Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Icebox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the convience door ... has lots of space. Water, cube ice and crushed ice makes life easier
I would recommend this to a friend - Pros mentioned:Space
Very satisfied!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our whirlpool fridge after 10+ years, and very happy with our new samsung fridge plus its spacious.
I would recommend this to a friend - Pros mentioned:Size
Much more convenient than side-by-side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My previous fridge was side-by-side about the same size, this one is much more convenient.
I would recommend this to a friend - Cons mentioned:Ice maker
6 weeks in, working well.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works well. Love the water jug inside, love the third drawer. Wish the water dispenser was a little faster.
I would recommend this to a friend Best fridge I’ve owned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited a while before posting a review. Love the flexibility of having frequently used items (cold drinks) at hand without having to open up the whole fridge. So far has worked flawlessly. changing the water filter is so easy compared to my old fridge where you had to move a bunch of stuff and reach way back into a corner. The accessibility of the water filter on this model is right in front - easy to reach and install.
I would recommend this to a friendExcellent features all working well.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We took our time researching before deciding on this Samsung. It has been operating now for about a month and we are still getting used to is but am extremely satisfied. Some of the features we had doubts about our using have become favorites. My only complaint is that the warranty started from the purchase date rather than delivery date. I tried to change this but was unable. Seems unreasonable as I doubt it would go bad in the warehouse. Other than that, not a Samsung problem, we are completely satisfied.
I would recommend this to a friend- Pros mentioned:Space
Changed my life forever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing refrigerator. My family enjoys having it and the extra spaces is definitely a plus. Bravo Samsung
I would recommend this to a friend - Pros mentioned:Size
Fridge with a lot of room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is huge! Very quite to. I love the middle draw and its ability to go between cold and freeze.
I would recommend this to a friend What we were looking for.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was a good and smart purchase. We love all the features it has to offer, flex one and build in refillable water pitcher, with a lot more space than our last one. The only thing we don't like about it is the alarm when the door is open to long. Other than that this is a great buy for the price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Mike! Its great to hear they you are enjoying the refrigerator. When the Alarm light is illuminated.. the Door alarm is On.
To disable to door alarm press the alarm key on your control panel ^Nic
- Pros mentioned:Space
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Fridge. Enjoy it better than I thought we would. Plenty of space. Love the filtered water
I would recommend this to a friend - Pros mentioned:Space
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of space, adjustable shelves, single wine rack in middle drawer and two shelves in the freezer.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there DadnotGamer, I want to congratulate you on your new Samsung Refrigerator and really appreciate your great feedback. Welcome to our Samsung family. ^Brad
- Pros mentioned:Space
Great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love the 3rd door . Is great for storing large items with loosing space in tbe fridge .
I would recommend this to a friend - Cons mentioned:Ice maker
Beautiful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The ice maker can be messy, but, otherwise it is an awesome fridge. It is challenging to organize but works well.
I would recommend this to a friend - Pros mentioned:Size
Good refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator looks good and so far works as advertised.
I would recommend this to a friend - Cons mentioned:Ice maker
SAMSUNG FRIDGE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ICE DOES NOT COME OUT CUBED IT CRUSHES IT AND THERE IS LOTS OF SNOW ICE AROUND OUTSIDE OF CUP, THE WATER DISPENSER FILLED UP AND WITHIN A WEEK HAD MOLD GROWING IN IT, FILTER NOT WORKING RIGHT DO NOT EVEN KNOW IF THE DELIVERY GUY PUT IT IN HE SAID HE DID BUT DID NOT SEE FILTER OR PACKAGE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SHANNON, I see you are needing assistance with your new Samsung Refrigerator and realize you're having some concerns with your ice/water dispenser. I would love the opportunity to chat and see how we can improve your experience. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143257694. We thank you for being a part of the Samsung family. ^Brad
Stylish elegance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roomy functionality, great design and capabilities
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful refrigerator! Easy to use and keep clean. I especially like the right door that opens to access drinks only.
I would recommend this to a friend- Cons mentioned:Reliability
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for a year and a half and it has quit working and the warranty expired 6 months after we got it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We genuinely value your refrigerator convenience. Our goal is to help you out, JodyA.
It would be awesome if you could tell us more about the refrigerator so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147072800, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Size
So purdy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly can’t take my eyes off this fridge. It’s large but still small for a family of 6 worh a million condiments. But it is a beaut
I would recommend this to a friend Beautiful Fridge, Annoying Sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is beautiful and very functional. It makes loud knocking sounds all the time and Samsung lies and says it is normal and will go away after a week or two. I strongly suggest a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MouseLuv,
Thank you so much for reaching out to share your concern regarding the refrigerator. I appreciate that you find the fridge beautiful and very functional. And I understand your disappointment and I apologize if you are experiencing noise with our product. Samsung always intends to provide great products and satisfaction to our customers. We will make sure to take action to improve our services so it will not happen again.
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144414584
^Mila