Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Samsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was exactly what I expected. I am happy with this fridge. Ice maker a little small.
I would recommend this to a friend Beautiful Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently sold my condo with all of the appliances included so I needed to replace my refrigerator and wanted the exact same one I had. My initial purchase of a Samsung fridge was May 2016. Updates have obviously been made. My one complaint of this model is that the top shelf doesn't flip up. That's really useful for "large" drink containers. Otherwise, its a beautiful refrigerator.
I would recommend this to a friend- Cons mentioned:Ice maker
Never buy this fridge unless you want no ice.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this fridge. 4 icemaker repair attempts, and after 4th failure, Samsung advises they will offer prorated value for the fridge, because 4th service attempt was 10 days after the warranty ran out. Horrible fridge, horrible company.
No, I would not recommend this to a friend Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some poor design issues: water dispenser, ice dispenser and door shelves are awkward
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the useful feedback, MEHIGUESS! Samsung values input from all of our customers. ^Jecca
Appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Refrigerator , even though it had a few scratch on it, as well as a mine dent, I added the GEEK team warranty well worth it,I opt to take a discount instead of replacement, received a 304 store credit I wold recommend delivery and installation, GREAT COVID RECOMMENDATIONS, able to answer your questions if unasked get the answer while right there, staff is AAA + Thk. U All
I would recommend this to a friend- Pros mentioned:Space
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing has a lot of space both in fridge and freezer
I would recommend this to a friend - Pros mentioned:Space
Don't buy open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don' recommend buying open box. We had to return. The inside was spacious but couldn't put food inside. It didn't cool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LeslyD,
Thank you for choosing Samsung for your refrigerator needs. We completely understand how this experience affected you, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
- Cons mentioned:Ice maker
Samsng refri
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like our new refrigerator! One little thing, no light for the water and ice dispense..?r
I would recommend this to a friend - Pros mentioned:Space
great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.larger inside of fridge than expected. love the pull out freezer
I would recommend this to a friend - Pros mentioned:Space
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this refrigerator. Easy to set up water line and icemaker. Very roomy.
I would recommend this to a friend - Cons mentioned:Ice maker
Doors do not align properly, ice maker fills insid
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the ice maker fills with water some of the water fills the inside of refrigerator door shelves. The door do not lineup correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DianaM,
Let us get your refrigerator back on track.
Here's how you can fix the water dispenser. Please watch the full video, follow the steps and click on the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Also, Please refer to the "Adjust the door height and the door gap" section on page 27 of the user's manual to help you with the refrigerator door alignment.
https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146037692 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Space
Spacious
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious, easy excess to the freezer. Would definately recommend for older people.
I would recommend this to a friend - Pros mentioned:Space
Great Fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tons of space and highly functional and consistent.
I would recommend this to a friend - Pros mentioned:Capacity
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Beautiful and lots of room! I would definitely recommend it!
I would recommend this to a friend - Cons mentioned:Ice maker
Buyer beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ice machine is broken already .. I am very disappointed that the ice machine broke already now I have to pay more for repairs and it’s not even 6 months old ... totally unacceptable and if they know there is problems with it why still sell it !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. You stated that your appliance was bot even 6 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue under your one year warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142632768. We thank you for being a part of our growing Samsung family. ^Brad
Nice exterior finish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge looks nice, but interior seems to be average quality at best
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator and thank you for your review. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Space
Awesome fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sharp look! Very good space wise, dimensions are true. Great buy!
I would recommend this to a friend - Cons mentioned:Ice maker
ICE MAKER IS HORRIBLE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is very nice. But the Ice Max Icemaker is the most poorly designed ice maker ever. Just Google the issues, and you will see why a five star product is getting 3.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jack,
Thank you for your honest feedback, and we hope you are in good health. We are happy that you see the refrigerator very nice and sad as the ice maker isn't working as intended for you. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that can help with your concerns with the ice maker in the refrigerator.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF27T5201SG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144676886
Leo
- Cons mentioned:Reliability
Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with this unit the since the 3rd month. Have a broken fridge at home that I don’t use. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for contacting us about this. Let's help you out. We would love to speak to you directly to have the refrigerator inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146119731) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Space
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Lots of storage/space. Would recommend to buy.
I would recommend this to a friend