Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- SKU:
- 6546220
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great for the space & family needs. Everything is easily visible.
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect Minimalist Fridge!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect minimalist look. Adjustable shelves. Best of all...no fingerprints!!!!
I would recommend this to a friend One stop shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything from the start of ordering from store , getting it shipped. to now using it has been an overall superb purchase. Would recommend this fridge its an aamazong product.
I would recommend this to a friendBasement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect for our basement remodel, family room area
I would recommend this to a friendOne Happy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing job ! Delivery and Installation was perfect. I was unable to be there but my friend was available to help with them getting in and out of my house. Cleared a path for them and made it very easy for them to get in and out swiftly. Fantastic job !
I would recommend this to a friendBroken in less than 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even two years old and it already broke down. The freezer now is not able to freeze. Of course it’s past the warranty period and god forbid you get a tech to service it because most techs nowadays are taught by YouTube and they think they know it all. I took the freezer panel out and to my surprise the left screw that holds it wasn’t even attached to the fridge! The fan was working and there was no frozen water on the coil. I am guessing that the fridge is low on Freon because I put a thermometer in the fridge as well and it shows 47 degrees when it’s set to 37 but of course the fridge temp display shows 37 for fridge and 0 for freezer. I put a thermometer in the freezer and it read 39 degrees. The front fascia of the fridge is very easy to dent. Fridge looks nice but many other fridges look nice too. Samsung is good for TVs and cell phones only.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the significance of a working fridge in your household. Let us help you.
To ensure optimal performance, we strongly advise setting the temperature to 0°F (-18 °C) for the freezer and 37°F (3 °C) for the fridge.
Kindly perform the troubleshooting guide and check the suggested temperature for the fridge and freezer from the manual below to help elevate the cooling efficiency of this fridge. Turn to pages 42 to 43, "Fridge and Freezer," and page 79, "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149256811) to help our team pull up your information.
Have a great day.
^Camille
Thank you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues on my end with a newly constructed home but Best Buy was very helpful and the fridge is exactly what I wanted. Thank you
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator its greatIi live the way everything is completely displayed
I would recommend this to a friendBroke in under a year, Cheated on Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor broke after 11 months. Samsung drug their feet and delayed the warranty process for 3 weeks so they wouldnt have to cover it. Now I've been waiting another 3 weeks to get it fixed under my best buy warranty. Dont buy this garbage, my last refrigerator lasted for 10 years without any issues. Breaking in less than a year then having to go 2 months without a working refrigerator is really bad. I wish I hadnt bought this. Honestly Best Buy warranty isnt much better nobody tells you it takes 3-4 weeks to fix major appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are saddened by the condition of your fridge's compressor. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store for support and follow-up on the status of the repair of their fridge.
Have a great day.
-John
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and good looking and functioning product
I would recommend this to a friend- Cons mentioned:Condition
Dents.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It comes i box with dents and for more than 24 hours it stopwoking. I need to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know that receiving a dented unit can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Wish I would have purchased a different brand!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've owned this for 7 months and the ice maker is already not working properly. I'm getting big chunks of ice instead of cubes or bites. Also, the bottom shelf doesn't disassemble so it can be cleaned. (If there's a way, I haven't found it yet) Samsung is almost impossible to reach regarding warranty work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI Ronald,
We appreciate the time you took to share your experience with the fridge. Let us help you improve the unit's performance.
To help improve the unit's performance, please see the link below and hyperlinks within, as well as the instructional video for further details .
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149154807) to help our team gather your information.
Have a great day.
^Charles
Serious Design Flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so sorry I bought this refrigerator! I've only had it three months, and until this past weekend, I loved it. Then, raw meat juice spilled on the bottom shelf and got trapped between the glass and the plastic. I was able to remove the shelf, but there is no way to remove the glass. Customer service was no help. After waiting one hour to speak to a representative, I was told there is no way to remove the shelf on this model. So this is what I am left with (see pic). It's disgusting, and I am furious!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cattherine,
We understand your disappointment with not having the best experience with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149439009) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Cute but...
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's cute and everything but there's no way you can remove the glass to clean it... we tried to find tutorials and everything and this model is the only one that comes like this. So those spills have been forever there because I can't clean them we tried everything I even contacted samsung support and they told me this "The glass which is inside the shelf cannot be removed and I request you to use mild soap water or pressurized water to clean the glass." but it's impossible to clean it like that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricM,
We can feel your dissatisfaction with this fridge. We are here to help you.
Please see page 75 of the user manual for some tips and reminders when cleaning the fridge's interior.
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
We also recommend watching the video below from 1:02 to 2:55 mark for the steps on how to clean the fridge's bin and shelf.
https://www.youtube.com/watch?v=Zd0-HIDDrM0
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148146051), and it will help our team pull up your information.
^Rodel
Nice appliance,BestBuy not standing behind service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was a dent on the freezer door that was hidden by protective plastic that we left on protect from dust. When we removed the plastic, dent was visible and Best Buy would not help because it was after 15 days
I would recommend this to a friendBrand response from Samsung
Posted .Hi NealB,
To better assist you with this matter, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Kimberly
Door broke in 16 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this fridge for 16 days and the door broke. The vertical divider between the doors hinges on a weak plastic clip. Now the left door must be forced close and the right door wont close unless the left door is already closed. I'm honestly shocked that the simple act of closing the doors is an issue for this unit. Let's see how long it takes to repair and if its covered by warranty or not...
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the betterment of your refrigerator's door, ScottK. Let us get this taken care of.
We suggest referring to the resources below to address your fridge's concern. Please click the link and hyperlinks for tips.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148660673, to help our team pull up your information when you message us.
Have a great day.
-John
$1400 for 67 days!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got 67 days of use. Fridge and freezer are now warm and food is thawing. Samsung service is just a scripted troubleshoot process that took 4 hours and repeated steps I already followed from Samsungs website.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vito,
We appreciate your effort in following the troubleshooting steps for your Samsung refrigerator. We'd love to help you.
We would like to speak with you more about this experience and assist with getting service set up or determining what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147507382, which will help our team pull up your information.
^Rainly
Broken door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator looks great, makes ice well, but unfortunately it broke after just 1 month!! Door will no longer close properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your refrigerator door's betterment is what we strive for. Let's assist you, KCee.
I have shared a troubleshooting link below. Kindly perform the steps, select the bullet points related to your door experience, and visit the hyperlinks for further assistance.
The refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147633518, to help our team pull up your information.
Have a great day!
^Chrystel
I should have bought from home Depot or Lowes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy failed to deliver this item on its first 4 attempts. It should not take 5 delivert appointments to get my fridge. It took approximately 50 phone calls, 9 trips back to the store (Mansfield ma) and several emails to get my fridge delivers. I shod have purchased from Home Depot or Lowes. Attached is a screenshot from 1 of the many phone calls
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and document your experience to prevent it from happening in the future.
Have a great day.
-Ernest-
Piece of junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer broken in two days,temperature keeps rising never get cool down. Piece of junk, never recommend to any one to buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .I certainly understand how frustrating this experience must be. Our goal is to get you assisted, JaeK.
To get the freezer temperature diagnosis, kindly read through the link below for some troubleshooting steps. Also, kindly fully watch the video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperature."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146520655, to help our team pull up your information.
Have a great day!
^Chrystel
