Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Samsung French Door Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like our new black stainless steel Samsun 3-door French Door refrigerator. The installers were very professional when removing our old refrigerator and installing the new one. Initially there was a very slow leak from the external water dispenser, but that stopped within a few hours. We have absolutely no problems since.
I would recommend this to a friend GARBAGE - Save yourself the headache
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE! Purchase this August 29th and it was delivered in September. 3 months later it quits working. Wasn’t stressed Bc I bought the extended warranty. It was still under the manufactures warranty so should be easy right? Wrong, 6 weeks later and 4 technicians later they’re still passing the buck and prolonging this process. I’m furious!!!!!! Technicians says parts aren’t available but SAMSUNG won’t do anything Bc they aren’t writing in repairable on the ticket. Exactly how long am I supposed to wait?????? I have been extremely patient and understanding that there is a process they have to follow but I will never buy Samsung again after an experience like this. Hope this is enough to make you think twice about buying from them because God forbid it stops working they would rather pay 4 technicians $250 service calls than take back their piece of Junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142942703. We thank you for being a part of the Samsung family. ^Brad
Great product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge except for the finger prints on the front. But that’s par for the course with stainless.
I would recommend this to a friendI am satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very good but the installation it wasn’t good there were two teams the first it was good but the second bad I have complaints I want to speak with somebody in person
I would recommend this to a friendSamsung refrigerator freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the french door refrigerator with bottom freezer. Plenty of room. No issues with water and ice in the door. Bought on sale good pricing
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Newappliance, congratulations on your new Samsung Refrigerator. I am glad to hear you are loving the space of the unit. We thank you for choosing Samsung and welcome you to our family. ^Brad
Best refrigerated ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it because is working properly and it has been working perfect
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for our family! The flexible shelves makes storing food easy.
I would recommend this to a friendSamsung Black Stainless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator in the black stainless steel. I used my birthday 10% off and it made it very great purchase since all appliances are super expensive now.
I would recommend this to a friendCool
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no problems with it. Good interior layout for lots of storage.
I would recommend this to a friendGreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price, as I replaced a Kenmore Elite.
I would recommend this to a friendGreat fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great. The water dispenser had me worried initially that it was going to drip, but it just needed to be broken in and works great now.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so great deal and good product..I really like Samsung products
I would recommend this to a friend- Pros mentioned:SpaceCons mentioned:Ice maker
Not to make the ice
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great except the ice maker is not good at all. The layout is the best ever and we have so mischievous more room than any side by side. But if you need a new ice maker and ice os you thing pass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Philly!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Black stainless steel. I sincerely apologize for the inconvenience if the ice maker is not working properly on your Samsung Refrigerator. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Ice maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You may also refer to the user manual about "Operations of Ice Maker: on page 38 and "Possible Causes" why Ice maker is not making ice on page 55: https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF27T5201SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144616826
Have a great day.
Melardo
House fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.House fridge to replace an older model. Fit perfectly and easy to install
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. It has everything I was looking for. Looked everywhere and and Best Buy was the only store that had it . Love the side In shelf.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it a month ago and love it. My husband is happy we chose this.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and was delivered in time. No issues at all
I would recommend this to a friendAmazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. Amazing item I love it. Ice maker work great I recommend 100%
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great piece of appliance for the price. LED lights make it really bright inside. Very roomy. Like the alarm sound when door stay open for more than adjusted time.
I would recommend this to a friendSo much room
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is in the bottom so there is so much more room
I would recommend this to a friend