Customer Ratings & Reviews
- Model:
- RF28R7351SR
- |
- SKU:
- 6323227
Customer reviews
Rating 4.4 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Storage Capacity4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Rated 5 out of 5 stars
Best fridge purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely thrilled with this purchase! I have never had a refrigerator with this much space. The flex zone is a godsend.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Is really good Refrigerator nice space for the foo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is really nice refrigerator, enough space for the food , every thing looks like open , the big bottles fix in it pretty good. The extra drawer is amazing. I like a lot
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 5 out of 5 stars
Great!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge! Looks Amazing! Cools Great! Wish you could get ice out without having to use the dispensor through the door.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for taking a moment to leave an awesome review, BDB72! I understand how valuable time is, and it says a lot that you would spend a little of yours to tell us what you love about your new Samsung refrigerator! ^Shay
Rated 3 out of 5 stars
The style is great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly everything is great but the flex zone should be eliminated so the top fridge could be expanded for more space.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Showtime. ^Lo
- Cons mentioned:Ice maker
Rated 3 out of 5 stars
Decent fridge, info re: the ice maker
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sales person tried selling us on the Amazzzzzing ice maker (don't be mislead and believe that the ice maker is something to write home about) because it isn't!!!! We still have to use our hands and get the ice out :( not worth the hype and especially the amount of $ we spent!!!! Keep looking
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello mandyl1976,
Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with the ice maker as you need to use your hands to get the ice out. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01209062/ to guide you on the issue. Just click on "Ice does not dispense" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144296309.
-Noraina
- Pros mentioned:Space
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had my new refrigerator for a few months, I really like it. It has lots of room and I was surprised on how much room the freezer has.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
We love this fridge!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As two chefs in the house this fridge is perfect for our home. Plenty of storage space and perfect for holiday get togethers and cookouts!
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend Rated 4 out of 5 stars
Awesome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product with great quality and design and always Samsung brands are best.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Srini, I am glad you are enjoying your Samsung Refrigerator. I am so appreciative of your feedback and will forward it to my design team in hopes of improving our products. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Space
Rated 4 out of 5 stars
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are very satisfied with the space the refrigerator offers.
I would recommend this to a friend Rated 5 out of 5 stars
Good deal for a upper-mid grade fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic fridge. Great features for the price level. We love the auto fill pitcher, and I do believe my husband will finally abandon single serve plastic water bottles! Another fave feature is the door within a door, that has been very useful. We got the Flex drawer and find that in deli mode, it’s still cool enough for a few beverages. The freezer has been working like a champ, keeping to 0 degrees without issue. Some minor frosting on the top drawer of the freezer, nothing to be concerned about at this point.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung door in a door
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just installed. did have to wait 2 months, but it appears to be worth the wait! Quiet, extra door is great for just grabbing a drink or a condiment.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features and the size. The only real drawback is the sliding shelf is the only adjustable shelf so you can't have a lot of tall items in the fridge.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Wow Samsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge !!! A great color scheme as well with the new black stainless steel !! Lots of room as well inside !!
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
BeautifulFrig
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my frig. This is the first time buying this type with freezer on the bottom, it’s vey spacious. Love the auto fill pitcher.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend Rated 4 out of 5 stars
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and roomy fridge. Ice maker good. Like the panel door that opens for easy access of the front.
I would recommend this to a friend- Pros mentioned:Space
Rated 5 out of 5 stars
Great service and Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service by Delivery team to setup the refrigerator. Product is very good and my family is satisfied and love this product.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend - Pros mentioned:Space
Rated 4 out of 5 stars
So Roomy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new refrigerator has so much room in it. I can't believe how much fresh fruit I can put in it. I'm very pleased.
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
Best refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Samsung does everything right. Stays organized with well designed compartments; keeps right temperatures; and easy access to frequently obtained items
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
very nice refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not only good in color, but also good because it can put a lot of food and ingredients, and it makes storage neat. Very nice and nice
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friend - Cons mentioned:Ice maker, Shelf adjustability
Rated 1 out of 5 stars
Would NOT recommend!!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy started out great, delivery was on time, everything was good. Then, the freezer would not freeze. I called Best Buy and was told that because there was no technician in the area, they could not help me, that I had to call Samsung. I called, they sent someone out, he changed the circuit board and the freezer started working, but the compressor was louder than the one on our dying fridge. As I was within my return window, this fridge went back, and the refund so far, has been smooth. The shelves cannot be moved so storing multiple tall items is not a possibility.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for choosing Samsung for your refrigerator. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille































