Customer Ratings & Reviews

Continuously have to dig ice out of the back of the ice maker. For some reason water is getting around where the wire harness for the ice maker is and freezing. Absolutely terrible engineering. Buy literally any other brand..

It really nice and spacious refrigerator , I’m really like it , the ice have a really good taste and the double door , easy to take things you use it everyday . I highly recommend it !

Great addition to my kitchen. Very organizable and decent storage space. I wouldn’t recommend for a large family because it is limited. The auto fill water pitcher is a great feature for my home, we love to infuse the water with lemons,strawberries,and other fruits.

This is the perfect refrigerator for my home life and style. I love the refill pitcher and it’s very spacious. I have one compartment with bread and down in the freezer bin I have a separate part for ice cream and boxes and down in my double bin I have seafood and on the other side chicken, beef and pork.

We love this fridge! So much space and the snack drawer is perfect for drinks and quick snack. Plus the automatic pitcher is so awesome. The wifi was easy to set up. All in all so happy we got this fridge.

Love this fridge! Not only more space than our old one in the same footprint but the automatic water pitcher in the inside door is our favorite part! Also love the Flex Drawer, especially when you need more freezer space. Great buy!!!

I absolutely love this Refrigerator. It’s beautiful and has all the features anyone could wish for and more.

Beautiful Refrigerator, setting the temperature was a real headache without the instructions. My refrigerator also missing a shelf in the door.

The Samsung 28R7351SG/AA is the perfect fridge for our family of five. It has many innovative features to it that I wasn't entirely sure about at first, but have completely won me over now that I've used them. First, it's a gorgeous color! The 'black' stainless steel color that Samsung offers is just great, and looks very sleek--plus, as an added bonus, magnets actually stick to it! With 3 kids this is kind of important for hanging art, reminders, etc. Also, the fingerprint-resistant finish is great (see: 3 kids). The door shelves on my old Samsung were very flimsy. We had to replace two of them in the three years we had the fridge. Samsung has completely redesigned the door shelves and they are MUCH sturdier now! They are shaped well with great space to them. The fridge shelves are terrific--clean, sleek and conveniently placed, with a convertible shelf to make room for taller items. The one bad thing about them is they aren't very versatile in placement--they really can't be moved from where they are. Fortunately they can be removed if necessary. The Food Showcase door is a simple but super-convenient innovation! We store drinks and snacks that we use most often in that door. It's GREAT with kids (who otherwise love to stand there with the door open trying to figure out where their drinks are...). The "flexzone" drawer I wasn't sure about, but now I wonder how I ever lived without it--it's another fantastic feature with kids! We love drinks--Gatorade, water, sodas, etc., and we have a ton of them around. Now we store them in the flexzone along with other smaller items like yogurt and fruit and other things the kids can find easily without having to dig around the fridge. We haven't had to convert it for anything else yet, but it's nice to know we have the option--we like to occasionally hit a great sale on steaks and this space will be perfect to freeze the excess until we need it. I used to think internet connected fridges were dumb, but now that I have one, I completely understand the usefulness of it. The 'smart things' app on my Samsung phone found the fridge right away--from there I can set the temp of the freezer and fridge, turn the ice-maker off, and even troubleshoot if there's an issue. With a Samsung Smart TV (yes, I like Samsung haha) we even get an indication ON THE TV if there is an issue with the fridge (like the kids leaving the door open...again) and that's come in handy several times already. The redesigned ice dispenser is great--the last few models digital controls were hard to see and difficult for my smaller children to switch from ice to water, etc. This model changes the controls to a simple, attractive push-button design that is very easy to set. Simple is always best, especially when kids are involved. Another nice change--the temperature controls have been moved inside to a much less noticeable area. It sounds dumb, but it's so much better than having a cool, electronic interface on the front--my kids thought the controls were cool...and had no idea they were changing the temperature of the fridge every time they pushed the button to hear the neat sounds it made. Now, it's still easy to set, but it's inside and out of the way, and doesn't hold any interest for my kids at all. This all results in my fridge staying at the same temperature since the last time I set it!!! The big drawback to this fridge is the same as any other french-door design: there's really not a good place to put the ice maker where it won't cost interior space. We upgraded in size a bit from our old Samsung fridge, so it's less noticeable in this model. The only other option is to not have the ice/water dispenser, and with three thirsty kids that's really not an option for us. We'd lose just as much space with a water pitcher and ice trays in the freezer. Overall this is a fantastic, beautiful refrigerator, with some great redesigned features that make it perfect for my family of five!

I am delighted with my new Samsung refrigerator. It looks great in my new kitchen. I love how the shelves are designed giving good space to pack everything. It works well and the panel selection to set the temperature is easy to use. .

I really needed a new fridge and after months of searching I came across this Samsung high quality fridge. Lots of room, ease of opening the door. I love the fingerless black stainless steel doors. Really happy with this purchase

Awesome refrigerator. It’s perfect size for a family of 3. The middle drawer is perfect for quick and to go snacks and the veggies drawer is perfect to storage my insulin. Totally in love with this.

We have had the WORST time with this refrigerator. We bought it in November 2019, and from the start, the icemaker drips water down the ice chute onto the fridge and floor. NOT the water dispenser. The Icemaker. The Auger shaves a LITTLE bit of ice off as it's turning, and when it dispenses, it leaves those shavings in the chute. Like Light icy snow. And it sticks to the chute walls. We had repair people come out in the first year over 4 times to "fix" it. the rescheduling with Samsung and the repair company and the back and forth took almost a year to get the last repair person out to us. He did his best. And installed a complete new Ice maker. However, it does the same thing. And it drips down the front of the fridge, and onto the floor. After a YEAR of trying to make this right, we wound up just living with it to this day. And also the warranty was up a year later. sigh..... So it still is doing this. You spend over $2000 on a fridge and it just makes you so mad when they can't get this one thing repaired. And now, 15 months after purchase at Best Buy, the front panel for choosing Cubed/Crushed Ice, or water has now stopped working. it will dispense ice, but ONLY whole. No water. No Crushed. I have a lot of Samsung products in my family. Five S10 and S20 Galaxy phones between us all, a nice monitor, so I thought since those products are solid, the refrigerator would be as well. I would 100% without a doubt NOT recommend this product to friends. It has the potential to be a good fridge (and a bonus - I did NOT have the issues with the icemaker that a LOT of people had, and it does cool food and freeze items in the freezer) but again, I could have gotten a fridge for half this price WITHOUT a front dispenser panel and save the hassle. But I spent the money expecting it to work. And it doesn't.

So far, good product. Very spacious, looks great and easy to operate. Only downside is lack of flexibility in adjusting shelving.

Love the little in door water dispenser, it was a larger fridge so I did have to take the doors off to get it through the door and hallways but besides that it was exactly what I was looking for

So far so good! I am pleasantly surprised by the look of this black stainless steel in my kitchen. There is so much space in the fridge especially from the second drawer.

I absolutely love it! So much room for so many things!! An absolute dream fridge!!!

Don’t get me wrong I love the refrigerator it does have a lot of room with that second drawer S refrigeration but I will never buy anything from Best Buy again from the time I bought it to the time is delivered I’ve had nothing but issues with them they delivered it with a big dent in it and only wanted to give me $200 off I told him no if it was hidden I wouldn’t mind it but I would need more than that are a replacement of the refrigerator they told me they could not find one like that so they were going to give me more money off but had to request it through their higher-ups they said 48 hours at the most I will get a response I never did I waited a week still no call no nothing I called them back they said somebody closed the file so he reopened it and told me to wait another 48 hours then on the installation for the waterline it was supposed to be one day they called me and told me they could not do it till four days later I waited for that day nobody called nobody showed up I called the installation department one of them put me on hold for 10 minutes I called back and got a hold of somebody that is actually going to do something about it and told me what they were going to do I just think Best Buy is so unorganized and does not know how to treat their customers

Love the refrigerator drawer below. It has a temperature adjustment for items that you are using it for. We store our deli meats/cheeses in there and it works perfectly. We like the amount of storage for the fridge and freezer sections and love the option to open just the right front door section for easy access to items used frequently. Only complaint would be that the door storage on the left where the ice is has some weird size that makes storing condiments a little difficult because of the odd sizes. The fingerprint resistant stainless steel is pretty great as well.

Missing part on the bottom freezer.the inside items holder