Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
SAMSUN FRIDGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THE FRIDGE EVEN THOUGHT IT COULD BE MORE SPACEOUS.
I would recommend this to a friendAppliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good appliances and service. Delivery was excellent
I would recommend this to a friendAdrienne K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Fridge. The color and finish is amazing.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange with LG fridge after it stopped freezing in like 4 months of purchasing
No, I would not recommend this to a friendBad sales person
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person at the la habra store , too rude . Inpatients unfortunately not the best experience
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we were told and confirmed in July that this refrigerator would be delivered in Aug. No explanation as to why it is delayed. It is paid in full and we are very disappointed in this type of service. Ellen Bawiec
No, I would not recommend this to a friendHorrible delivery and installation process
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was delivered on December 14 2021 and still waiting on someone to come and installed it. I’m so disappointed. Called several times and no answer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144554223.
-Noraina
Get ready to wait
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pushed back 2 months after initially waiting 2 months. Want me to review a product I didn't even receive?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SalehA,
Good day and thank you for deciding on getting this Samsung product. To better assist you with your purchase please reach out via our support channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145342848) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Warranty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called to get a warranty on item not even 7 days later and they said a warranty isn’t available
I would recommend this to a friendBrand response from Samsung
Posted .Hi Teshajay,
Thank you for reaching out and we hope you are in good health. A warranty is important as it is a written guarantee to maintain a home appliance.
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF27T5201SG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144237956
Leo
Poor service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No doubt this product is really good and I love it The reason I gave 1 star is because the guy who came to install the refrigerator is really rude n bad manners.
I would recommend this to a friendAbsolutely terrible experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience from the delivery to the water line installment. Best buy still hasn't fixed my problem and they promised someone would reach out to me yesterday and never did .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624212.
-Noraina
No item delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love to review it if I could ever receive it!! Waited way over a month and still no refrigerator!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:1144752694
^^Ross
Too large
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not purchase product, item too large for kitchen
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, PamelaE.
Thank you very much for your observation of our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Pinging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung refrigerator kept making a pinging sound all day long. Very, very annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Danny,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they're making loud noise. We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on the link to identify the sound and the basic troubleshooting needed:
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144527720
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broken unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has been broken since we received it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Good looks but not sufficient shelf storages.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough space allotted for bottled juice storage.not Satisfied with shelf organization for storage requirements.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Refrigerator. I have located some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
Hope you don't have copper wiring on yer fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Y'all wouldn't install my new fridge because I had copper wiring. It's not that hard to do.... the coil you brought connects to the copper wiring. Anyhoo.... now I have a new fridge taking up space at the entrance to my garage. I had a plumber come out, and he said there is no reason why you can't install it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent fridge. Probably wouldn’t buy it again. But it does work well.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate all reviews that help us understand how to make our products more convenient for our customers.
Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Chrystel
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with fridge, but Samsung is replacing whole fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wagner,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We are glad to know that your previous refrigerator has been replaced. We apologize for the inconvenience of your previous refrigerator having some issues. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/rf27t5201/pdf/RF27T5201SR_V4.pdf
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427346
Thank you for choosing Samsung. Have a great day.
-Trisha-
Your Delivery Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't return it. I just didn't get it. And now it's happening all over again.
No, I would not recommend this to a friend