Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Absolutely the worst value prop for a refrigerator
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst decision I've ever made in appliance purchases. I will never buy another Samsung appliance as long as I live. Repair technicians came out multiple times every week for 6 months trying to get the ice maker not to leak all over my kitchen. The shelves in the door are incredibly poorly made and very expensive to replace which in two years I've had to replace two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household convenience matters. Let's help you out, AdamS.
We recommend browsing this troubleshooting link to help determine which steps to take when water leaks occur. Learn more by visiting the instructional video and the hyperlinks.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would like to speak to you directly so we can better assist you with the door shelves.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147555563, to help our team pull up your information.
Have a great day!
^Chrystel
Great fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great fridge! Roomy, well lit, and large freezer. Would be perfect if it had a motion light on the water/ice dispenser. Only thing it is lacking.
I would recommend this to a friendAnh Nguyen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the best refrigerator I ever bought. Thanks Bestbuy.
I would recommend this to a friendGood Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Fridge. Only complaint is the stainless steel does show fingerprints. Other than that does everything it says it will do.
I would recommend this to a friendM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, works very well. Professionally installed and techs answered all our questions
I would recommend this to a friendClean lines
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We looked at various models from Home Depot, Lowes and Best Buy since we were purchasing remotely for a rental home in another state. Best Buy had what we wanted with immediate delivery. So far so good.
I would recommend this to a friend60% off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item works great. Had a non-issue -issue and they came out and fixed it right away
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good value for a great fridge. I would definitely buy it again at that price.
I would recommend this to a friendUpdated Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our Samsung refrigerator that was having problems. This is a new and improved version, went from white to stainless and can’t say enough good things. It’s very roomy and we’re very happy with our choice!
I would recommend this to a friendGood Solid Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a good fridge. About the only things I'd like to see improved would be colder water dispensed and faster water fills.
I would recommend this to a friendSamsung Ref
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new refrigerator. So far so good. No issues.
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic fridge. I wish i would have seen it in person prior to ordering it online. If it werent such a hassle o would have exchanged it for another one. But it was more trouble then it needed to be.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Robyn C,
We want you to know that we value your feedback, and our goal is for our customers to feel that they have the most amazing experiences while using our products.
You can check out all the features and specifications of this model at the link below.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/rf27t5201/pdf/RF27T5201SR_V4.pdf
Thank you for choosing Samsung and have a great day!
^Rainly
- Cons mentioned:Ice maker
Do not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the refrigerator for just over a year. Ice maker stopped working. You cannot remove the glass on shelves to clean. Found out the ice maker issue is a known issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, CindyC. Let's help you.
We recommend following the resources below to rectify your concern with your ice maker and how to clean the glass on the shelves. Please browse over the hyperlinks and watch the instructional video for tips.
The ice maker is not working (Please select the best one that describes what you are experiencing with your ice maker):
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146678813, to help our team pull up your information when you message us.
Have a great day.
-John
Our new refrigerator may 2021
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to go to our store to get wonderful assistance from Albert on how to set our new refrigerator inside the door. The Young men that delivered it to our kitchen were outstanding and so curious
I would recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and practical product, It was more than i expected.
I would recommend this to a friendSamsung Good Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Refrigerator. Very convenient for food and for the freezer.
I would recommend this to a friendExcelent !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning, the installers have a exelent performance, we appreciate what they did for us, thanks for them
I would recommend this to a friend- Cons mentioned:Ice maker
Horrible ice maker stay far away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was Delivered on Jan 31st of this year (2022) and already the ice maker has stopped working. Only 3 months old and it's making a horrible noise while trying to dispense whole cubes. The Ice bucket is completely frozen in place even after running 3 forced defrost cycles. The ice maker is a Completely faulty design that apparently Samsung is fully aware of but refuses to address in any way. I Contacted Samsung support (which took over an hour!) since the fridge is still under warrantee and they said a technician would contact us within 2 business days, so who knows how long we will be without ice. Samsung has lost a customer for life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bigford632,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and making an unusual noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144529139
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean, no finger prints and the water and ice machine is great!
I would recommend this to a friendAwesome fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room inside. gets relly cold. Could freeze stuff in the fridge if you want. I love it
I would recommend this to a friend