Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional and spacious and looks great in the kitchen
I would recommend this to a friendBrand response from Samsung
Posted .Hey Ahmad! Samsung is thrilled that you're so pleased with the refrigerator. ^Jecca
- Pros mentioned:Space
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge with plenty of room. Love the front door
I would recommend this to a friend - Pros mentioned:Space
Lots of room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator! Lots of space! Like all of the doors.
I would recommend this to a friend - Cons mentioned:Shelf adjustability
Not enough space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the extra drawer for dairy products but has no space at all, shelfs can't move and they aren't high enough to fit a gallon of milk or a 1/2 gallon carton of juice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with organizing your Samsung Refrigerator and I would like ot help. I have located some helpful information on our best practices. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
Beautiful smooth fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great look. Like the double door. Samsung always great. Just FYI - Our design faux pas....its near a door against a wall & the water filter juts out & hits the molding when you open the door so it doesn't open all the way. .
I would recommend this to a friend- Pros mentioned:Space
Love this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room in this refrigerator. Easy to keep clean
I would recommend this to a friend Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had good experience with Best Buy Cary appliance team, the right show case door had some issues and they promised to replace the door, waiting for thier further response.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, replace a whirlpool that was loud and noisy from day one.only noise this makes is when ice drops. The delivery guys were fantastic and were able to deal with going to our back door with ease because the front door would have been tight and I have French doors in the back
I would recommend this to a friendToo many features?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is almost nothing information overload when trying to learn all the advanced features that are included. So far we are pleased with the only negative being we can’t fit everything in the door compartments that we could in our old one.
I would recommend this to a friend- Cons mentioned:Ice maker
Could have been better
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biught tbis refrigerator and maybe a couple months after we got it, the icemaker had to be replaced. Theres not enough space for some things like sauce bottles and pitchers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung refrigerator. I am glad that our service professionals were able to resolve your issues in a timely manor. Thank you for choosing Samsung. ^Brad
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's been a great refrigerator, everything works well and looks amazing. It's been about 2 months with no issues that I've seen other Samsung products have had so hoping it stays well for a long time.
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first fridge that was delivered was defective. I went to Best Buy to complain and they exchanged it for me. Other than that I’m happy with the new fridge. Hopefully I don’t have any issues.
I would recommend this to a friend- Pros mentioned:Space
Very functional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great! Things are easily accessible. Lots of space
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for the 5 Stars, Sida. We are proud to have you as a satisfied member of our family. ^Lo
Handles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge overall so far, the crisp led light color and internal water pitcher are great. the installation guys didn’t tighten one of the fridge handles just enough. to make the fridge feel cheap quality when opening it. But once the cause was figured out, took 2 seconds to recitify.
I would recommend this to a friendGreat refridgerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Tons of room and features. High tech, but very capable. Shelving is very smartly done. Four door design is very flexible. Freezer compartment is huge! Black stainless makes me want to replace all my other appliances, it's so good looking.
I would recommend this to a friendLoved it...until I couldn’t access the ice.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig. There is one big glitch. So my area for the frig has cabinet wall on each side and a wall that comes out from that on the left. So since the door can not swing completely wide open on the left side, I can not access the ice door to remove ice. Only through the door can I get ice. There are no rollers (wheels) on back of frig like the front, so I can’t even slide it out a little. One door also closes on me even though the frig is level. Other door stays open. Geek squad sending someone to fix that next week...I hope.
I would recommend this to a friendgreat fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had all stainless app before , i changed all to the new tuscan, and i love the color and the ease of cleaning, Finally no fingerprints , marks etc. a quick swipe and beautiful. I love the different features of this refrigerator, the quick access door, the infused water pitcher the second drawer,
I would recommend this to a friend- Cons mentioned:Ice maker
Fridge is garbage and so is support
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Calling this thing garbage would be too kind to actual garbage. After 11 months, the fridge stopped cooling. The freezer is cold enough, but the fridge won't cool below 50 degrees. I called Samsung and they sent a local company out twice to repair it with no luck. Now it's past 1 year and Samsung is saying it's no longer in warranty even though I originally called at the 11 month mark. Not to mention I've been without a fridge for a month now. I own several other Samsung consumer devices, but I'll never buy another Samsung kitchen appliance. Oh - and the auto-fill pitcher is a cool idea, but it leaks around the edge of it. See the pages of same complaint here https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Auto-Fill-Water-Pitcher-Leaks/td-p/1382114.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142914783. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Space
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really silent. Lots of space and extremely versatile
I would recommend this to a friend - Pros mentioned:Size
Excellent Refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good volume, well organized, love the compartments.
I would recommend this to a friend