Customer Ratings & Reviews
- Model:
- RF28R7351SR
- |
- SKU:
- 6323227
Customer reviews
Rating 4.4 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Storage Capacity4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size, Space
Rated 5 out of 5 stars
Great refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the price. Great storage. Looks compact from the outside but surprisingly very spacious.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 5 out of 5 stars
Wonderful! Much better than LG!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried an LG which was a mistake. The ice maker was a disaster! So we went back to Samsung. Glad we did! Love the auto fill water pitcher inside the refrigerator. Everything is so cold that I actually had to turn both fridge and freezer areas up several degrees. So far everything is working great! The mid drawer holds a lot of foods that are our go to foods. The door in door is nice to keep the cold inside! Believe me the metal cooling works! This is a very stylish refrigerator and works as well as it’s beautiful too! Just wish Samsung had better water filters. None of the newer ones do! That’s the only draw back.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Rios review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our new refrigerator. Easy to use and lots of room and plenty of ice. Delivery and installation was professional and timely.
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 4 out of 5 stars
More storage in main compartment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish there was more space in the main refrigeration compartment. The ice container takes up a lot of space in the main refrigeration compartment. I love the pitcher feature. The color is beautiful; it's the deep charcoal colored finish. The door in door is not used by my family much. It would be if there q was more storage in the main compartment, but, I need that space for other things besides beverages.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend Rated 4 out of 5 stars
Good fridge sofar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a great fridge sofar. Nice to have drinks in the door. Kinda limited shelf placements though and door trays are not tall enough for some condiments
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 3 out of 5 stars
Pretty good Refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good refrigerator the water pitcher leaks in the ice machine doesn’t work as well as I would’ve expected
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NOMAD! I have this link (https://bit.ly/3fxQNv0) that I believe can help you with your ice maker not working properly. ^Jecca
- Pros mentioned:Temperature control
Rated 5 out of 5 stars
Great fridge, fast free delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge. Was easy to install, don’t forget to purge the water- about 2 gallons before drinking the water/ice-as recommended. Compressor is super quiet, nice interior Led lighting. Wife loves the flex drawer- can operate in a range of Temps. And loves the flex drawer adjustable organizer. The door within a door feature is super cool, if you’re in to that stuff. And the price at BB beat out the other home stores, fast free delivery- would of had to wait 14-17 days with other stores- only took 4 day’s delivery to my front door- thank you BB!
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
Beautiful Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator. Easy to use. Holds the temperature beautifully. Has all the bells and whistles you need. So far so good with everything in it.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend Rated 5 out of 5 stars
Very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality seems to be very good. Will know for sure in years from now, but so far, I love it. Can connect to your SmartThings, but make sure to use Android phones for that. Does NOT work with iPhone, at least right now.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Phenomenal Spacious Fridge!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great price and delivery was on time I highly recommend this if you need appliances.This refrigerator is everything I've ever wanted from the French Doors to the beverage drawer to a huge capacity freezer drawer and the large capacity fridge compartment, just perfect.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendBrand response from Samsung
Posted .We are so ecstatic for you, rnsj! It's wonderful to hear that you have found exactly what you wanted and needed in this refrigerator. ^Jecca
- Cons mentioned:Ice maker
Rated 4 out of 5 stars
Enjoy the drink drawer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice refrigerator. Pros: Middle drawer great for drinks. The panel door is really nice. Cons: Had a real hard time figuring out how to get the freezer off of the display mode. I lost an entire freezer woth of food. I did not appreciate that at all. The crush ice not good. If you really enjoy good crushed ice, this one doen't do the best job, and throws the ice everywhere.
I would recommend this to a friend - Pros mentioned:Size, Space
Rated 5 out of 5 stars
Perfect!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator has soo much space! Size is good too. Overall excellent refrigerator
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is very sleek. It is also spacious and well laid out. Runs quiet. The freezer is also spacious. Loving it!!
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend - Pros mentioned:Food showcase, Space
Rated 5 out of 5 stars
excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, I love the middle drawer, there is a lot of space to place everything, ant the food showcase door is very convient
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 3 out of 5 stars
Beautiful
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beautiful fridge. The freezer is an issue. It has a leak on the seals and I constantly need to break ice buildup on the ice dispenser motor.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for taking the time to share your experience, here is a link that will help resolve your concerns https://bit.ly/35mopaQ ^Ty
Rated 5 out of 5 stars
The space!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is huge. It has a ton of room inside. We grocery shop and the thing still looks empty! Really nice features and holds a ton of stuff. It looks nice too. Replaced a Kitchen Aid 5 drawer that kept breaking. No issues with this fridge so far.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend- Pros mentioned:Temperature control
Rated 5 out of 5 stars
Worth the wait!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We unfortunately waited just over a month to get it but it was worth the wait. This unit replaced ~ 20 year old side x side. First off, this unit runs so quite! Beyond that, we love the features such as the auto-fill water picture used for filling our coffeemaker with filter water each morning. Additionally, the flexibility with a temperature adjustable drawer is amazing as it allows us to be ready for everyday needs of storing deli items but them we can rapidly change the drawer to hold beverages and appetizes for hosting events.
This review is from Samsung - 27.8 Cu. Ft. 4-Door French Door Refrigerator with Food Showcase - Tuscan Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like just about everything about this fridge. Especially the drawer, which has been a surprisingly great feature. The only drawback is that the shelves are a little shorter because of the drawer, but it takes some getting used to. Highly recommend it.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 4 out of 5 stars
Good product for a small family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get to stuff. Larger freezer. Found the area at the top smaller for storing juice, milk etc. Love the water pitcher idea. Not suitable for a big family. Very attractive.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 1 out of 5 stars
Broken ice maker, again!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really were Hesitant on purchasing another Samsung fridge, as the ice maker on our first Samsung fridge died in 2 years. The salesman said they have since fixed the issue. Well, here we are almost 3 years later and the ice maker is broken! I called Samsung, they said sorry here’s a list of 3rd party companies we work with. You will need to pay out of pocket to fix it, we can’t do anything for you. After doing some research this is a common issue with them, so common there is a lawsuit against Samsung. I now have 2 non functioning ice makers. Do not buy! We are spreading the word as far as we can.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CheyenneD,
We understand your disappointment with your fridge's ice maker. All we want is to get you assisted.
Please follow the directions on this link, select the bullet that connects to your experience to read the information, and watch the full video for tips.
The ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146567936) to help our team pull up your information when you message us.
Thank you.
-Kimberly































