Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Freezer died in about 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right now in the que to chat with an agent as my freezer went today and all of my food is now defrosted. Extremely disappointed for the price that I paid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Fridge. I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142500301. We thank you for being a part of the Samsung family. ^Brad
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mechanically a great refrigerator, ice production( like all French doors) is terrible. The black stainless is nothing but a sticker, therefore scratches very easily.
I would recommend this to a friendI’m broke down...like my Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator stopped cooling after only 2 months from delivery, which was made in September. I notified Samsung since it has a 1 year warranty, and although they contracted a local technician to assess the refrigerator, the technician has not been able to fix it after 3 weeks of cancelled appointments. The technician has given several excuses for each cancellation, including delayed parts and missing tools. This purchase was a huge mistake. All of my food had to be thrown away and I have still received no timeline on when the refrigerator will be fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator not cooling. It seems that you have not received service in a timely manner. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142633079. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Bad product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this product for about a year now and I have already had 3 service calls on it. I'm even having another problem with the icemaker (3rd time) right now!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Plumberpat, I see you are needing assistance with your Samsung Refrigerator ice maker and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143964199. We thank you for being a part of the Samsung family. ^Brad
enjoying the use of my Samsung -27 cu. ft
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space also love the idea that the freezer is at the bottom which comes with two lg draws as well and I am able to get ice and water at my fingertips............. please make sure u get the correct measurement of entry doors
I would recommend this to a friend- Cons mentioned:Ice maker
Bad
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in and ice maker is dead. If you want a questionable purchase go all in. Also have to turn water line off to change water filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sadness,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's ice maker not working and for having a hard time replacing the water filter. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144469851
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Stay away from Samusung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is junk, The ice maker went the compressor leaks.
No, I would not recommend this to a friend Refrigerator purchase From Frank
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good so far with purchase. Got the help from ladies at store. Hopefully all is well and have done business in past with Best Buy with success. Quality and price were very. Competitive.
I would recommend this to a friendBrand response from Samsung
Posted .HI there Frank, congratulations on your new Samsung Refrigerator. I appreciate you taking the time to share your feedback with us. We would love to thank you for choosing Samsung in your home. ^Brad
Great fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beautiful black chrome finish really does a great job of "resisting" fingerprints. The only negative that I can think of is that the shelves on the doors do not hold as many items as I expected due to being relatively narrow.
I would recommend this to a friend- Cons mentioned:Ice maker
Worst customer satisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice and water dispenser not working. The technical came today and able to fix. Have to wait 2 more weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker, and the water dispenser stopped working.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
Also, for the water dispenser issue, you can use this link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144661063
Thank you for choosing Samsung, and have a great day!
^Rainly
Love this Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery could not have been smoother. Delivery guys brought it in and hooked up quickly, then moved our old fridge to the basement and hooked it up. All with a friendly smile. We could not be happier!
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator thermostat is not working properly. Fruit, vegetables and drinks keep freezing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're thrilled to assist with correcting your refrigerator's temperature, Jose.
Most cooling problems can be fixed by changing the refrigerator's settings, using it properly, taking good care of it, looking over and cleaning the door seals, or resetting the appliance. Please click the links and hover your mouse over the hyperlink (frost in the refrigerator) for more details.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
What temperature should I set my Samsung refrigerator to:
https://www.samsung.com/us/support/answer/ANS00080450/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145973363) to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
Bad model
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker replaced once, still barely makes ice. Compressor replaced once, still has trouble keeping a temperature. Just not a good model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Richard,
I see that you are experiencing some issues with your Samsung Refrigerator. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143250004. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
NO ICE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve Machine Stopped working A Month After Having . It Makes No Ice . And You Have To Take The Inside Apart To Clean
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. We are continually improving the quality of our products and your feedback is important to that process. We would love to speak with you further about the concern that you are having with your refrigerator. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144130257) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Not recommended for Major Appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Appliances from this company please! I ordered mine online after looking at them in the store and after a lot of phone calls to the call center and local store, i still do not have my refrigerator and stove (that I spent a lot of money on) and the best part is my order status says it has been delivered to my home! Cannot get anyone to give me an answer from the call center or any store, they all say they will have someone call me back within 24 hours and it's been going on for 3 days now. I refuse to wait any longer, I am disputing the charges on my CC.
No, I would not recommend this to a friend(Almost) IMPOSSIBLE to clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Below are links to the videos I received from Samsung on cleaning the crisper drawers and glass above. This refrigerator is in a vacation rental property and needs to be cleaned after EVERY stay, which makes this a completely unacceptable refrigerator. I cannot imagine why anyone would design a fridge just asking for mold, hair, dirt etc. to be trapped and so difficult to clean. You cannot ask a cleaning team to clean that. You have to hire a handyman to take it apart. p1care.com/r/7s4CTjdun p1care.com/r/ClbfQjkTS
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are having some concerns with cleaning the bottom of your Samsung Refrigerator and I understand how frustrating this can be. I have some helpful information on our best practices for you to be able to remove and replace the glass shelf. See link below:
https://www.samsung.com/us/support/answer/ANS00063107/
We welcome you to our family and thank you for choosing Samsung for your kitchen needs. ^Brad
Samsung - 27 cu. ft. Large Capacity 3-Door French
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only downside is the shelves are fixed, so tall items do not fit on the shelf or anywhere else in the refrigerator.
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know what say and how to say it. We purchased this refrigerator 8/17/21. Until now September 11, 2021 we haven't enjoy it. They came 8/24 but they cant installed it for they said they have no experiencedfor built in. They re- schedulled it 9/06/21 but they did not showed up. They came 9/7/2 and again they said they cant for they dont have knowledge with built in. Now they re- scheduled to come in our house on 9/14/21. So dissapointed way dissaponted. Pls pls work on this case
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money it’s very noisy I’ve been having problems with it since day 1 ..had Best Buy come make a repair for the noise and it’s still making all kind of noise …wish I would of bought a different fridge other then samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's make sure that your refrigerator is in top condition, JenniferC.
I have provided a link below that will help identify the sounds that your refrigerator is making and what needs to be done to prevent them from happening in the future. Kindly watch the full video and check the hyperlinks for additional information.
Refrigerator noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146979589) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Ice maker
DO NOT BUY WARRANTY BY BEST BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Sept. 2020 and since then I've had to call someone to repair this refrigerator 4 TIMES & THE SAME PROBLEM CONTINUES!!!! First, my food vegetable were going bad, my freezer items seemed "warm" & the ice & water dispenser was leaking, they came to "fix" that. Second The ice & water dispenser was leaking, AGAIN, to mention on my wood floor & there was mold in the ice compartment(which at this point should of been enough reason to replace the refrigerator but they didn't) & they " fixed" it again, I had to call them twice about that one. Now, GUESS WHAT??? my water & ice dispenser is STILL leaking on my wood floor(yes, I'm taking pictures) which will soon become damaged due to continuous water leakage. Oh, the tech guy, El-Mustafa, has yet to return my calls or text messages and let me not forgert to mention every time I call to complain or ask for service or replacement, they keep me on hold for over 1 hour and hang up. The warranty offered by BEST BUY is a scheme. I keep calling & same results. does anyone have the REAL CORPORATE number where I can get some real help??????
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LauraV! We're very sorry to hear about the experiences you've had so far. Samsung would love the opportunity to speak with you directly about resolution options we may have for you. Please reference ticket number 1143729323, and reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca