Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
French door refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Love the bonus front door, easy to get to everyday things, and the water pitcher fills up on its own so you don't have to open the whole refrigerator. Very roomy. Nice upgraded style.
I would recommend this to a friend - Pros mentioned:Space
Big and lots of space! Noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this great fridge. Its big and has a lot of space and I love the bottom freezer and Flexzone. I notice that is noisy sometimes, I don't know it is the Ice maker or ice that drops. But overall is good and hope to last.
I would recommend this to a friend great refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the French doors. Every thing seems to be working fine.
I would recommend this to a friend- Pros mentioned:Space
Samsung 4 door Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Samsung refrigerator. The middle drawer is a real plus. Bottom drawer freezer holds so much more than my old side by side frig. The only negative is the outside is not fingerprint proof.
I would recommend this to a friend - Cons mentioned:Shelf adjustability
I love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact that in order to clean the bottom shelf. If there's a spill. You literally have to remove the entire bottom row.( had to find on YouTube)The glass shelf does not lift up like traditional refrigerators.
I would recommend this to a friend Great color lots of room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with the room and the color. Delivery went great !!
I would recommend this to a friend- Pros mentioned:Space
LoveIt
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! So much room. Really like the additional drawer for drinks, cheeses, etc. Only complaint is it does get fingerprints very easily even though it says it is fingerprint resistant.
I would recommend this to a friend owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.even though I ordered the one with the computerized door
I would recommend this to a friend- Pros mentioned:Space
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent great refrigerator. I love it very roomy A lot of places to store food but two of them great definitely recommend to anyone.
I would recommend this to a friend Looks great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Rueben noticed a dent in the door and will replace it.
I would recommend this to a friendThe Best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is simply the best! The people and the products can't be beat!
No, I would not recommend this to a friendLess than a week old, bug am enjoying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only used less than a week but am happy with the refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .We're happy that you're happy, BEGC! Thanks for sharing. ^Jecca
- Cons mentioned:Ice maker
Icemaker Quit after 10 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge isn't even a year old and the ice maker has already stopped working. We learned that even though we purchased a 5-year geek squad protection policy, Best Buy wouldn't help with the issue while it was still under manufacturer warranty. So, beware that if you buy a 5-year warranty, you're really only getting 4. Then, Samsung wouldn't send anyone out to fix our fridge. We have to coordinate Best Buy picking up our old fridge and trying to get a new one. In addition to the ice maker, be cautioned that the water pitcher cannot go in the dishwasher. It will melt! I was able to reshape it thanks to a Youtube video, but it's never been the same. Also, be careful when removing the pitcher because if the rubber piece falls off of the spout it will no longer work. We did not end up liking/using the water pitcher as much as we thought we would. Even though the process has been a pain, I'm glad we are exchanging this for a new fridge. I would not buy again or recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144754282
^^Ross
Love this fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month we have nothing bad to say about this refrigerator.
I would recommend this to a friendNice fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Self refilling water pitcher is awesome. Game changer.
I would recommend this to a friend- Cons mentioned:Ice maker
Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker got stuck once but very pleased with the fridge - I like it even better than the Sub Zero I had removed. I love the showcase!
I would recommend this to a friend - Cons mentioned:Ice maker
Don't buy this Model - Has faulty ICE maker
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Jun 2021 for my new home. I was very excited for new home plus the Refrigerator. but soon my excitement came to end when there was not ICE for my friends on weekend party. I was surprised so i called Samsun guy. He checked and replaced one by one all three parts ICE Maker, Moter, and PCB main panel which is behind the Refrigerator.. I said you almost changed my Refrigerator only. But again after two month again this happen for another party ICE maker stop making ICE. I called the guy again and same guy came and did Hard Reset from the back panel. when i asked if if this happen again can I do it myself. he said no you need to raise Service Request again. That mean i have to raise service request to hard reset if i need ICE again from my Refrigerator... Unfortunately, after that it started making an ICE, but soon when i used all the ICE, it stopped again.. Basically either Bestbuy gave me faulty Model or Samsung has issue in this model and not accepting it. And as customer, I dont know whom to contact and get my whole refrigerator replaced...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we completely understand how important it is to have your refrigerator working as designed. We are here to help. We would love to speak with you further about the concerns you are having with your ice maker. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144132880) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Space
Solid Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased because our first fridge we ordered wouldn’t fit up the stairs. This one was smaller than the one we wanted but ended up being perfect. This one hold so much more than our older bigger fridge did.
I would recommend this to a friend So far loving this fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the refrigerator is wonderful and it is beautiful.
I would recommend this to a friend- Cons mentioned:Ice maker
Good basic fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice basic fridge. Keeps things cold/frozen in the hot Florida temps. Ice maker is consistent but slow. Limited ice options.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Eric, I want to congratulate you on your new Samsung Refrigerator and really appreciate you sharing your customer experience. We are excited to know that you are happy with your purchase and glad to have you a part of our family. Thank you for choosing Samsung in your home. ^Brad