Customer Ratings & Reviews
- Model:
- RF28R7351SR
- |
- SKU:
- 6323227
Customer reviews
Rating 4.4 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Storage Capacity4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Rated 5 out of 5 stars
Such an amazing feidge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much room in this fridge! Water and ice work great. Flex door is great for son’s food and defrosting. I’m able to meal prep everything and have tons of room as opposed to the old side by side where one day would fill it. It also tells me in the app if my son has opened a door and left it open so food doesn’t spoil.
I would recommend this to a friend Rated 5 out of 5 stars
Samsung 27.8, 4 -Door French Door Refrig.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went shopping only bc our other one lost the compressor. So we went looking after doing some reseach on the Samsung. Found the Samsung was what we wanted. Decided on the Black Stainless steel. Made sure all demensions were correct. Found an issue upon coming thru the door way. the Door way was over 36 " wide. The demensions did not take into consideration the indoor water part stuck out 1 " more. They ended up removing the left side French Door to get it all inside. Once in and put back together all went perfect. By the next morning everything was Cold, ice made, etc. We have had it about 1 month with no problems at all. Delivery was 2 days after we bought it. The #rd party delivery people were the Best ever bc they went ablve and beyond to get the Refrig inside our home. You can not go wrong with Samsung and BestBuy!
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Great frig., with extra items..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New design has good ideas, inside water container great idea, cooler in frig. Keeps every thing cold and no lack of ice, Good design..
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend- Pros mentioned:Space
Rated 5 out of 5 stars
Great Big Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this Fridge about a month ago. So far so good. They’re is a ton of room for our groceries and frozen items. Delivery was prompt and the guys were courteous and extremely helpful in moving my old Fridge. I get all my major appliances at Best Buy and have never been disappointed.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend - Pros mentioned:Space
Rated 4 out of 5 stars
extra space for beverages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we are really enjoying this refrigerator and the available space, not to mention the flex drawer where we are able to keep a good variety of beverages nice and cold. Drawbacks so far are the slowness of the ice maker and not a lot of space for condiments.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Good Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We like the internal water pitcher, and we’re using it more then we thought. The ‘4th’ drawer with the adjustable slides is working out great. So far there are no regrets at all. Best Buy was great in matching the Costco price. Delivery was very easy and seem less.
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 5 out of 5 stars
Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator for the money. Had some problem with the ice maker and required service and part replacement after 10 months. The upper tray in freezer is poorly designed and a newly replaced tray did not solve the problem. However the rest of the refrigerator works great.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend Rated 5 out of 5 stars
I LOVE this refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so happy with my new Samsung refrigerator. I love the ice/water in the door. I love the water pitcher in the refrigerator that refills itself. I love the chill drawer and the cool little door that pops open with a push of the button without opening the whole refrigerator. I'm very happy with my purchase.
I would recommend this to a friendRated 5 out of 5 stars
SAMSUNG.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE HAD TO REPLACE OUR OTHER SAMSUNG WITH THIS NEW MODEL.WE LOVE OUR NEW SAMSUNG/FRIDGE-THANK YOU BEST-BUY!!! AND THANK YOU SAMSUNG!!
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend- Pros mentioned:Space
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obviously it is brand new and works beautifully which is awesome. However it is very, very spacious. The only draw back is I cannot figure out how to make the pitcher fill with water, but its not a big enough issue to take away any stars. I would defiantly buy this fridge again.
I would recommend this to a friend Rated 5 out of 5 stars
It everything that we wanted in refrigeration
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator provides quick access to deli drawer, most frequently used beverages and holds what we need for our life style.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Awesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not have picked a better fridge! From the showcase door to the rapid fill water pitcher, it’s perfect.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
I love this refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The selling point for me was the automatic fill infuser pitcher. I drink a lot of water and it’s nice to have this infusion pitcher
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator, however it is not finger proof resistant as it's supposed to be.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Surprising amount of fridge space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cubic feet measurements don't always depict how the space is utilized in a fridge. This model has a terrific interior design.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 4 out of 5 stars
Expensive Fridge with Icemaker issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For one of the most expensive fridges I have had the same issue alot of other users have had on the Icemaker. I wish I would of reviewed the Fridge more beforehand as the icemaker if kept on all the time will eventually over drip water due to design and cause the icemaker to freeze up. Thats mean the icemaker is uanble to dispense any ice and you cannot remove the icemaker to clear it up. The only options you have are to completely defrost the entire fridge for several days until it melts or use a big steamer (not a little handheld version) to melt the ice enough to be able to remove the ice drawer. Samsung is well aware of the issue though they will play dumb and try to have you update the firmware or reset the app which does nothing.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend- Cons mentioned:Ice maker, Noise level
Rated 2 out of 5 stars
Disappointing (I was hyped)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has sudden loud noises that wake me up at night due to ice from what it sounds like. Also, the water and ice come out very slow. The whole door opens when you try to open the quick access door so you have to separate it with your hands. I feel like I wasted so much money for looks. Great idea for the fridge, but the execution on the product doesn’t seem the be there. If you can live with that then great.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having issues with your refrigerator as it makes loud noises during nighttime, the water and ice come out very slow and the whole door opens when you try to open the quick access door. We do apologize for the inconvenience this has caused you and we appreciate your patience in dealing with the situation. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues. Just click on "Water dispenses slowly" to guide you on the troubleshooting steps.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01209062/ for the ice dispenser issues. Just click on "Ice does not dispense" to help you fix the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144364921.
-Noraina
Rated 3 out of 5 stars
Not as spacious as I had thought
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is ok. We tend to have a lot of gallon containers and you can only fit two in it at one time. We may be able to adjust the shelves, but then that would make the other items difficult to fit. It’s ok overall, but isn’t has totally spacious and I had thought it would be.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator and we welcome you to the family. We are sure that you are going to thoroughly enjoy this machine. We thank you for choosing Samsung. ^Brad
Rated 5 out of 5 stars
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the middle drawer and it’s versatility on changing from fridge to freezer and the adjustable sections
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Great refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the auto water pitcher . Wish it had a little more room for tall containers ( soda bottles) . Love the middle drawer .
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend































