Customer Ratings & Reviews
- Model:
- RF28R7351SR
- |
- SKU:
- 6323227
Customer reviews
Rating 4.4 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Storage Capacity4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
2nd Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was our 2nd choice but glad we picked it because it matches the kitchen and other appliances better and was much cheaper priced. Works perfect and the delivery process went smooth.
This review is from Samsung - 27.8 Cu. Ft. 4-Door French Door Refrigerator with Food Showcase - Tuscan Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there 1bad2ss, I want to congratulate you on your new Samsung Refrigerator and appreciate your review. We are glad to see you are enjoying your new machine and thank you for choosing Samsung in your home. ^Brad
Rated 5 out of 5 stars
Pretty good fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works great so far. Getting it hooked up to the wifi was a bit confusing but being able to adjust the middle shelf temperature is a nice feature. The adjustable fridge shelves work with all sorts of products and the Food Showcase Door is great for things like condiments and other quick access foods.
I would recommend this to a friendRated 5 out of 5 stars
Laurie's New Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife really wanted a new refrigerator and this one met all of our requirements and more. We especially love the pop drawer and the filtered water inside the door!! There is so much more room in this refrigerator than in our old one. Thanks!!
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
I LOVE this refrigerator!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The showcase door is so convenient for heavily used items and the extra drawer is perfect for the amount of cold drinks we like to have on hand. The water pitcher is my favorite because it makes it so very simple to add filtered water to our coffee maker.
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 3 out of 5 stars
Freezes up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge but after the first six months, we’ve had nothing but trouble with the ice maker. Freezes up, stops making ice etc... I would not buy it again.
This review is from Samsung - 27.8 Cu. Ft. 4-Door French Door Refrigerator with Food Showcase - Tuscan Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142823308. We thank you for being a part of our growing Samsung family. ^Brad
Rated 4 out of 5 stars
New fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman, was friendly but not the most knowledgeable. Delivery people friendly and careful not to wreck anything and cleaned up when finished! Overall very satisfied so far!
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Benirschke4, congratulations on your new Samsung Refrigerator. I am glad delivery went good for you and that you are loving your machine. Thank you for choosing Samsung in your home. ^Brad
Rated 5 out of 5 stars
Great fridge easy to control with the extra functi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge easy to control and very easy set up.
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 1 out of 5 stars
Endless Problems with Ice Maker
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this refrigerator for 8 months and have had to call for service on the ice maker twice. After three months of use, the cubed ice dispenses crushed ice, there's some water leakage out of the ice maker, and then the ice maker completely freezes over and doesn't dispense anything at all. The repair person replaces the ice maker and then the whole process starts again in three months. To put insult to injury, I need to defrost the ice maker before the repair person comes. But there's not a simple way of defrosting. Each time, I have to unplug the entire unit and find another way to store my perishables. This is the worst!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
- Pros mentioned:Size
Rated 5 out of 5 stars
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space... Works good, looks great!!!!!!!!!
I would recommend this to a friend Rated 5 out of 5 stars
wonderful refrigerator - very happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator, both in design and function is mostly flawless, it is a wonderful product, I would highly recommend to anyone. The only small disappointment is the light over the water dispenser is very dull and does not illuminate the water dispenser.
I would recommend this to a friendRated 4 out of 5 stars
Like it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room and very convienent front door access. Love the refrigerator drawer. Only issue is the auto fill pitcher inside the door is leaking. Samsung is supposed to replace it as it is a known issue.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Great design - keeps things really cold.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this refrigerator. From the color, to the water and ice dispenser, and the door that opens two ways. I'd have to go back in and check out what is the appropriate name but love that feature as you can grab milk or juice without opening up the entire right side door.
This review is from Samsung - 27.8 Cu. Ft. 4-Door French Door Refrigerator with Food Showcase - Tuscan Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this fridge has been perfect for us. Haven’t had any issues with the ice maker or even pouring of the pitcher that’s inside. The only thing I do t like is that the freezer doesn’t start cooling down till after the fridge part and didn’t get completely cold till like day 3.
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is good. The brand is good. The only problem I have experienced is the infused water pitcher leaks when being poured, not in the refrigerator. Best Buy replaced the pitcher and the new one leaks as well. I think it is a design flaw.
I would recommend this to a friendRated 3 out of 5 stars
Looks pretty but not functional
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for christmas and the delivery people refused to put it in the house. Had to leave it in my garage for 2 weeks before they would come back and install. Thought I would like the drawer, not really useful. Very little space inside the fridge and freezer. I'm getting a regular refrigerator next time. Had to change the water filter and the button flashes at you until you change it, well we couldn't get it to stop flashing for 2 weeks. Fridge never keep temp for first month.
This review is from Samsung - 27.8 Cu. Ft. 4-Door French Door Refrigerator with Food Showcase - Tuscan Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lemon! I'd like to provide this link (https://bit.ly/33mdMow) that has some useful information about changing the water filter in your refrigerator. I also have this link (https://bit.ly/36qdbUM) that has what steps to take if ever the refrigerator is not cooling properly. ^Jecca
Rated 4 out of 5 stars
Samsung 27.8 cy ft 4 door French Door
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 27.8 Cy ft 4 Door French door looks great but has some interior space design flaws with shelves that do not fully extend to rear. It gets the job done but again has space concerns.
I would recommend this to a friendRated 4 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, very nice, drawer and easy access door are awesome. Only thing keeping it from 5 stars is the buttons on the ice/water dispenser not easy to switch between
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black stainless steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Yoshua, I would like to congratulate you on your new Samsung Refrigerator. I am glad to hear you are enjoying the unit. We thank you for being a part of our Samsung family. ^Brad
Rated 4 out of 5 stars
Really good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this refrigerator, just no need for the pitcher on the inside of the door. Sounds nice but I’d rather have the extra shelf space. And ice maker is a little slow but not a deal breaker.
I would recommend this to a friendRated 4 out of 5 stars
Decent fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works how I thought it would. No complaints as of yet. Took a little getting used to the compartments in the doors and their sizes. Love the snack drawer.
I would recommend this to a friendRated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Like the food showcase door. It is very convenient for quick access. One drawback is that the freezer tray in other Samsung models did not come with this one. That is disappointing in that it provides additional use of the freezer space. Great value overall.
I would recommend this to a friend































