Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Do Not Buy Samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dents very easy and the water/ice fails often. Typical Samsung quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, SeanH.
Let us go forward and provide you with some help to fix the dents in your fridge as well as the water and ice dispenser.
Please skip to 1:52 of this video to learn how you can fix the dents to prevent further damage to your fridge.
https://www.youtube.com/watch?v=ZaguMbi4pzA
Here is the link that will help you get your ice maker to work properly. You may click the blue words (replace the filter) if your water filter needs replacing for step 5, and the blue words (test button) to show you how to reset the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
To assist you in verifying if the ice maker is on or not for step 1 of the link above, please refer to page 38 of the user manual:
https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf
If no water dispenses at all, this link will help you verify that the water line is connected. For step 2, please click the blue words (replacing the water filter) for step-by-step instructions.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
For instructions specific to your model on making sure that the control lock is not on and water is selected, please refer to page 39 of the user manual link provided.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145794134) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Good fridge, bad handle design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great layout, water system works well so far nice and quick, but the freezer handle is a poor design and is weakly attached to the freezer door by a tiny set screw that is bound to loosen and fall off.
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had the refrigerator for a month and it is good. We had to replace our 15 year old Samsung. This one is smaller and the ice works a little different but we are getting use to it. Delivery and setup was awesome.
I would recommend this to a friendMaria S.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is perfect for the family. The inside and the outside part of the fridge is easy to clean. No finger prints on the doors because its easy to clean.
I would recommend this to a friendAlright Quality!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking but kind of crappy build. The ice machine is slow, but, overall it’s alright!
I would recommend this to a friendFrench door refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, the black stainless is beautiful to. I love the french door style for having large shelves in the refrigerator section. The freezer drawer is very nice too.
I would recommend this to a friendSuper Cold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator it functions extremely well and gets super cold.The freezer compartment is so cool .There is plenty of space for all your frozen goods. Best refrigerator ever.
I would recommend this to a friend- Pros mentioned:SizeCons mentioned:Ice maker
No stars- ice maker leaks and no help getting fixe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how big it is but I have a bowl I empty multiple times a day because the ice maker leaks. I have had no help getting answers or a solution! And today the Samsung microwave beeped without even being used and shows an SE. and will not work...3 weeks old both
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AprilDK! We're happy to help you with your concerns about your refrigerator and microwave. Please feel free to reference ticket number 1142502408, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Nice big fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and paid for fridge all online. Arrived at store after notification that fridge was ready for pickup. Staff was very helpful and I was in and out of there fast.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Tigg, I would like to congratulate you on your new Samsung Refrigerator. We thank you for choosing Samsung and welcome you to our community. ^Brad
New Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I think it is a good refrigerator (only had it for a couple weeks) it is very roomy and cools well. the only thing I don't like so far is the fact that the doors don't just close, they stop at a certain point and you have to physically finish closing them. (good thing there is an alarm to tell you the door is not shut).
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator. Only issue we had is a Best Buy associate came to measure to make sure it would fit. We were told there was plenty of room but when it got delivered it did not fit. We had to remove a cabinet for it to fit. Please make sure you get accurate measurements so you do not run into this headache.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to hear about your experience with the associate who came to measure if the refrigerator would fit.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price; very good help assist for installation
I would recommend this to a friendSo far so good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for over 6 months and am very happy with it. Annoying that you can't really fit a gallon jug on the shelf. It can only fit in the door.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not satisfied with the purchase, the fridge arrived with more sinks than it had in stock.
I would recommend this to a friend- Pros mentioned:SizeCons mentioned:Ice maker
BIG BIG
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super huge. Just love this new fridge. Some problems with the ice maker. I think it has settled down.
I would recommend this to a friend So happy work great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually our 3 exchange and we are so happy.work very great
I would recommend this to a friendowner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator it looks great and haven't ha it long enough to check out the performance
I would recommend this to a friendGreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for a great price. A little noisy at times, but it looks and runs great.
I would recommend this to a friendGreat Fridge Better Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge looks great, and the delivery was fantastic. They were super helpful and found a way to get it up and installed in my split level house.
I would recommend this to a friend- Cons mentioned:Ice maker
ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like the fridge but it would be nice if the ice dispenser didn’t throw ice chips on the floor.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Noodles,
Thank you for bringing this to our attention. I see you have some concerns with the fridge. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
Ensure the glass is in line with the dispenser to prevent the dispensed water/ice from spilling.
Special features / Water/Ice dispenser/ Note section on page 43
https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf
Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.
Samsung ice maker makes too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144780189
Have a great day.
^Charles