Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Terrible product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Fridge. Water leaks, ice machine freezes up. Would not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MGN7621,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's water leaking and the ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470385
Thank you for choosing Samsung. Have a great day.
-Trisha-
Faulty refrigerator
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator looked great, but once delivered, it did not work. They came out to look at it, and said it was a bad/faulty compressor. I then had to go back to the store for a return/exchange and wait an additional week for the new one.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was part of a package of appliances we purchased last December 2020. I was amazed at the lack of usable space compared to my old refrigerator of the same size. Changing the water filter turned out to be more difficult than I expected, too. Unfortunately, the water has to be turned off before the filter can be changed! No easy task to accomplish, either. It is easy to clean, though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there dgt3, I see that you have some concerns with storage inside of your Samsung Refrigerator and would like to offer some assistance. I have some helpful information that will help organize your unit for its best usage. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
I hear your concerns with changing your water filter and would like to provide this information to our design team for future products. We welcome you to our family and thank you for choosing Samsung. ^Brad
Scratch and dent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this frig for 600 dollars in the open box department! Brand new with no defects. This frig is for the garage anyway.
I would recommend this to a friendBeautiful and functional
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this refrigerator as part of a kitchen suite. It looks and works great. I have had no problems and it seems to be of high quality.
I would recommend this to a friend- Cons mentioned:Ice maker
not happy overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.water dispenser leaks constantly! very slow at making ice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello kate123,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your ice maker as the water dispenser leaks constantly and very slow in making ice. We do apologize for the inconvenience his has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you on the water leaks issue in your refrigerator. Just click on "Leaks from the dispenser, under the drawers, under the fridge, or other areas" to guide you on the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ for ice maker issues. Just click on "Ice maker is making some ice, but not enough".
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144567588.
-Noraina
Save your money and time!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through 5 refrigerators and none of them worked. This model was absolutely horrible for the use of ice and water. Bestbuy and a private contractor teied to make it work by checking the pressure in my house, holding the water button, even as far as just leaving a heavy rock in place to run the water. NOTHING WORKED!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shayboo,
Thank you for bringing this to our attention. I see you have some concerns with the 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
If you just received the unit, please ensure it is not in demo mode. It will look like it is ON but is on the showroom demo mode. This mode will disable the cooling system in your refrigerator, freezer, and ice maker. This mode is not for storing food. Any food stored in the fridge will spoil.
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Trying to judge whether the refrigerator is cooling enough can be difficult. Still, the two most common guidelines are that the display will blink or show an error code if it detects something is wrong, or food will be spoiling before its expiration date. Otherwise, these tips can help you keep your refrigerator at peak performance.
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
When it comes to your water dispenser, you'll want to ensure everything is in working order; otherwise, it may not dispense properly. For example, the water line needs to be connected correctly and needs good water pressure. A clogged water filter can cause problems like reduced water pressure or bad-tasting water. And remember, Child Lock can keep you from dispensing anything at all.
Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/
A water pressure of 30 to 120 psi (206 to 827 kPa) is required for the ice maker and dispenser to operate properly. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure.
Connect the water dispenser line (applicable models only) on page 34
https://downloadcenter.samsung.com/content/UM/202008/20200814074426173/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA_u.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5101SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144746792
Have a great day.
^Charles
Costly disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this refrigerator stopped working within 3 weeks of purchase, costing me hundreds of dollars in food that had to be thrown out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrendaH, we understand the importance of a working fridge to store our food. Allow us to help you with this.
Below is a link to help you diagnose if your fridge stopped cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146712909) to help our team pull up your information.
Have a great day.
^Camille
fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.used a little over 3 weeks and ice door clogged. hope it is not a sign of things to come,
I would recommend this to a friendGood size fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for our 13 LG fridge that served very well. Our new fridge is a very good family size and it does have what we need as we use lots of ice and water.
I would recommend this to a friendNo night lights when dispensing water.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No night lights when dispensing water. When dispensing water and you opened the other door, water dispensing will stop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are excited for you and are sure that you will love the versatility you have inside of this appliance. Thank you for choosing Samsung. ^Brad
Overall fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall refrigerator, loves when it’s open to long it starts to beep
I would recommend this to a friendScratch on flooring while installing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made a scratch on my LVP floor. Not happy with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amuska,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Refrigerator
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good I would recommend this to anyone looking for a new refrigerator
I would recommend this to a friendDecent fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is good could use a light up font and a little better shelving arrangement
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Kawsar1696, congratulations on your Samsung Refrigerator. I appreciate your feedback and will forward them to our design team. We are so glad you are a part of our Samsung Community. ^Brad
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality from samsung company. like the color and style with great warranty on compressor.
I would recommend this to a friend- Cons mentioned:Ice maker
Do Not Waste your Money!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and a half the freezer stopped working. Trying to deal with Samsung is a pain as they charge you 200 dollars to send out a tech to say “yes, it is broke.” The tech also said it should be under warranty since it is a sealed system problem but you are still charged. The ice maker also stopped making ice about a month before the freezer went out. Essentially Samsung only backs their product for one year because spending 2,000 dollars on a fridge you should only expect it to last a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lori,
Thank you for raising your concern about our product. I am sorry about your Samsung - 27 cu. Ft. Large-Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Black stainless steel. We take pride in the quality of our Refrigerator, so we are saddened that yours was having freezer and Ice maker problems.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that some problems are part of the normal wear and tear damage occurring naturally over time. Depreciation of furnishings and appliances is expected over time due to frequent usage.
To help you with this, I am providing these links to guide you on the issue.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Cooling Off mode (Demo mode) on your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00048861/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144752112
Thank you for choosing Samsung. Have a great day.
^^Ross
A joke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke .. this refrigerator is no longer under warrantee .. It was sold to someone in 2022 .. and then sold to me in 2024 .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand where you're coming from. We're here to help you, CarolK.
It would be awesome if you could tell us more about the refrigerator so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147066293, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our Samsung Refrigerator. The installation was great and the installers were friendly and professional.
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent works well shelves not quite to my liking
I would recommend this to a friend