Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Awesome Fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of room for storage. Love the middle drawer. Looks great.
I would recommend this to a friendBrand response from Samsung
Posted .I love the middle drawer too, Frank! Thanks for the 5 stars. ^Jecca
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product so far, have had it only for one week
I would recommend this to a friendnice looking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good, and works well so far. Nice customer service.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad you're happy, karol841984! Thank you for the 5 stars. ^Jecca
Samsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Looks nice installed. Happy with appliances.
I would recommend this to a friend- Cons mentioned:Ice maker
Ice Maker doesn’t work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beautiful refrigerator but the ice maker and filtered water do not work. My ice maker stopped working almost immediately after we bought it. We had it serviced, it worked for about a day and the filtered water completely stopped working. Super disappointed considering the price of this appliance. The ice maker issue is known to Samsung and Best Buy. If you need an ice maker that works, do NOT buy this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there glocampbell,
I see you are needing assistance with your Samsung Refrigerator ice maker and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143061009. We thank you for being a part of the Samsung family. ^Brad
No regrets. Best fridge I ever had.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, I love the fridge. Best features for the money.
I would recommend this to a friendVery very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure enjoy the double door for easy access to my products
I would recommend this to a friendGood fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is quick and the water jug in the door is awesome!!
I would recommend this to a friendBEutiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. I like the color and the functions inside.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is excited to hear that you're getting great use out of this fridge, Anirak. ^Lo
love my new fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase was exactly what I expected and wanted.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. The automatic fill water pitcher is a bonus.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great perfect for me No trouble what so ever
I would recommend this to a friendGood so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had this installed and it seems to be working fine.
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung French Door refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks as good as the picture. The only thing we don't like is is doesn't make a lot of ice like the old one did
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Maltipoo, thank you for your feedback on your Samsung Refrigerator. I am so glad you are loving the looks of your unit. We thank you for choosing Samsung and being a part of our community. ^Brad
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new features comes in great colors great side doors
I would recommend this to a friendBrand response from Samsung
Posted .A great refrigerator for a great customer like you, goozher! ^Jecca
- Pros mentioned:Fingerprint resistance
great size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only had for a month but so far so good first samsung appl. not to bad. Little tricky how the to set up the temps. but figured it out. The third draw is nice and the non-fingerprint doors are much nicer then our older fridge.
I would recommend this to a friend - Pros mentioned:Space
Spacious and worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely spacious and there does not seem to be problems with the ice maker as in previous versions. the auto refillable water pitcher is amazing. Got it in sale and worth it
I would recommend this to a friend Excellent refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A much needed and excellent addition to our office
I would recommend this to a friendExtremely good frig/freezer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look the product. Wife is extremely satisfied with it.
I would recommend this to a friendFreezer and Flexzone Never Worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 5 days to get it delivered after purchase. Still, four hours after delivery the freezer and flexzone drawer never functioned and the temp never cooled. The refrigerator portion worked fine. After further review decided to have it picked up. That took another 7 days of this giant steel brick in our home. We are now hearing of others having this same or similar issues. Samsung is known for its quality electronics. This would’ve been our first refrigerator from them. We are re-evaluating that brand of refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pna1235,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize for the inconvenience that you are having cooling issues with the freezer and FlexZone Drawer. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking these links for a basic troubleshooting guide to resolve your inconvenience.
Freezer or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144321953
Thank you for choosing Samsung. Have a great day.
-Trisha-
