Customer Ratings & Reviews

This fridge has been pretty good so far. My only complaint is that I do notice my kids fingerprints on it. They wipe off super easy. Overall great fridge.

We are very pleased with the look and functionality, we in particularly like the flex zone draw.

Fridge is massive and holds a lot of food and we like the water Chug it fills on its own

Great brand! Great product! Would recommend Samsung appliances to anyone. I have this brand all thru my house.

I love it! It works perfectly and all the functions for the flex zone are super convenient.

Has everything you need and more. Very existing features

This new model from Samsung company. It’s good product than some before. Thans

Awesome! We love this, definitely recommended, beautiful color!

Love this fridge! There is plenty of space and it is “adaptable” space.

Super nice! I love the filtered water pitcher feature.

This refrigerator is very nice and convenient. I love the look.

My freezer and ice maker both stopped working 1 day after my 1 year warranty. My warranty ended on Oct 31 and it stopped working November 1st. Now I am stuck paying for repair services on a fridge I spent 3k on. It’s crazy that the ice maker and freezer would both go out on the same day. Lost a freezer full of food. Very disappointed.

A lot of great features...a very smart fridge! Perfect for a family of 4.

Everything was ok, except it wouldn't make crushed ice, which was a game changer for my husband & I. We returned the item with in 6 months after 2 repairs. Samsung gave us a full credit & picked up the refrigerator, but it was all a real hassle through the process, but, they did work with you.

The unit ( RF28R7351SR black stainless steel) was delivered on time as promised per documentation and followed up by a telephone call. The refrigerator has adequate room for storing plenty of cooked meals, frozen food, and drinks. Food showcase provides quick access to daily needs while minimizing the loss of cool air. A very smart designed by Samsung. The auto-fill water pitcher which I like most includes an infuser inside which allows you to fill in some cucumber, oranges or any fruit to have a fruity water taste. Plenty of shelves to share with every container. The Flexible storage drawer has four temperature settings and has a smart divider for an orderly location of meats, beverages, wine, and snacks. LED lighting designed to beautifully light up the interior of your fridge so you’re able to quickly focus what you want. I use my smartphone to monitor, temperature adjustment remotely. I like this technology. The two side black panels have special finish preventing smudges. The front doors have special polished coating preventing the fingerprint markings. A very quiet kitchen item. Overall, this 2019 refrigerator is beautifully and smartly designed by Samsung professionals. My family is a happy and proud owner of Samsung appliances.

I paid more than I wanted for a refrigerator but this seems well engineered. I've had another Samsung fridge before and really liked the Flex zone drawer. The showcase feature in this one is new to me and is a great idea. You can store frequently used items here and not have to open the whole door letting out the cold air. I love the automatically refilling pitcher inside. This model is wifi enabled and links to Samsung Smart things. It's pretty gimmicky since you can't really do much with it besides change the temperature settings. The phone app doesn't even show you the current temperatures inside. I really don't know what the app is useful for. I certainly like the fingerprint resistant surface, and I opted for the black which really sets it apart from all the typical looking stainless steel appliances out there which to me all look alike by now. This is a HUGE fridge, bigger than our old one in terms of its increased depth, and it's noticeable. Definitely great for a big family. I don't really notice any significant noise even when in the same room, and sometimes it is so quiet I can't even tell it is working. This one is much quieter than an older model Samsung we have.

It's not flawless. The look is fantastic with the black stainless steel. My wife and I were hesitant to get an ice maker in the door and we're still on the fence about it. It does make a fair amount of noise (not awful), but our main concern is any time we try and use the ice dispenser it seems like it takes a lot longer than necessary to start trying to get ice out (and working too hard for something that should be pretty automatic). But we love the refilling water pitcher in the door and the LED lighting on the inside is second to none. Next model would do well with adjustable shelves in the door instead of being stuck with what the manufacturer makes us use. But overall, very good fridge.

I LOVE my fridge. I show it off to everyone that comes to my home, demonstrating the drawer and how much room is in the freezer. How smooth the silent the drawers are. My I use that showcase door ALL THE TIME. I love quickly accessing milk and creamer w/out losing much temperature with that door. My 2nd favorite item is the pitcher. I often add cucumbers or lemons and drink my infused water daily. Just remember to use the ice machine daily so it doesn't freeze over. I learned that lesson the hard way.

I purchased this refrigerator after our old one started breaking. I was looking for a bigger unit with more storage and this one seemed to offer some of the space options that my old unit did not have. For the most part I am happy with this model compared to my last model but here are a few things that I do not like about this refrigerator; (1) There is no light in the freezer section. That absolutely makes no sense to me. Why would they not put a light in the freezer? If I go to get something out of the freezer with the kitchen light off, I cannot see anything. I was thinking that maybe something was not hooked up correctly but the manual does not indicate that there is supposed to be a light in the freezer. Again, it makes no sense since one needs to be able to see in the freezer as well as any other section of the refrigerator. I would not have bought the refrigerator if I had known this before purchasing. (2) The door-in-door or food showcase seems useless. It claims to save energy by not opening the whole door. However, when you just open up the showcase door it seems that just as much cool air comes out as if you opened up the whole door. The only thing that does not open is the bezel of the door which is not very big. While I like being able to grab a gallon of milk, it really does not seem to serve a purpose. (3) I really do not like not having adjustable door shelves. While I like the fact that there are quite a few shelves on the two doors, I really do not like that they cannot be adjusted to my liking. A couple of shelves on the left door are completely useless. The only jars or products that fit in them would be the size of baby food jars. Unless you have a baby, nothing else fits. As to the other shelves some of them are just too narrow or not tall enough for taller condiments or bottles. Again, the shelves are better than my last refrigerator, but overall I just wish I could adjust the door shelves to my taste. (4) You have to kind of push hard for the doors to close. If your hands are full it can be a little difficult. Many times when I think I've shut the door, it is still opened. Things I like: (1) I like the second drawer or flex drawer as it does provide extra space and I like the fact that it has different temperature settings. (2) I like the fact that in the main unit, two shelves are flexible where you can push them in or fold them back for added shelf space. (3) The water jug is nice and I like the fact that it automatically fills up. However, the pitcher seems to leak when pouring water into a glass. I cannot seem to get it to stop. I think it is a design flaw. (4) I like being able to control the temperature of the refrigerator by an app on my phone. Overall, I do like the refrigerator and it was a pretty good value. There are some things that need improved but for the most part I think it will work fine for my family

We've owned a Samsung French-door style fridge for 6 or 7 years. While it was a really good one, it had a few drawbacks. The ice maker, water dispenser, and easy to get dirty stainless steel took away from the great cooler that it was. When we relocated to another state, we left our old one with the house. While looking for a new refrigerator, we considered several different brands. We ended up taking a hard look at this Samsung, as it was on a great sale and had the features we were looking for. The finish is first rate, and is a big improvement over the old stainless. Does not show nearly as many fingerprints, and magnets actually stick to it! Love the middle drawer being it's own unit. LOVE the door within a door feature! So handy for grabbing milk, juice, etc. The ice/water dispenser is also improved. The auto-filling water pitcher inside the left fridge door is also fantastic! Great for filling up a coffee maker, etc. Spacious freezer, opens and closes much more easily than our old one did. Also a much more quiet fridge when it's running. Recommended for sure!