Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Black stainless steel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was better than I expected. I was hesitant to purchase because I wasn’t in love with the look online, but I’m so glad I moved forward with it. The color is beautiful and the fridge itself is functional.
I would recommend this to a friendBrand response from Samsung
Posted .We are so glad you like it, Jazz! Thank you for being the very best part of Samsung! ^Shay
Delivery and appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliances are beautiful. Only problem was mis-measurement of the refrigerator. However, the inhouse sales immediately assisted in re-ordering the correct size and arranged for shipping and delivery while in the store.
I would recommend this to a friendGood solid refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works well. However, did not realize did not have a light with using the water/ice dispenser as the last several refrigerators we had came with that.
I would recommend this to a friendDon't Buy - Cooling Issues within a few months!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn't even been a year and this product is failing. The fridge randomly stops cooling and my food goes bad. I'm not sure if it's defective or this happens commonly. I've had BB and Samsung support come and they both cannot pinpoint the issue and nothing has fixed it.
No, I would not recommend this to a friendA tad louder than should be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works great. Surprisingly the refrigerator is slightly louder than my 20 year old Frigidaire.
I would recommend this to a friendOpen box mess up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon delivery there was further damage to tge fridge i purchased than what was shown on the show room floor. The entire bottom near the compressor was caved in. After all the alterations i did bc of the pre inspection requirements I now have xabinets half cut hanging above my old fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Nope
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker jams and wont release ice but if you ooen the door ice falls everywhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684993
Thank you for choosing Samsung. Have a great day.
-Trisha-
Unrepairable after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Fridge purchased 13 months ago. Warranty is for 12 months. Few weeks ago this fridge just stopped working. Was told it was a bad compressor after paying for "labor" (for a Samsung technician to come out and diagnose). Rescheduled to get their new compressor installed. Long story short, the fridge is unrepairable. Literally. Samsung wants to replace it with an identical one. However, was able to get a prorated refund.
No, I would not recommend this to a friendRefrigerador
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really fair quality not a good space a got a bad delivery, inside damage and top damage cables coming of the top !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144686451
-Trisha-
Worked for less than a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked great for 28 days. Waiting for Samsung to come out and repair or replace the issue. Was told it could be weeks before things are fixed. With three small children at home that is definitely not ideal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaycee P,
We know the importance of having a working refrigerator in our daily needs. We'd love to help you.
If you want to follow up on your concern, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Samsung black stainless steel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves on the door are awkward and I can't fully utilize them. Otherwise, I love it! The black stainless steel is beautiful.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there LowkeydStace, congratulations on your new Samsung Refrigerator. I am happy you are loving the new unit. We thank you for being a part of our Samsung family. ^Brad
Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employees didn't seem familiar with product (he did not Evan know they had dishwashers it took 2 hours to write up pa and it took 3 people to do so
I would recommend this to a friendBest buy good for nothing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is not good at their service. In fact, how I wonder why other big companies are selling their brand under such third class service company not sure. Best of luck. I will never buy anything from best buy ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about your overall experience with them.
Have a great day.
-John
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Jan 31 had delivered first week of feb and not even 3 months of use and the whole cooling system has to be replaced. I will be two weeks without a fridge or freezer in my house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment regarding the fridge's condition. Let's help you out, CharlesA.
We would like to speak to you directly to gather more information about your refrigerator for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147097330, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Reliability
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve make is junk. Quit working after 1 year. Will never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GlenR,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it stopped working after 1 year of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00087902/ on how to reset your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109708/ if your refrigerator has no power.
If repair is needed, you may take note of this link https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA for the warranty information of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144474755.
-Noraina
Purchase a better model. Dont waste your time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd item I receive that is defective. since I passed the date of the return without any issues I had to contact Samsung to aid in repairing my equipment. I've had a Samsung refrigerator before and it had 8 years. not sure why I've had so many issues with this refrigerator. Also, the Dispenser area does not have a light to make it easier to see when pouring water at night.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael,
Thank you for taking the time to leave this review.
We understand that you have a concern with the refrigerator.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
If you could please reach out to us directly on the following options
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, give them this number (1144922739) to help our team pull up your information.
Have a great day.
^Camille
Damaged goods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator would have been fabulous but it was delivered damaged. Best Buy has hung up on me 4 times in one day and the employees dont have proper notes so you have to explain yourself over and over. Long hold times and disconnects are absolutely going to hapoen with no call back or follow thru.im so disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE! Fit perfectly and is just stunning. Needs a water line for the ice maker though. Very happy with the purchase and got a great deal too. Will look better after i paint the cabinets!
I would recommend this to a friendCooling Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on January 20 2024, not cooling properly on February 06 2024. Now I'm trying to figure out who to get this fixed as Best Buy is trying to send me to Samsung even though I both the fridge from them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the inconvenience of dealing with a refrigerator not cooling correctly. Let us assist.
We suggest looking at the troubleshooting link below for your fridge that is taking too long to get cold enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146826011) to help our team pull up your information when you message us.
Thank you.
-Angelica
Poor design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is a standard fridge. The design however, is so incredibly poor, it's unbelievable. If you are going to make a bottom shelf that easily gets liquid in between the plastic frame and the glass, then you should make it so the glass can easily be removed. This is not the case. Truly terrible - I regret buying Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience, ash001! We'd like to help you have the best experience possible. I have this link (https://bit.ly/3hfFSbM) that can walk you through the best ways to remove the shelves in your refrigerator. ^Jecca