Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- SKU:
- 6546220
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its overall performance, ample capacity, and modern design. Many appreciate its ice production capabilities, suitable size, and quiet operation, while some have noted receiving the product with dents. The refrigerator also receives positive feedback for its temperature control and fingerprint-resistant finish.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Condition
Dents.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It comes i box with dents and for more than 24 hours it stopwoking. I need to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know that receiving a dented unit can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Thank you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues on my end with a newly constructed home but Best Buy was very helpful and the fridge is exactly what I wanted. Thank you
I would recommend this to a friendWish I would have purchased a different brand!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've owned this for 7 months and the ice maker is already not working properly. I'm getting big chunks of ice instead of cubes or bites. Also, the bottom shelf doesn't disassemble so it can be cleaned. (If there's a way, I haven't found it yet) Samsung is almost impossible to reach regarding warranty work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI Ronald,
We appreciate the time you took to share your experience with the fridge. Let us help you improve the unit's performance.
To help improve the unit's performance, please see the link below and hyperlinks within, as well as the instructional video for further details .
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149154807) to help our team gather your information.
Have a great day.
^Charles
Broke in under a year, Cheated on Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor broke after 11 months. Samsung drug their feet and delayed the warranty process for 3 weeks so they wouldnt have to cover it. Now I've been waiting another 3 weeks to get it fixed under my best buy warranty. Dont buy this garbage, my last refrigerator lasted for 10 years without any issues. Breaking in less than a year then having to go 2 months without a working refrigerator is really bad. I wish I hadnt bought this. Honestly Best Buy warranty isnt much better nobody tells you it takes 3-4 weeks to fix major appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are saddened by the condition of your fridge's compressor. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store for support and follow-up on the status of the repair of their fridge.
Have a great day.
-John
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator its greatIi live the way everything is completely displayed
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and good looking and functioning product
I would recommend this to a friendSerious Design Flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so sorry I bought this refrigerator! I've only had it three months, and until this past weekend, I loved it. Then, raw meat juice spilled on the bottom shelf and got trapped between the glass and the plastic. I was able to remove the shelf, but there is no way to remove the glass. Customer service was no help. After waiting one hour to speak to a representative, I was told there is no way to remove the shelf on this model. So this is what I am left with (see pic). It's disgusting, and I am furious!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cattherine,
We understand your disappointment with not having the best experience with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149439009) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Nice appliance,BestBuy not standing behind service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was a dent on the freezer door that was hidden by protective plastic that we left on protect from dust. When we removed the plastic, dent was visible and Best Buy would not help because it was after 15 days
I would recommend this to a friendBrand response from Samsung
Posted .Hi NealB,
To better assist you with this matter, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Kimberly
Door broke in 16 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this fridge for 16 days and the door broke. The vertical divider between the doors hinges on a weak plastic clip. Now the left door must be forced close and the right door wont close unless the left door is already closed. I'm honestly shocked that the simple act of closing the doors is an issue for this unit. Let's see how long it takes to repair and if its covered by warranty or not...
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the betterment of your refrigerator's door, ScottK. Let us get this taken care of.
We suggest referring to the resources below to address your fridge's concern. Please click the link and hyperlinks for tips.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148660673, to help our team pull up your information when you message us.
Have a great day.
-John
Cute but...
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's cute and everything but there's no way you can remove the glass to clean it... we tried to find tutorials and everything and this model is the only one that comes like this. So those spills have been forever there because I can't clean them we tried everything I even contacted samsung support and they told me this "The glass which is inside the shelf cannot be removed and I request you to use mild soap water or pressurized water to clean the glass." but it's impossible to clean it like that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricM,
We can feel your dissatisfaction with this fridge. We are here to help you.
Please see page 75 of the user manual for some tips and reminders when cleaning the fridge's interior.
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
We also recommend watching the video below from 1:02 to 2:55 mark for the steps on how to clean the fridge's bin and shelf.
https://www.youtube.com/watch?v=Zd0-HIDDrM0
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148146051), and it will help our team pull up your information.
^Rodel
$1400 for 67 days!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got 67 days of use. Fridge and freezer are now warm and food is thawing. Samsung service is just a scripted troubleshoot process that took 4 hours and repeated steps I already followed from Samsungs website.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vito,
We appreciate your effort in following the troubleshooting steps for your Samsung refrigerator. We'd love to help you.
We would like to speak with you more about this experience and assist with getting service set up or determining what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147507382, which will help our team pull up your information.
^Rainly
Broken door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator looks great, makes ice well, but unfortunately it broke after just 1 month!! Door will no longer close properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your refrigerator door's betterment is what we strive for. Let's assist you, KCee.
I have shared a troubleshooting link below. Kindly perform the steps, select the bullet points related to your door experience, and visit the hyperlinks for further assistance.
The refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147633518, to help our team pull up your information.
Have a great day!
^Chrystel
I should have bought from home Depot or Lowes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy failed to deliver this item on its first 4 attempts. It should not take 5 delivert appointments to get my fridge. It took approximately 50 phone calls, 9 trips back to the store (Mansfield ma) and several emails to get my fridge delivers. I shod have purchased from Home Depot or Lowes. Attached is a screenshot from 1 of the many phone calls
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and document your experience to prevent it from happening in the future.
Have a great day.
-Ernest-
- Pros mentioned:Capacity, Design, Ice production
Refrigerator I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like its large storage capacity and dual ice maker. It has a modern design that includes a counter-depth model, a fingerprint-resistant stainless steel finish, and temperature control via the SmartThings app. I appreciate the adjustable shelves, bright interior lighting, and the alarm that alerts you when the door is left open. It's just what I was looking for. I hope it lasts for many years.
I would recommend this to a friend - Pros mentioned:Design, Ice production, Size
Great price/value. High-end look but not price.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung french-door refrigerator is awesome. Starting with the price, sleekness , size and versitility. A real winner. Has many bells and whistles that you might normally find on a higher end product. It is amazingly quiet. I have to place my ear on the side of the cabinet to actually hear it. Two different sizes of ice cubes and enough freezer space for a family of four. I highly recommend this Samsung.
I would recommend this to a friend Piece of junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer broken in two days,temperature keeps rising never get cool down. Piece of junk, never recommend to any one to buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .I certainly understand how frustrating this experience must be. Our goal is to get you assisted, JaeK.
To get the freezer temperature diagnosis, kindly read through the link below for some troubleshooting steps. Also, kindly fully watch the video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperature."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146520655, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Capacity, Design, Ice production
Great Fridge, Great Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this fridge for a few months now and it works great and it has a sleek and stylish look. The dual ice maker is a cool feature—especially the small ice cubes, which are perfect for slipping into water bottles. (It also comes with an ice scoop which is handy) The fridge is roomy, and the freezer drawer holds more than expected. Best Buy's delivery and customer service were excellent. Very happy with the purchase so far.
I would recommend this to a friend Bad delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well the item items got here and we'll I haven't gotten to try it out yet because I see dents on it and they broke a wheel in front of me
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their damaged delivery process.
Have a great day.
-John
- Pros mentioned:Capacity, Ice production
Best fridge ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love, love, love this fridge! I is so roomy and consistently chilled to 37 degrees. The ice make is kicking out the ice in 2 sizes, yes 2 sizes. The freezer is so nice and accommodating with the various drawers. This was a perfect fit counter depth addition to our home. The installers were spot on and professional. They got the fridge installed and running in no time at all.
I would recommend this to a friend - Pros mentioned:Capacity, Design, Size
Great Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Love the size and the fridge being on top. Can clearly see everything. Plenty of room. The freezer room is a little smaller than we would like but the trade off of a top mount refridgerator with plenty of room was worth it. We also like that there is no water / ice in door as it keeps messes to a minimum. The in the freezer ice maker does an excellant job keeping up on ice.
I would recommend this to a friend
