Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with this refrigerator! It has so much room! I love the flex drawer! I have it as a fridge, but I like that I can have more freezer space if i need it. I really like the water/ice in the door. And the pitcher inside is great for filling 2 or 3 glasses at a time!
I would recommend this to a friend - Cons mentioned:Ice maker
Nice fridge, terrible ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great, but the ice maker has frozen over and refused to give ice multiple times. I've had it serviced twice already, and it keeps breaking. I am so glad I got geek squad protection, because this keeps needing to be repaired.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great but the water pitcher leaks. We got a new one under warranty and it also leaks when pouring. Other than that everything is great lots of room super quiet and looks great.
I would recommend this to a friend Very happy with my fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aesthetically, this fridge is beautiful. More than enough room for a family of 4.
I would recommend this to a friendLarge open fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that you can open either door, and close either one. Lots of space for everything. Would highly recommend this fridge.
I would recommend this to a friend- Pros mentioned:Space
Great Refridgerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge did not disappoint. You have to be a little bit creative with the Refrigerator part. Some space is lost especially for tall items. But I made it work. One of the top shelves I have standing up. That allows me to place the tall items on the lower shelf. Enjoy the drawer and the door within the door. Freezer is very roomy. Very nice product.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback with us! We are happy to hear that you're getting great use out of your refrigerator. ^Lo
- Cons mentioned:Shelf adjustability
good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves aren't very adjustable for tall things and it takes a full 24 hours for the freezer to reach the right temp. Luckily we have a freezer in the garage so it wasn't a problem. Otherwise so far so good.
I would recommend this to a friend - Cons mentioned:Ice maker
Lots of room in the fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty big , but getting ice takes for ever!!!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nineah,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144611553
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Space
Nice fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cools awesome, great space. I had horrible service w the delivery and the delivery people damage some things in my house. At this point I feel getting delivery from these 3rd party companies needs to be reassessed. Overall happy w fridge.
I would recommend this to a friend Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the refrigerator. The drawer is very helpful. It would be helpful to have suggested ways to organize. Pictures.
I would recommend this to a friend- Pros mentioned:Space
Nice replacement to our 27yo fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While thw shelf spacin in the fridge and doors seems smaller than our older one. The extra freezer space an water pitcher, make it easier to deal with. My wife loves it so it's all good.
I would recommend this to a friend Great looking and finctioning Fridge and Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only comment other than we love it is that it takes about 48 hours for freezer to get up to temp.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time out of your busy day to share your experience with us, RLREM. ^Lo
- Cons mentioned:Ice maker
Not happy with the ice maker
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker on this fridge is just horrible. The quality of the ice is terrible and after every use water will just drip down the ice maker area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We all know that a good working refrigerator is everything, MadlenP.
For the ice maker to operate properly, the water pressure of 20 psi and 125 psi (138 and 862 kPa) is required.
Here are links and videos about:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
The below link is the user manual for your model. Turn page 52 (Ice Maker), page 62 (Water/Ice dispenser), and pages 63-64 (Ice Maker) for reference: https://downloadcenter.samsung.com/content/UM/202106/20210623134152966/FDR_AW3-14_FL_DA68-03833B-02_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145346929), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Ice maker
Not dad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its alright, not as good as I thought it was going to be. Style is fine I like that but it feels cheaply made. This water dispenser is very basic, my 14 year old one had a better one. I am satisfied with it..
I would recommend this to a friend Great frisge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great fridge so far. Really like the water pitcher in the door.
I would recommend this to a friendBrand response from Samsung
Posted .Hey Wesleyj84! I love the water pitcher too! It's great to hear how happy you are with this refrigerator. ^Jecca
Looks nice and stays clean no finger prints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice finish, extra draw is useful. Main fridge could be a little bigger
I would recommend this to a friend- Pros mentioned:Space
Really good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good refrigerator keeps everything nice and cold lots of space. Would give 5 star but can't hook it up yo generator when power is out it trips it and generator can run our other brand no problem.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Novak92, congratulations on your new Samsung Refrigerator and appreciate you sharing your review. I am glad to see that you are enjoying your new machine. We welcome you to our Samsung family. ^Brad
- Pros mentioned:Space
Best I've ever owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator because I don't have guess what's in it. Everything is at eye level in the fridge and the freezer is deep and easy to organize. While my grandchildren visited me the third drawer came in handy. It is easy for them to reach and roomy enough for all their snacks.
I would recommend this to a friend - Pros mentioned:Space
Great Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge and we love it. Plenty of space for storage of various food items. Water dispenser produces clean filtered water. Freezer area huge. Bought is during the tax free weekend saved some money there. Best Buy scheduled and delivered it within 4 days of purchase . Hauled away my old fridge. Worked out great.
I would recommend this to a friend - Pros mentioned:Fingerprint resistance, Space
Love the new Refrigerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Nice, no fingerprints, a lot of space. Thanks
I would recommend this to a friend