Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $3,239.99

Customer reviews

Rating 4.4 out of 5 stars with 2300 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,300 reviews
  • Rated 3 out of 5 stars

    Nice option... black stainless steel!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color & the in-door instant fill water pitcher is a great addition!! Love that I can have cold, filtered water at an instant!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased this refrigerator. Love the middle drawer for snacks. The ice maker is decent, but it does take awhile to dispense. I like the ability to just open the door to grab milk or a commonly used item. Refrigerator is fairly quite.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    We love our new refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we only had it about a month but so far we love the look and how big it is inside with all the compartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful fridge!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All together the best refrigerator I’ve owned! The shelves adjust easily for a variety of different foods. The middle drawer is handy for frequently used items such as lunch meat and cheeses. The initial door for beverages keeps opening the fridge to a minimum, for milk or juice. Everything is laid out so well. The freezer is designed to make all the food visible and accessible.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    The one

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best investment ever on a refrigerator Samsung I love it

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Samsung Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. It has a lot of space. I also like the extra drawer for meats and cheese.

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustability

    Rated 1 out of 5 stars

    WORST fridge design - don’t buy

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning it for a few months I completely regret buying this fridge. The shelves aren’t adjustable (neither inside nor on the doors) the bottom shelf requires breaking your fingertips to remove it for cleaning (thx to YouTube since it’s not even in the instruction book how to remove ) …. Actually had to use two screwdrivers to push in two tabs simultaneously while lifting the shelf up. Even when you pull the bottom shelf to get it out , the French doors don’t open enough to extract it easily. See photo I’ve taken with this review . You then have to remove all of the door shelves. Once you finally wrestle it out you can’t get the glass out of the plastic base. So basically if a Turkey leaks all over (like mine did) you’re going to be stuck with dried Turkey blood inside the bottom glass/plastic shelf. There’s no way to separate it to scrub, wash or dry it As if this isn’t bad enough, the ice bin cannot be removed, so if you want to fill your small cooler you better expect to stand there for 8 minutes with a cup while it dispenses from the front to then dump it into your cooler. Lastly, the inside water pitcher leaks when you take it out to pour water into a cup. Have a washcloth or paper towel handy for that cleanup. I wish I could dump this back at Best Buy …. Garbage design. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Retrotruck,

      Thank you for sharing your experience with us.
      And we do apologize for not meeting your expectations about our product the Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - Stainless steel


      To understand more about the product and its features

      Here's the product Product Manual for your reference
      https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf


      For further inquiries you may reach us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Thank you for choosing Samsung.
      Reference number:1144406678


      ^Ross Samsung

  • Rated 5 out of 5 stars

    Silvery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really exceeded all of our expectations as far as functionality and ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have seen a lot of bad reviews for these leaking water. I have to admit the day i got mine i had a water issue. But it was my fault. Didnt get a filter put in properly. Had been a great fridge. Really like the water pitch for infusing water. Love the color too.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      HI there Bestbuyplusmmber, congratulations on your Samsung Refrigerator. I am so happy to see that you are enjoying the unit. Thank you for your feedback and for being a part of our Samsung community. ^Brad Samsung

  • Rated 5 out of 5 stars

    Cool appliance

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. I always wanted the door in door refrigerator and I love it. My husband is always opening the door for soda several times a day, so this feature is great. I love the infusion pitcher. Great buy. I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New kitchen appliances

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the products. The installation crew was kind and courteous. The appliances were delivered recently, Still getting use to the Functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my new fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks so pretty and so far has kept the temperature constant. As others have noted, the ice maker is a little loud when dumping, but keeps the bin full. I am totally satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung Tuscan Stainless Steel refrigerato

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Samsung refrigerator and I love it. Replaced my side by side with this French door style. I am not a fan of stainless steel appliances, but when we found this in Tuscan stainless steel, I immediately said ‘this is mine!’ My gift to me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually our first smart fridge, and first fridge with water and ice in the front which is awesome. It’s nice and quiet and with it being a smart fridge I can manage it with the SmartThings app. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy, we have it for 2 week's and it's working very good. No problems easy to program and use. The delivery gentlemen were very professional, courteous, the followup from Best Buy excellent. Overall very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Innovative

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like it in the store, you’ll love it in your kitchen! Beautiful and spacious. I love the water pitcher built in the door with auto fill. We use it every day for most meals at the table. Great innovation!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this refrigerator for almost a month. It is in my opinion the most feature rich on the market. So far we haven’t had any problems with this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new refrigerator, It’s a perfect size and I truly enjoy the automatic refill water pitcher in the door, lots of space throughout the refrigerator and freezer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator, but on delivery the french doors didn't line up and a month later it's still not fixed. One of the people Best Buy sent out said it's a common problem with this refrigerator. Very disappointing after spending so much money. Now waiting for the Samsung repair person, but he keeps rescheduling.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this fridge sight unseen for a house we just purchased 2 hrs away. Once we arrived at the home, we were not disappointed !

    I would recommend this to a friend