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Customer reviews

Rating 4.4 out of 5 stars with 2192 reviews

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  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 2,192 reviews
  • Pros mentioned:
    Capacity, Design, Doors
    Cons mentioned:
    Ice maker, Noise, Shelving

    Rated 4 out of 5 stars

    A lot of fridge for one person, great features

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    Posted .
    Owned for 3 weeks when reviewed.

    I've only had this fridge a couple of weeks, but so far I'm pretty happy. It is quite large, so my brain is still getting used to the amount of space it takes. But the features! I haven't really used many of the smart features yet, but my other new appliances were smart, along with most of my house, so I figured I might as well go for it. I didn't really find a need need for the Family Hub version, although I wanted to want it. It didn't really offer much more than having a tablet or smartphone onhand does, with the exception of allowing you to look inside the refrigerator without opening the door (but then you lose the door-in-door which i wanted more). Other than that, nearly all the other features can be handled by one of the many other devices you probably already have in your house or your pocket, and the Smart Things app. And for a 1,000 bucks, I can grab my tablet and keep it on the counter next to the fridge if necessary. Pros: 1 - The the drawers slide easily, feel sturdy, and the water pitcher fills really fast. I like the detail of the flip-down metal arm to keep items on the right door from falling out when you open it. Also, the easy-access door has come in quite handy for quickly grabbing a protein shake, Gatorade or butter instead of having to open the entire door to grab one small item. 2 -The Flex Zone is really cool. It's great for dividing the drawer for each person in the house, different categories, etc. The sliding steel divider accommodates up to 28 1/4" x 16", or any dimension within that range, So if you have large deli platters or are marinating large trays of meat, this this is an ideal space to do it.. The drawer is only 5" tall, so you won't have have a lot of vertical space, but I'm able to store 2 1-dozen egg cartoons on top of each other with no trouble. I saw varying reviews and product descriptions before buying this fridge that mention that the Flex Zone can be used as extra freezer space. That is incorrect. It has a range of 41゚ down to 30°F, which is not freezer temperature (0°F). 3 - The freezer storage is really huge. I was unsure if the depth of the bottom drawer would be enough to hold, for example, a 24-pound frozen turkey. Happily, the bottom freezer drawer is quite deep, and with the movable vertical divider, you could even store a large box up to 15" x 15" on one side. And if your bird (or other other frozen item) is tall, the upper freezer drawer lifts out and allowing you a few more inches of vertical space (up to 18" tall). I would caution, however, that the drawers are made of plastic, so anything overly heavy might cause damage. The plastic is not thin, but I would worry about bending or cracking it if the item was too heavy in one spot. 4 - When opening the lower freezer drawer, the upper drawer comes out a little automatically to the perfect point so that you can easily access the items in the bottom bin, or reach in and side the top drawer to its full extent without much effort. 5 - The ice and water dispenser "window" is generously wide. I can hold up a medium sized saucepan to fill directly, but it did make kind of a mess with ice chips escaping behind the pot. The only real cons are: 1 - The 2 shelves on the right side only have 3 positions available, and only 1 on the left (no options), And both left and right doors have zero bin placement options, so there's not much flexibility for your vertical storage space. The design tries to make up for it with a flip up shelf on the top left and a drop shelf on the lower right side which which converts that shelf into only half its depth so tall stuff can be stored on the front of the bottom level (blocking any items in the back). The flip up shelf on the left clicks into to the shelf on the right, However, if you have lowered the right shelf then that flip up shelf has no lateral support in the center. It does not hold much weight, so even though it is now the perfect height for canned drinks, the structure is not strong enough to stay level with much weight on it. The engineers could have added plastic or nylon straps from the ceiling to act as supplemental vertical support, or a metal rail on the right side of the shelf. 2 - The vegetable bins on the bottom of the refrigerator are not very deep (~6"). So if you are one to buy a huge head of lettuce, cabbage, or if you want you want to chill anything larger than a small melon, it is not going to fit in the drawer. 3 - The drip reservoir under the water and ice dispenser is shamefully shallow. I slowly dripped 2 oz of water into the trough. At exactly the last drop it spilled over. If the the water was not being added very carefully, it would have spilled over long before that. There's no reason that could not have been a bit deeper, especially since that is the most likely place where kids will fill up their cups. 4 - It is also a little disappointing that there's no easy-access ice bin that you can take out and dump into a cooler. Certainly you could make ice cubes with trays in the drawer. However, you will have to be careful opening and closing that drawer until the water has frozen over, and you won't be able to make very much at one time. It will end on a positive note that is not specific to this refrigerator, but to the Samsung smart appliance line. The Smart Things app that you will use to connect your refrigerator to your smart home was extremely fast and easy to set up. Also, there are features in the app which which are available on the Family Hub version without having to pay an extra grand for a screen on your door. You can control the temperature in all of the zones, turn your ice maker on and off, turn on/off power cool and power freeze, monitor your energy use, self-diagnosis and technical support, and so much more. Some of these features are also accessible through your smart home assistant. For example, I can use Alexa to turn my ice maker off if I'm going out of town and I forgot to do it before leaving without using the Smart Things app, Or just ask Alexa to check and adjust my refrigerator temperature using my voice from the couch. The main thing that it adds (that is a selling feature of the Family Hub version) is the ability to keep track of your refrigerator inventory with a photo, location (fridge/ freezer/Flex), and expiration date, with notifications available. This might not be useful to some people, but a reminder to eat that ice cream before it goes bad could make the difference between an average day and a good one. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so Good!!

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    Posted .
    Owned for 3 months when reviewed.

    So far, so good! I’ve had this refrigerator about 1 month now & I love it!! The middle pull out door is perfect for water bottles & breakfast drinks! I love how open the top is! No more bending down to see what I have!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good refrigerator so far get the replacement plan.

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    Posted .
    Owned for 3 weeks when reviewed.

    Shelving on this refrigerator are smaller than my other one. I had the Samsung just like this one without the middle drawer. I posted pictures of the drawers. Even the vegetable drawers a short. You can’t tell this when you look at it before you buy but when you have a family and put stuff in it. The freezer part is the same. They forgot my drawer when they delivered mine and it is being shipped. It also was scratched when I received it and this will have to be taken care off.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, Cine. ^Lo Samsung

  • Rated 5 out of 5 stars

    The Perfect Fridge

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    Posted .
    Owned for 1 month when reviewed.

    This refrigerator is top notch! I can not tell you how much I'm loving this refrigerator. From the huge freezer space to the water and ice machine to the multi function middle drawer to the water jug that you can add fruit or tea to and always have something tasty to drink ready at all times! Even the low light setting is perfect for those late night snacks or drinks of water so you don't blind yourself half asleep ha ha.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall, with some issues.

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    Posted .
    Owned for 1 month when reviewed.

    Salesman was great to work with. Delivery men were pleasant and worked quickly. They installed the refrigerator and the water supply line and moved the old refrigerator to our garage. After the delivery men left, we noticed a scratch on the hingeside edge of the door. The second issue is the lack of adjustments for the refrigerator compartment shelves. This is something we should have looked at at the store. As it is just my wife and I using the fridge, this should not get in the way. Everything else about this purchase was superb.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted .
    Owned for 1 month when reviewed.

    We recently purchased this refrigerator. Love the middle drawer for snacks. The ice maker is decent, but it does take awhile to dispense. I like the ability to just open the door to grab milk or a commonly used item. Refrigerator is fairly quite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    Owned for 1 month when reviewed.

    I have seen a lot of bad reviews for these leaking water. I have to admit the day i got mine i had a water issue. But it was my fault. Didnt get a filter put in properly. Had been a great fridge. Really like the water pitch for infusing water. Love the color too.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      HI there Bestbuyplusmmber, congratulations on your Samsung Refrigerator. I am so happy to see that you are enjoying the unit. Thank you for your feedback and for being a part of our Samsung community. ^Brad Samsung

  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted .
    Owned for 1 month when reviewed.

    We bought this fridge sight unseen for a house we just purchased 2 hrs away. Once we arrived at the home, we were not disappointed !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this fridge

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    Posted .
    Owned for 3 weeks when reviewed.

    I love this fridge especially the water pitcher. It refills itself automatically. And it doesn’t have to be empty to refill. Everything is easily accessible without opening the whole fridge. I use mostly the middle drawer. The ice maker is relatively quiet and ice cubes seem to be smaller than in other refrigerators. Which i love. Also the crushed ice is a nice nice. I’ve only had it for about 10 days so I’ll be updating. I would highly recommend this. It makes life easier. I bought the black stainless steel and love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New kitchen appliances

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    Posted .
    Owned for 3 months when reviewed.

    Very happy with the products. The installation crew was kind and courteous. The appliances were delivered recently, Still getting use to the Functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    Owned for less than 1 week when reviewed.

    Very happy with my new refrigerator. Loving all the different compartments and especially the finger print resistance, no more constant wiping. The ease of just opening the small compartment door for more frequently used items is nice and also saves energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The one

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    Posted .
    Owned for 1 month when reviewed.

    The best investment ever on a refrigerator Samsung I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Dream Fridge

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    Posted .
    Owned for 1 month when reviewed.

    I absolutely love it! So much room for so many things!! An absolute dream fridge!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Samsung Customer

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    Posted .
    Owned for 3 weeks when reviewed.

    Absolutely love my new fridge so far! The food showcase door and automatic water pitcher are extremely handy, as well as the flex zone drawer. There is plenty of room in both the refrigerator and freezer sections, and the flexible shelves allow for taller items as well as large food platters. Also took advantage of a great Black Friday deal, so the price was definitely worth it! So happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Features
    Cons mentioned:
    Shelving

    Rated 5 out of 5 stars

    So far so good, great features!

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    Posted .
    Owned for 1 month when reviewed.

    We replaced our side by side Kenmore Refrigerator with this Samsung 4 door. Overall very good - we like the low maintenance filtered water pitcher that is perfect for filling up our Keurig coffee maker. The other notable is the convenience door for often used items like milk, etc. A slight complaint is that the shelf surface itself is smaller, and makes for a snugger fit than I like - with just a gallon whole milk, quart sized coffee creamer and a quart size nonfat milk carton. The bottom freezer container has plenty of room and way better than our side by side fridge. The operation of the water dispenser is "keep it simple stupid" (KISS) and opening is large enough for filling up larger than normal containers. The bottom of water dispenser is super easy to clean and there is no removable bottom to contend with. The temperature is pretty spot on once you set it. I have checked the interior of the freezer and other compartments with several thermometers. The shelves are well thought out with hinged/swingable motions can be retrofitted to your storage needs. Only one shelf, top right can be removed if needed for larger holiday or party sized items. Perhaps here's a way to remove shelves when needed, but not easily, that we could see. The black stainless steel finish is awesome looking and yes, fingerprints are hard to find, and that's with a curious 3 year old roaming about. Lastly, out of curiosity I loaded the SmartThings app and have not used it much, but seems to have some features I will use soon. It gives me the temperature(s) and lets me know when the door is open/closed. Water filter condition and also there is a content and expiry records you can input, but I don't use any of that. Bestbuy made it easy to purchase with their payment plan, and we also opted for their extended warantee as we have had great experiences with the geek squad in the past. The delivery was without drama, professional and relatively quick. Lastly, we will always consider purchasing in an appliance at Bestbuy before others as the whole experience is seemless from the sales team to the delivery to the repair services (I'd needed) to most importantly their price match guarantee. This refrigerator went in sale the week after, and one call to the customer service rep and the difference was adjusted. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful fridge!

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    Posted .
    Owned for 3 weeks when reviewed.

    All together the best refrigerator I’ve owned! The shelves adjust easily for a variety of different foods. The middle drawer is handy for frequently used items such as lunch meat and cheeses. The initial door for beverages keeps opening the fridge to a minimum, for milk or juice. Everything is laid out so well. The freezer is designed to make all the food visible and accessible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Fridge On The Market.

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    Posted .
    Owned for 2 months when reviewed.

    Love this fridge! Not only more space than our old one in the same footprint but the automatic water pitcher in the inside door is our favorite part! Also love the Flex Drawer, especially when you need more freezer space. Great buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for our needs

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    Posted .
    Owned for 1 month when reviewed.

    This fridge has been pretty good so far. My only complaint is that I do notice my kids fingerprints on it. They wipe off super easy. Overall great fridge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted .
    Owned for 1 month when reviewed.

    Love the storage! We went from a counter depth side by side doors to this four door model. We use the middle drawer for drinks. And it works great. We use the condiment door more than I thought we would. Only 4 stars because the ice maker makes small ice that melts quickly. And if we need to dump the ice into a ice chest, remaking a full ice bin takes quite a while.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST fridge design - don’t buy

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    Posted .
    Owned for 4 months when reviewed.

    After owning it for a few months I completely regret buying this fridge. The shelves aren’t adjustable (neither inside nor on the doors) the bottom shelf requires breaking your fingertips to remove it for cleaning (thx to YouTube since it’s not even in the instruction book how to remove ) …. Actually had to use two screwdrivers to push in two tabs simultaneously while lifting the shelf up. Even when you pull the bottom shelf to get it out , the French doors don’t open enough to extract it easily. See photo I’ve taken with this review . You then have to remove all of the door shelves. Once you finally wrestle it out you can’t get the glass out of the plastic base. So basically if a Turkey leaks all over (like mine did) you’re going to be stuck with dried Turkey blood inside the bottom glass/plastic shelf. There’s no way to separate it to scrub, wash or dry it As if this isn’t bad enough, the ice bin cannot be removed, so if you want to fill your small cooler you better expect to stand there for 8 minutes with a cup while it dispenses from the front to then dump it into your cooler. Lastly, the inside water pitcher leaks when you take it out to pour water into a cup. Have a washcloth or paper towel handy for that cleanup. I wish I could dump this back at Best Buy …. Garbage design. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Retrotruck,

      Thank you for sharing your experience with us.
      And we do apologize for not meeting your expectations about our product the Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - Stainless steel


      To understand more about the product and its features

      Here's the product Product Manual for your reference
      https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf


      For further inquiries you may reach us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Thank you for choosing Samsung.
      Reference number:1144406678


      ^Ross Samsung

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