said all that, if you are going from a large refrigerator that is well stocked, to this one, it will definitely be an adjustment. Obviously the shelves are not as deep but on the up side you can see everything inside. You can't store as much stuff as before but that forces you to use up what you have before it expires. If I had some suggestions to make to the company about things to improve on they would be: I wish there was more room and taller spaces on the doors for condiments. I would like the ice bin to be reconfigured to hold more but not take up any more fridge space. I'm only giving this 4 stars because of the storage space on the doors being so limited. That might be nit picking but with the refrigerator depth lessened due to being counter depth, I don't like loosing precious shelf space to a bunch of condiments. Salad dressing bottles don't fit that well because they are tall or biscuits tubes are to fat. Now, if you don't want the door in door feature then the door shelves are adjustable. If you do want the door in door like we did then you compromise you have less and buy shorter skinnier containers. For a smaller family this refrigerator works well and I would recommend. For a bigger family, the larger model would work well, the counter depth model not so much.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    2 year update: why did we buy it?

    Posted
    Tmaria83

    After 15 years we finally decided to replace our old refrigerator. After walking through the best buy store we feel in love with the design of this samsung refrigerator. Ours is an older model but looks exactly like the one shown. The design was gorgeous, the compartments were fantastic and it was a samsung. We knew the brand was reliable for things like phones and TVs and we were a little skeptical buy we went with it and we are not ones to buy warranty we always thought it was a waste of money but something told me let's just get it since we weren't familiar with Samsung in the appliance arena. A couple days later after we got our beautiful fridge I was showing a friend and she looked at me like oh boy. She said she bought the same one a year prior and it was already giving her problems and she regretted not buying the warranty. After my stomach dropped for a second I felt a sense of relief cause we bought the warranty. This fridge is quite a bit of work. You need the extensive filter every other month it seems like and about 8 months ago All of a sudden it went caput. The ice machine was acting slowly and water tasted different. New filter? Maybe ok let's change it again. But over time we noticed the ice doesn't work as well as it use too, the water started tasting different and the temperature in the fridge started to change. We thought we were crazy but in the last two months it went totally downhill. No ice. Barely water but im not drinking it and the fridge isn't cold anymore. We decided to empty the whole fridge from top to bottom and disconnect it maybe a reboot if you will would help. Nope. Same performance. Finally I called our warranty and they came out 2 days later. He technician stated we needed new parts for the ice maker and the something about the fridge not knowing it's cold I cant remember. Why i cant remember because this was 3 weeks ago!!!! Parts are on back order till the 25th of this month and we are forced to be without a workin fridge. I'm pregnant with a 5 year old. Never again will we ever buy samsung for appliances. I'm sticking to phones and TVs. My recommendation. Do not buy. Stick to the old reliables.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Really fine fridge/freeze overall.

    Posted
    Lexlou
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Samsung replaced a side by side Frigidaire that was 19 years old, ran all the time and it's operations were very audible!- though we never had to fix anything on it and it still did the trick, I was sick of digging around in the narrow cavities to find things and it was very out of date on efficiency. This is a 4 door Showcase black stainless steel. [stainless with a charcoal overlay] We've had it about 6 weeks. It's working well, very quiet, only a few soft sounds now and then. I enjoy the roominess and the choice of adjustable shelves. The 2 bins keep the veg and fruit very nicely, all manner of things fit in well. I love the in-between drawer. I chose the meat/fish setting and we keep lunch/deli meats, fresh burger, fish, ckn, etc. in there, as well as cake type items and candy we like firm- taffy, turtles, m&ms. It works great! A few things on a sad note - it's true what many reviews say, the ice-side door storage is very awkward. I prefer all like items put together and I couldn't manage that. It all depends on what kind of items you keep, I guess. We love the shallow outer door, but only the bottom shelf extends out- the next one up looks like it has the mechanism, but does not extend. Would be handy. When I complained that the freezer tray stops short and it's hard to see into the back, my husband said if they made it so that it came forward further, then when it was pushed back, it would cover more of the main drawer. so, ok. I like the setup of the touch screen - it's simple and works well, though the chimes should be a louder, especially the open door one. I left the door open for a test, and could barely hear it standing 4 ' away. The water is always nicely cold. We haven't been able to try filling anything but a regular glass with water or ice, because my 97 year old mother lives with us, and my husband had to fasten a cut off plastic cup up under the opening so she could guide her glass onto it- to save me mopping the floor every day. ha. My one real disappointment concerns the ice. It does keep up on production. We use lots of ice and I was concerned about that. But !! The cubes are a tad smaller than our old unit and much less hard. They melt in no time. I've had more watered down soda and drinks in the last few weeks than the last 19 years! [ it doesn't matter in the iced tea] I'll have to look into that. Does it depend on the freezer setting? I don't know where the icemaker gets it's temperature setting from. If it has its own dedicated setting, they need to change that !!! We're overall very happy with this unit. It's a beautiful piece, running along smoothly, looks fine in place and is not to dark at all. I'm sure we'll get used to the little issues. Well, the ice might bug me for quite a while.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Rusted in less than 3 months worse customer servic

    Posted
    Nancy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had the same frige before and was pleased with it. So we bought a new one after moving to NC. In less than 3 months the refrigerator started to rust. We called Samsung provided picture and they gave us a claim number and a ticket number for a service call to evaluate the rust. After couple of weeks of back and forth, when I was trying to make the appointment with the service company, the service company cannot come unless Samsung or I will pay for the service call. Then I called back again and Gloria read the notes of the logs and adviced that the Executive Dept authorize the service. Then I got a call from another Service Company and while trying to make the appointment, the company advised that they need the SAW before I can schedule the appointment. Between now then then, I got a message on my phone from Samsung that the service is cancelled. When I called back they claim it is not covered. The fridge is under 3 months old and it should not rust. My previous Samsung fridge we had for 4 YEARS and it never rusted. I had the worse customer service from Samsung. I will never buy another SAMSUNG product again! Get your Customer Service and Admin Dept straighten out or make your product right! I am only allowed to post 2 pictures but there are more than 2 areas.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Refrigerator

    Posted
    TomM888
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Size Matters When you look for a refrigerator, the first thing to look out for is physical size. Make sure your new fridge fits in the existing opening. There's nothing like having the thing delivered only to return it because "You got the wrong size!" Ours was 69" in height - measured from the floor to the top of fridge (without the hinge cover). It fit right in! Cubic Feet - What's in the inside You'll need to find out what size your old refrigerator was so that your new one will at least accommodate what you had in the older one. Our new fridge was 2 cubic feet larger than the older one. Features We liked the French Doors - the two doors on top of the fridge that open from the center. The right door has a handle release that lets you open the outer door or open the whole door. Opening the outer door lets you get to the compartment that stores milk, bottled water and other dairy things like butter or cream. On the left French door is the ice mechanism for the ice maker. This ice maker took up space, but not as much as other ice makers in competitor refrigerators. The ice maker worked fine. This model has a water and ice dispenser that is on the outside of the door - If you like cold, filtered water this is a must-have. Some refrigerators have the water dispenser on the inside - We prefer it on the outside. The middle drawer is lined with metal as opposed to plastic - it cools better than its plastic counterpart. I liked the two metal bars inside of it that act like compartment separators. They are perpendicular to each other with a plastic holder that keeps them held together. You can move the holder around to size your compartments. The bottom drawer is where the freezer is. This is fairly large and holds plenty of frozen foods. There is also an auxiliary drawer to hold other things like breads or frozen vegetables so you can get to them easily; it's also great for freezing that beer mug for your next cold one! We also like the LED lights that really brighten up the inside of the fridge. It beats the old single appliance light bulb. Summary The fridge is silver in color and reflects light like a mirror. You can almost see yourself. The refrigerator is easy to set up. Freezer is at 0 degrees; fridge is set to 37 degrees. You never have to mess with it. Our fridge is 28 cubic feet - plenty of space for our needs. This fridge can be pricey, so look for holiday discounts before you buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    2 year update: why did we buy it?

    Posted
    Tmaria83

    After 15 years we finally decided to replace our old refrigerator. After walking through the best buy store we feel in love with the design of this samsung refrigerator. Ours is an older model but looks exactly like the one shown. The design was gorgeous, the compartments were fantastic and it was a samsung. We knew the brand was reliable for things like phones and TVs and we were a little skeptical buy we went with it and we are not ones to buy warranty we always thought it was a waste of money but something told me let's just get it since we weren't familiar with Samsung in the appliance arena. A couple days later after we got our beautiful fridge I was showing a friend and she looked at me like oh boy. She said she bought the same one a year prior and it was already giving her problems and she regretted not buying the warranty. After my stomach dropped for a second I felt a sense of relief cause we bought the warranty. This fridge is quite a bit of work. You need the extensive filter every other month it seems like and about 8 months ago All of a sudden it went caput. The ice machine was acting slowly and water tasted different. New filter? Maybe ok let's change it again. But over time we noticed the ice doesn't work as well as it use too, the water started tasting different and the temperature in the fridge started to change. We thought we were crazy but in the last two months it went totally downhill. No ice. Barely water but im not drinking it and the fridge isn't cold anymore. We decided to empty the whole fridge from top to bottom and disconnect it maybe a reboot if you will would help. Nope. Same performance. Finally I called our warranty and they came out 2 days later. He technician stated we needed new parts for the ice maker and the something about the fridge not knowing it's cold I cant remember. Why i cant remember because this was 3 weeks ago!!!! Parts are on back order till the 25th of this month and we are forced to be without a workin fridge. I'm pregnant with a 5 year old. Never again will we ever buy samsung for appliances. I'm sticking to phones and TVs. My recommendation. Do not buy. Stick to the old reliables.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ice Maker Issues

    Posted
    BlackDiamond
    • My Best Buy® MemberMember

    Like many others we are having issues with the ice maker. It constantly frosts up and causes the ice to get stuck before dropping into the ice tray. Picture attached. Geek Squad has been out multiple times and I actually have them scheduled again. At one point they said the next time the came out they would replace the fridge as they have more money in repairs than what we paid for it. When I contacted them for the next visit, they said Samsung was just going to keep throwing money, time and parts at it. Not that I had faith that replacement would work any better. They have replace everything connected to the ice maker at least twice. Nothing helps. It seems to work for a few weeks after they replace parts, but I feel that is just because they have cleared it from having ice build up. If I take the ice tray out and use a hair drier to clean all the ice up about once a month it works great. But should I have to do this monthly? I don't think so. Never had to do this with any other ice maker we have owned.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    AMAZING!!!!

    Posted
    BestBuyAddict
    • My Best Buy® Elite MemberElite Member

    I was debating between a Samsung and a LG refrigerator. I had a LG and was not happy with their products. I finally decided on this model due to not only the looks and features but to the great reviews. Some of the reviews stated that it was noisy,I find I can hardly hear that it is running. Also they say the ice is loud, I find it is not any louder than any other ice maker. This is a huge, amazing refrigerator. So much space for everything! aAnd boy is it bright! Things seem extra cold, not like my old fridge. Some of the features I didn't think I'd like were the Showcase door and the Flexzone drawer. Well, I was so wrong! I love the showcase door, everything my hubby uses right there for a quick reach! And the flexzone drawer is fantastic! No more yelling at the husband to shut the door!!! I also like the convenience of the flip up shelf and the sliding shelf! So very glad I went with Samsung!!! It is so much nicer than the LG. Yes I am so happy with our purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung not Best Buy is Responsible for this!

    Posted
    esebrian

    My family and I have spent nearly 20,000 on Samsung Home appliances in the last 4 years. Each time we purchase a new home, we furnish it with ALL Samsung appliances (not to mention our loyalty to Samsung Smart Phones and Smart TVs). However, that ends today. Our refrigerator that was purchased for $2,700 two year ago no longer works. We have not been able to use this appliance for a month. My family has been without a refrigerator for a month since Samsung and Lakes Electronics mis-scheduled and provided excuses. Now, Lakes Electronics, your contractor, states that mysterious sulfur gas "ate away at the copper pipes." This is impossible for two reasons: 1. We do not have a mysterious sulfur gas issue. 2. Sulfur cannot "eat away" copper pipes only discolor them. Attempting to solve this issue, I was on the phone with your customer support for two hours and ten minutes this week (2 Hours 10 minutes). I was cold-transferred 5 times, and not assisted in any way. You have lost a customer. I am going to place this rating on Google, Best Buy, Lowes, and any major retailer I will make sure that consumers know they you do not care for customer loyalty, and that you hire sub-par contractors that tell ridiculous stories. My family and I thank you for the $2,700 paper weight and for learning how to go without a refrigerator for a month.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dejected Samsung Fan

    Posted
    AA2015
    • My Best Buy® Elite Plus MemberElite Plus Member

    Today (Nov 14th 2015) was my refrigerator delivery and best buy was prompt in delivering. Happy with their service so far. The main let down came when we switched on the refrigerator. It made a loud drilling like noise. The delivery/installation guy(s) said it might be just setting itself up [didn't make any sense]. the Sound stopped as soon as I opened the door. Me and my spouse mistook it for initial setup noise and things will be fine. It had been few hours the delivery guys left, the noise will not stop. My neighbors stopped by to check it I was drilling the wall or something. I had to switch off the refrigerator and call up Best buy for issue resolution. I didn't want to hate this machine - but, I do now. my spouse researched further and found out that these twin cooler systems have these issue and Even Samsung has in their support site for "Fan-hitting something (noise) and stops when the door is opened" sort of link - where they ask to stop the refrigerator and call support immediately. I would have accepted this if this was an issue after I had spent few months with the machine - not on the very first switch on. This thing sure needs to go. Samsung should address this design / quality flaw as soon possible if they need to retain their customer satisfaction.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    So far, so good

    Posted
    Angrycustomer
    • Verified PurchaserVerified Purchase

    Several days prior to the installation date, I notified Best Buy customer service that I wanted to have the free full installation done, and the rep agreed to change it. The installer,presumably R. Portillo, (510) 401-4798, could not locate my house, despite my informing him, repeatedly, that it was the only house on the block with a white truck parked in the yard. I watched them drive by several times. They told me that they were not going to install the refrigerator. I told them I had ordered installation. They brought it into my kitchen, repeating they were not required to install it., and refusing at each step to complete the process, although I insisted it is their job. They did not call their supervisors. The primary installer, presumably R. Portillo, stormed out without placing the appliance where it belongs and, MOST IMPORTANTLY, failing to LEVEL it. I followed him and videod him wagging his buttocks and shaking his arms in the air and making little sounds---this is a video I can supply to Best Buy, as I assured him. After they left, I paid privately about $60 to have the appliance levelled because I called the installation customer service to report their failure, and they offered to send someone out after several days. They told me they could not return the 2 who just left. Does this sound plausible? .Subsequently they mistakenly sent 2 sets of installers to "level" the refrigerator. I don't know why. The refrigerator seems ok. Very plastic. The middle optional temperature drawer closes irregularly---this is a design flaw, but if you are careful, you can compensate for it. Note that in the product guide, Samsung advises the owner that if he/she smells smoke of sees flames, to unplug the appliance immediately. I installed an access door behind the fridge so I could unplug it without setting fire to my hair. Also note that Samsung advises the owner not to stare at the inside lights for long---I'm guessing they are UV lights. Consider this if you have kids who will open the doors. Samsung and LG are the direct competitors for refrigerators with these features. Your alternative is to buy a multi-thoousand dollar excellent refrigerator fmade by Liebherr---might have saved me time and frustration.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Better Options Available

    Posted
    Logan83
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this refrigerator because of its reviews but quickly became disappointed in it. I am currently on my second unit. The first one that was delivered had a bad water line system. It was a dud on delivery. It wouldn't produce ice or release drinking water despite being correctly hooked up. The unit was replaced. My second unit has a few issues. First, the sliding drawer in the middle (which can be used for meats, drinks, etc.) constantly jams. It can become cumbersome process to get it to close much of the time. Second, you cannot use the eco-efficiency mode (i.e. power saving mode). If you do, condensation builds up on the rubber seasl where the french doors close together. It will leak onto the floor and will get flung all over the place when you open the doors. This issue is mentioned in the instruction manual as a possible problem you might experience. The solution is to turn off the power saving mode. Thus, the feature is useless. Lastly, if you get crushed ice from the unit there will be residual ice residue that collects inside the unit (around where the rubber seal is that feeds from the ice maker). This ice will melt and the water will collect in the little excess water tray on the front of the unit. As soon as you open the door to the unit the water will get flung all over your floor. If I had to do it over again, I would have purchased a different brand and model.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Large capacity refrigerator but has a few flaws

    Posted
    appliancelady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this model as a replacement for the previous model which broke due to freezer sensor being ripped out due to poor placement of the freezer sensor. Very happy with the size and layout of the fridge and I love the middle drawer, as well as the showcase door. That is why I bought the newer model of this refrigerator. However, the ice maker is really small (typical with new refrigerators these days), and the top freezer drawer inside the freezer drawer does not come out all the way which is different from previous model. This makes it really hard to put ice trays in the top drawer if your family makes additional ice. Beware of freezer sensor - it is located on the ceiling of the freezer with a cap that protrudes (it is not flush with the ceiling). If the cap pops off, there is a possibility that the freezer sensor can be ripped from unit if it gets stuck on food. If this happens, the refrigerator can not be repaired. Luckily my previous model was still under warranty and I was able to replace it. As long as you know where the freezer sensor is and what to watch out for, you should be fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Refrigerator/Velvety Black Stainless

    Posted
    Iheartbestbuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've only had this item for a few weeks and so far I am extremely happy with it. After intense market research and technical investigations, I decided on this one in the black stainless. The black is more of a velvety color and matches the Samsung dishwasher I bought along with it. This refrigerator is a beast and definitely takes up space but I had planned for that in my kitchen. I am 5 feet tall and cannot reach the back of the fridge on the top shelf because it is considerably deep. Measure and measure again including the door hinges. It is a sharp looking piece of equipment and we have yet to fill it up. We have a 3 person family and haven't made a dent in capacity. The matching dishwasher is awesome as well. It sings a song when it is done and has a commercial dishwashing technique that isn't your standard. Again, I've only had it for a few weeks but so far so good. The extended warranty is a good deal being that they will send out Samsung certified technicians that understand the system. Delivery was quick and make sure that they list on the paperwork that you need a refrigerator either moved or disposed of. They won't do it otherwise. Our guys did because they were cool about it. Clearly unless you are buying a new house without appliances, there is a good chance of there being an existing fridge. We moved ours to our garage and fill it with waters, sodas and bulk items so in the long run, we do save money. One last thing, the motor on this runs all the time, smoothly and quietly. It prevents energy spikes by maintaining cooling not by kicking in when the thermostat rises. It is actually more energy friendly however, this new type of "engine" is what makes the fridge a tad pricier. Samsung utilized the KISS (keep it simple stupid) strategy. Clean lines, not hugely high tech so easy to use. It is just a refrigerator after all.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Refrigerator

    Posted
    Draxxus
    • My Best Buy® Elite Plus MemberElite Plus Member

    I initially ended up having to choose between three Samsung models and two LG models. I got this during last years memorial day sale and we went the Samsung route due to the savings with Samsung during their promotion. Initially, we were going to purchase LMXS30776S from LG which was about $300 more than this product. We also looked at LFXS29766S but it didnt have the FlexZone drawer. We like the slide out FlexZone drawer which we use daily over the RF28HDEDBSR fridge. Originally we did not want the black stainless but with the sale, we were able to get it for the same price due to a shortage on the regular stainless. We had issues when the unit arrived. The door where the icemaker was had been damaged on shipment. We had already taken out all of the food from our old Whirlpool and decided to have Best Buy/Samsung send out a tech to replace the door instead of having to put all the food back into the old Whirlpool which was on the delivery truck at this stage. A week later, Samsung came and replaced the door and trained us more on how to maintain and use the new unit. The techs were very courteous and helpful. During the same sale, we had purchased LG washer and dryer and the dryer had to be replaced due to Best Buy not being able to swap the door which needed to open from the other side. Best Buy sent another dryer with the same issue a week later. This time LG came to swap out the door but it took them 2 tries and 3 weeks later to complete the job. Function wise, the refrigerator has worked flawlessly. It took a bit of learning to get the bottom shelf and units out to clean (someone spilled soda) but the online videos were a great help. The only issue we have is that sometimes ice gets stuck in the pathway in the door and will come out when you open the door. Other than that, we are very satisfied with the unit. ECO mode works great too.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I Wanted to Love It...

    Posted
    Daisee1203

    This is our FIFTH fridge from Best Buy. We tried Whirlpool and Kitchen Aid and all of the previous 4 had issues. It was a nightmare. Five in one month felt really crazy! So, when we decided to switch brands, I had high hopes. PROS: Handles are nice; water and ice are the quietest we have heard. I also like how you can hear the water sealing when it switches, drawers in preview door slide out on the bottom, allowing easy access. CONS: Far too expensive for the price. This is a high priced fridge with minimal features. The drawer is shallow compared to other models we had in our home. Items also slide around a lot so I will now have to find shallow baskets in which to keep things neat. (Eyeroll) Produce drawers are too small and do not do a great job at keeping produce fresh, no matter the setting. You most always have to keep the flapper shelf up, because there is no other space for taller items, so it renders that shelf useless. The freezer is too small as well. And the drawer doesn't pull out all the way on the top. I find myself having to reach in the back frequently. The most annoying part? It is not magnetic! This means all the notes, mementos, etc on our previous fridge had to be put away unless you use washi tape. Overall, I am not happy, but I am stuck with this now. It DOES work (unlike the other brands!), so I could not return it. That would not have been honest, so we kept it. This is also the second Samsung Fridge we owned. The first one stopped cooling. Other than that, no complaints, but again...skimpy on the features and expensive. I also find water builds up in the tray under the water, no matter how careful we are and water spots are hard to clean off the surface. So I really cannot give this more than 2-3 stars.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely Versatile

    Posted
    Ldiaz1985
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I loved this refrigerator since the first time that I saw it in the store. The blue shelves really captured my eye inside the store among the billions of other fridges. There is a lot of room inside and the shelves are adjustable for tall items. The Food ShowCase door is awesome! Its much more convenient to have common items easier to access and not being required to open the entire door. There is a button that you press on the handle that will open the door as opposed to pulling the handle to open the entire door. The middle Flex door is perfect for storing drinks. We typically leave it at the coolest setting and it keeps our drinks so cold to the point of almost freezing, it's great! The bottom freezer has lots of storage too. Here are my cons: the shelves within the non-ShowCase door are very small and we are unable to leave much there. I typically put condiments/ jars into the ShowCase door which adds to the easily accessible items. The ice maker isn't the greatest, even though I have it set to dispense cubes, I still get pieces of ice everywhere. For some reason, the plastic grill to set the glass on to get water was missing but we are able to manage without it. I'm sure its a quick call to Samsung to replace it. Those are very minimal and my no means takes away from the awesomeness of the fridge! #RebuildforLindsay

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Purchase

    Posted
    PMEEKS
    • My Best Buy® Elite MemberElite Member

    During the first year, the fridge developed a freon leak, and leaked until the fridge stopped cooling. When I contacted Samsung, they tried to say I was out of warranty, until I provided proof of my purchase date. They then sent a technician out to repair it, which he did. A few weeks later, the ice maker froze completely and is now so frozen, I can't get the thing out of its compartment. I'd had issues with the ice maker before, but I was able to resolve it by blow drying the thing dry and reseting the fridge. I made the terrible mistake of not purchasing the Geek Squad for this one, which I was wise enough to do with the other (matching) Samsung products I got from Best Buy. I had a Samsung washer that died just out of warranty, this fridge that died just out of warranty, and am currently waiting on the phone for Geek Squad to repair my now malfunctioning Samsung dishwasher. If the appliance you're about to buy says Samsung on it, turn and run the opposite direction. But if you ignore this, please get the Geek Squad, but it's only delayed misery. Three appliances in, there's no way buying anything Samsung will be smart choice. I also noticed that this ($2,200) fridge is the only thing that hasn't made it into my Best Buy Purchase History. I'd like to think it was a coincidence, but no worries, I kept the receipt.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi, PMEEKS! We are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138922633. Thanks! ^SuSu Samsung

  • Rating: 5 out of 5 stars

    Great refrigerator

    Posted
    cardlover1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We've only had our refrigerator for about 3 weeks, but so far we love everything about it. My husband loves that the freezer is on the bottom since that was his major complaint about our last fridge and what prompted this purchase. The freezer is roomy and the drawer pulls forward all the way making it easy to see and reach everything. And he loves how well lit it is and the layout makes it easy to find things. You don't have stuff 'getting lost and going to waste' like in our previous one. My favorite features are the half door that lets me access the milk and a few other frequently used item without opening the whole refrigerator plus I love the cooler drawer where I can keep a whole case of pop, all of my cheeses, deli meats, etc. and again, I can open that without opening up the whole unit. We are a couple with grown children, but we do a lot of entertaining and enjoy cooking so we have no problem keeping it full and utilizing all of the wonderful features. Because of the ample size, it would also make a great refrigerator for a family. And we both love the look of the black stainless steel. We bought a product recommended by the manufacturer to help with keeping it clean, but so far, it's been easy and doesn't show fingerprints as much as I'd feared. I also like the easy open handles that have some give and flexibility. I think anyone would be very happy to have this refrigerator.

    I would recommend this to a friend