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Customer Ratings & Reviews

Your price for this item is $2,267.99
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The comparable value price is $3,239.99

Customer reviews

Rating 4.4 out of 5 stars with 2300 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,300 reviews
  • Pros mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is exactly what I had wanted. We keep cucumbers in the water infuser and it is so nice to have the pitcher always ready! The fingerprint resistance is also a big plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the drawer for quick cooling. Window in door convenient for often used items. Soacious freezer. Ice and water in door is convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Food showcase

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the food showcase. And the flex drawer is great for keeping drinks extra cold. The pitcher is already starting to crack and i only hand wash it. That would be the only bad part.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, love this refrigerator. It looks great, has lots of room, I love the water pitcher feature, and the organization it allows is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator/freezer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the middle drawer, and the quick open door.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    NEW ice maker in this 2019 model

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous Samsung models had ice maker issues constantly freezing up and 1000’s of complaints. This model has a new updated ice maker. So far no issues at all

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is overall very good. I have a little issue with the ice despenser, but I will get use to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints yet. The fridge is pretty epic.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy Rocks, Samsung does not

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it were not for a lack of support by Samsung this would be a decent refrigerator. A couple of days after receiving my new fridge I noticed an issue with the finish in the dispenser opening. I reached out to Samsung and was informed they do not warranty the finish even for a day, that's correct, not for one day on a fridge in this price range. Thankfully when I reached out to Best Buy they were very responsive. It was only one part with an issue but Best Buy sent an entire new fridge to replace the defective one. With my consent, they just swapped out the one door since everything else was fine and guess what, the new door had an identical issue. So, it would seem there is a manufacturing issue and as previously stated, Samsung does not care. The fridge does have a lot of great features but, after the small issue I had I researched the issue and found that Samsung has had a litany of issues with this finish. So, I would highly recommend Best Buy, they have been awesome! I would absolutely discourage purchasing anything Samsung after this, they do not support their products even when it's a manufacturing issue.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TXnJC.

      We apologize that your experience with the 27.8 cu. ft. 4-Door French Door Refrigerator with Food Showcase Fingerprint Resistant was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.

      If repair is needed, please take note of your warranty coverage:

      https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144633463

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    What a great refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During these stressful uncertain times, the last thing I needed was for my refrigerator to quit working. While many people may think to go to some of the big hardware stores my first thought was Best Buy! I have bought several appliances and they have always done me right. The salesman helped me look at the features of each brand and in the end, I choose a Samsung 4 door French door model. It has all the features we were wanting and then some. The freshwater pitcher has been a pleasant surprise. But in the end, I want to thank the salesman at my local Best Buy store for going above and beyond to help us out when we needed a refrigerator so quick you made it happen!

    I would recommend this to a friend
  • Pros mentioned:
    Food showcase

    Rated 5 out of 5 stars

    Samsung Frig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the refrigerator was dented on delivery it is a great unit. Really like indoor pitcher you can infuse water that is constantly filled. food showcase is a cool feature also.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Good value item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well only thing I’ve noticed is that in door pitcher can be finicky about refilling itself. Fridge itself is quiet.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Great fridge,terrible ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, terrible ice maker. Ice is very cloudy and takes forever to dispense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is excelente purchase, and work fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a beautiful fridge, and it does everything it is supposed to do. We’re not going to take away a star for this, but the color in the picture is extremely deceiving. At most, it has a hint of this shade. And in very specific lighting. It just looks like stainless steel. It’s a good thing we did not have our hearts set on this exact shade. Another thing is that it does not come with a waterline, Best Buy tries to sell you one on the spot for $42. We had our own from our previous fridge but they would not install it and how to do it ourselves. Overall we are very happy with the fridge, quality, performance, and everything else. Just beware of these things.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Very nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much room for tall products. Freezer is a little awkward since you have to dig to find stuff

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for sharing your thoughts on this refrigerator, Des120501! Samsung uses feedback from our customers to help improve our future products. ^Jecca Samsung

  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Mary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. So much space and organization. Want to buy the stove now!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge, the only thing that I've found do far is the pour for the water infuser in the door. I have to pour over the sink because it leaks out and makes a mess when I pour.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so happy with my refrigerator I would recommended

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      If you're happy, we're happy! Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    So far so good, great features!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is plenty of room in both the refrigerator and freezer sections, and the flexible shelves allow for taller items as well as large food platters.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Zozo, we are happy that you are loving your new Samsung Refrigerator and appreciate you for sharing your review. I want to welcome you to our family and thank you for choosing Samsung. ^Brad Samsung